The Venetian Resort Enhances Guest Relations with ITXC Push to Talk Online Service - Las Vegas Resort Powers Web Site and Direct Marketing E-mails with Voice
PRINCETON, N.J. / Jan. 8, 2001--ITXC Corp
By clicking on Push to Talk buttons placed throughout the luxury mega-resort's Web site, guests can make hotel reservations, join the Venetian Players Club, contact the Canyon Ranch SpaClub, order tickets for special events and performances, and find out more about convention services.
Beginning in the second quarter, the Venetian will also use ITXC Push to Talk Service to add voice functionality to e-mail invitations for The Venetian's gaming tournaments.
Once the button is pushed on the Web site or from an e-mail message, a voice connection is established and guests can talk with a Venetian service agent in real-time through any available phone or directly from a computer.
ITXC routes all Push to Talk calls via (SM), the largest global network for voice on the Internet with more than 330 points of presence (PoPs) in 195 cities and more than 78 countries. ITXC assures consistent carrier-grade quality on the Internet by routing calls around Internet congestion with its patent-pending BestValue Routing(TM) technology.
"Push to Talk enables us to add high-tech, yet personal, customer touch points to The Venetian's Web site," said Chris Stacey, Internet Marketing Manager at The Venetian. "ITXC's service provides a convenient way for our guests to contact us and enjoy service with a human touch – even from the Internet. For people who are more comfortable talking with a live agent when making plans for their stay at The Venetian, Push to Talk is ideal."
ITXC Push to Talk is a flexible, network-based, voice-enabling service that can be applied to all aspects of a company's online initiatives, including Web sites, e-mail marketing, and banner advertising.
The service is designed to give online businesses a competitive boost and meet the changing demands in the marketplace, including consumers' growing expectations for high-quality, point-of-purchase service.
"ITXC Push to Talk Service makes it easy for Internet users to get the information they need about any or all of the resort's hospitality, leisure, and entertainment services," said Luis Machuca, Executive Vice President of ITXC E-commerce Services. "The Venetian's use of Push to Talk throughout the Web site and in e-mail promotions is a prime example of how ITXC's service strengthens customer relationships, increases transactional revenue, and ultimately, increases profitability."
About ITXC
ITXC Corp ITXC established and operates (SM), the largest global network for voice on the Internet with more than 330 points of presence, located throughout more than 195 cities in 78 countries. According to TeleGeography 2001, ITXC is the marketshare leader with approximately 13% of the international VoIP market.
As the leading provider of worldwide Internet voice services, has carried more than one billion cumulative minutes since its inception in 1998.
ITXC's patent-pending BestValue Routing(TM) technology provides such high voice quality over the Internet that tier one carriers use ITXC for worldwide phone-to-phone traffic without indicating that the calls are actually going over the Internet.
Customers include major traditional carriers and RBOCs who achieve lower costs for phone-to-phone calls while maintaining carrier quality, Web merchants who increase sales with Push to Talk buttons on Web sites and e-mail, Internet-based Web-to-phone providers, as well as carriers and ISPs providing Web-based call management services including Internet call waiting.
ITXC received the World Communication Award for 2000 as the Best Wholesale Carrier (a category which included major traditional carriers) and was named the second fastest growing technology company in the US over the last three years by Deloitte & Touche.
About the Venetian
The Venetian (www.venetian.com), the preeminent luxury hotel in Las Vegas, offers guests 3,036 hotel suites (each standard suite measures approximately 700 square feet), 120,000 square feet of gaming floor, 500,000 square feet of retail space at The Grand Canal Shoppes, the luxurious 65,000 square-foot Canyon Ranch SpaClub, 500,000 square feet of meeting space at the Venetian Congress Center, and a direct link to the 1.2 million square foot Sands Expo Convention Center.
Forward looking statements: ITXC may not meet the projections reflected in its forward looking statements due to numerous risks and uncertainties, including, among other factors, the volatile and competitive environment for Internet telephony, changes in domestic and foreign economic, market, and regulatory conditions and other risks detailed in ITXC's reports filed from time to time with the SEC.
ITXC is a registered trademark of ITXC Corp. , Push to Talk, and BestValue Routing are service marks and trademarks of ITXC Corp. All other trademarks mentioned in this document are the property of their respective owners.
Kurt Ouchida
702 414-4335
The Venetian Hotel-Resort-Casino