[Infographic] The Pre-Stay Story

A lot of people ask us what we mean by guest engagement. Well, like a fine boutique hotel experience - it changes over time. Just as the needs of our hotels and their guests changes over time. After an excellent first year with GuestDriven Express, we decided to develop an infographic that shows the 'what', 'how' and 'why' of pre-stay guest engagement specifically. We also show some key results, which speak for themselves. The thing is, many hotels do already engage with their guests between booking and arrival, usually via an email of some sort. But is this the best way? What is the rest of the strategy? How are the conversions? All great questions to ask and evaluate.