SMS Between Guests and Staff - Free During July to HITEC 2015 Attendees
Hotels can now have conversations with guests via SMS texting without the large fees and multiple contracts.
Last month, the Caribe Royale Hotel & Convention Center in Orlando, FL released an in-depth look at conversations between their staff and guests that sparked from daily SMS Welcome Messages sent to incoming guests upon arrival. Within a 30 day period of launching the SMS contextual message strategy, Caribe Royale saw a jump in mobile downloads upwards of one thousand units and over 17k mobile app interactions deriving from increased guest usage.
The hotel's technology partner, Monscierge, is offering a free trial of this service for the month of July to HITEC 2015 attendees.
"There are technology providers in hospitality with SMS messaging services capable of pushing out a message one-way, but none have the ability Monscierge does, to manage entire conversations back and forth between guests and staff using multiple channels - like SMS, Mobile, and Web - into one staff application. Our mission is to make our services easy and affordable for all hotels." — Marcus Robinson, CEO, Monscierge.
To get a free trial, visit [email protected] or Booth #2405 during the show.
The Caribe Royale SMS report contains screenshot conversations of guest messaging with staff about dining reservations, Disney World passes and special room requests for anniversary surprises. These conversations took place via text messaging all before guests arrived onsite, and many conversations continued on throughout the guests' entire visit.
Other hospitality sites capturing guest engagement utilizing Monscierge's SMS functionality are the Hyatt Regency Bellevue in Seattle, NYLO Hotels, the Sheraton Dallas and Dolce Hotels.
Monscierge is a global software company specializing in innovative hospitality solutions for properties, owners and brands. Monscierge has built a powerful, scalable platform that powers their expansive product line, Connect, to help enhance communications and relationships between hotel guest and staff through mobile, tablet, large-format touch-screen devices, and the central web-based platform that manages content. With installations in over 60 countries and multilingual capabilities, Monscierge is dedicated to improving guest experiences and hotel staff efficiency throughout all hospitality service tiers.
