How Technology can support Changes in Hotel Guest Expectations

Guest expectations have evolved in recent years especially during the pandemic. The right technology – specifically, a Central Data Management (CDM) system built around a centralized guest profile – can enable hotels to meet these.

A new White Paper, written by Dr. Michael Toedt, examines why it’s so important for these tech changes to happen and why the change management process must be led from the top.

It answers the following questions that concern hoteliers – especially CEOs:

• How guest expectations have changed
• How the IT landscape has changed
• How technology can help to meet the changing guest expectations

Click here to read more, or check out the attached PDF.

About dailypoint

dailypoint™, headquartered in Germany, provides a comprehensive Central Data Management (CDM) and Central Data Platform (CDP), including its highly regarded CRM and Email Marketing solutions. With innovative AI processes and seamless integrations, dailypoint™ supports hotels worldwide in creating unified guest profiles and enhancing the guest experience.

For more information visit dailypoint.com.

Nadja Weindl
Director Marketing & Communication
+49 89 1893569-12
dailypoint™