The Hogatex installation is a true multiproperty solution, used by all properties belonging to Grand Hotels Bad Ragaz: the five star Grand Hotel Quellenhof with 106 units (junior suites and suites), member of "The Leading Hotels of the World" and of "Swiss Deluxe Hotels" as well as the four star Grand Hotel Hof Ragaz, member of "Alpine Classic Hotels" with 133 units. Also attached are: the exclusive restaurants Bel-Air, Äbtestube im Palais, Golf-Restaurant, the new Mediterranean Restaurant Olives and the restaurant Zollstube, furthermore the complete wellness park, Golf court and medical centre as well as the casino - all belonging to the Grand Hotels Bad Ragaz.
Markus Müller, Rooms-Division Manager at Grand Hotels Bad Ragaz: "Originally we thought of just updating our previous system to the Windows-based solution. But we already knew Hogatex from another five star hotel. Headed for an objective solution, we finally decided to go through the process of a real request for proposal. Besides our previous software provider, we had Hogatex and another company doing their presentations. The product and service range presented by Hogatex totally conviced our steering committee. That's why we decided to change our software partner. Especially seemless integration of Hogatex Front Office and the spa solution Reservation Assistant from TAC was key to our decision. None of the other vendors managed to show a similar performance."
During the evaluation process Grand Hotels Bad Ragaz have been conjointly accompanied by Hogatex-Fenner - Hogatex partner in Switzerland - and Hogatex Germany.
Jean-Pierre Schenk, Managing Director of Hogatex-Fenner AG, says, "We had very intense discussions with the customer. It quickly turned out that our strengths ideally meet with the Grand Hotels requirements. It was almost like a 'perfect match'."
Richard Kürzl, Managing Director of Hogatex Germany, adds, "With Hogatex-Fenner we have a Swiss partner who could easily make it into every schoolbook about impeccable service. Thanks to the outstanding customer service performed by Hogatex-Fenner, every Swiss Hogatex customer is a reference. This too, had a strong impact on the Grand Hotels Bad Ragaz decision for Hogatex."
Markus Müller continues, "One of our most important goals is to provide a unique guest service - in its pure meaning. The solution presented by Hogatex is convincing because we can use it as a tool to add value to our guest service. The complete package handling of our wide guest offering - be it golf, wellness, beauty, medical care, fitness, casino and shopping - can now be managed centrally. Before, that was not possible - at least not to this extent and with this ease of use."
About Grand Hotels Bad Ragaz … - Grand Hotels Bad Ragaz are the only hotel in Switzerland providing their guests with an own 18 hole golf court. Body & soul may relax in the hotel's 2.500 square meters wellness park, with spas, saunas, beauty treatments and fitness. Headed by Dr. med. Beat Villinger, the hotel has its own medical centre. And thanks to the hotel's own casino you can escape into the sophisticated world of the Jeux Classiques. The region - Heidiland - presents multiple sports facilities for all outdoor maniacs. For more information visit www.resortragaz.ch.
About Hogatex ... - Hogatex, member of the Optims group, is the world's leading Europe-based provider of software solutions for the hospitality industry. The Hogatex Business Intelligence Suite covers nearly the complete industry's software demand, including: Property Management Systems (PMS), Customer Relationship Management (CRM), Revenue Management Systems (RMS/Yield), Point of Sale Systems (POS), Back Office Systems (BO - Stock & Inventory Control), Wellness-, Spa- & Sport-Management and Central Reservation Systems (CRS).
The group services more than 5.000 customers in over 75 countries, i. e.: Accor, Meritus Hotels & Resorts, Hyatt International, the luxury group Beachcomber, Howard Johnson Argentina, the Swiss Hapimag group and Restel, one of the biggest hotel and restaurant chains in Finland, as well as the to date highest hotel in the world: the Burj Al Arab in Dubai. Additional companies working with Hogatex solutions include E.ON Düsseldorf and Munich, the Unique Airport Conference Center in Zurich, the FIFA, the Westfalenhallen Dortmund (Dortmund fairgrounds) and the UBS (Union Bank of Switzerland).
Your sales contact in Switzerland:
Hogatex-Fenner AG
Jean-Pierre Schenk, Geschäftsführer
Riedstraße 8, 8953 Dietikon, Switzerland
Tel.: +41/(1)74347-50; Fax: +41/ (1)74347-51
schenk@hogatex.ch; www.hogatex.ch
ITB Berlin 2009
