eTravelWorld 2001: It's the Customer, Stupid - April 2-4 Event in New York Takes On Heavy Customer-Centric Focus
RICHMOND, Va. / Jan. 23, 2001--For the last few years, the marriage of travel planning and the Internet has centered on technology, process, strategic alignment and market-share.
Now things are changing as most online travel companies - both large and small - are (re-)learning that it's the customer, stupid.
In 2001, the online travel sector is refocusing its attention on providing quality service to the tens of millions of customers who use the Internet to book leisure and business trips each year. eTravelWorld, the leading industry showcase and forum for online travel products, innovation and ideas, is designing its next show accordingly: eTravelWorld's April 2-4 conference in New York City will devote one of its four tracks to Customer Relationship Management and Service. During the three days of the conference, dozens of industry executives, analysts and media will examine the issues and challenges that affect the way the customer is served by online travel companies.
"As the novelty of Internet travel-planning continues to wear off, the online practices of most consumers will once again revolve around the principles that rule the brick-and-mortar world - and that includes a strong relationship between the customer and the vendor," said Susan Black, content chair for eTravelWorld at eMarketWorld.
Companies such as Leapnet and Marriott will participate in at least six sessions exclusively incorporated into the Customer Focus track.
"The customer has always been king," said Richard Giuliani, Chief Strategic Officer for Leapnet, and a member of eTravelWorld's Advisory Board. "The Board felt that the next eTravelWorld could and should serve to remind our industry of that."
eTravelWorld, produced by eMarketWorld and scheduled April 2-4, 2001 at the Marriott Marquis, is the travel industry's leading forum for shaping Internet travel trends and practices. For more information about eTravelWorld, or to register for the event, call 1-800-535-1812 or visit
About eMarketWorld
eMarketWorld produces business-to-business, content-rich conferences with transactional exchange floors where senior executives from a wide range of industries enjoy dynamic networking and knowledge-sharing opportunities. A partner company of Internet Capital Group