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Friday brought Revinate's mystery shopper study of 308 calls across 135 luxury hotels finding 92% failed to capture any guest contact details, exposing a direct booking loss hiding in plain sight, Americas Great Resorts on why luxury hotel marketing is built around conversion while the demand origin problem goes unsolved, and The Sales Leadership Brief's four-dimension framework for evaluating corporate accounts as investments rather than revenue lines. Kempinski's 2040 strategic analysis, Novotel's global longevity week, and openings from Budapest to Niseko rounded out the week.
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