CruVu by Lodging Interactive collects private in-stay guest feedback to give hotel GMs real-time service recovery alerts, department recognition tools, and AI-assisted coaching to improve public review scores.
A practical guide covering AI readiness essentials for hotels, including data governance, content accuracy, direct booking strategy, and the emerging role of Model Context Protocol in AI-powered search.
A supplier argues wooden key cards can serve as meaningful physical touchpoints for adventure-focused hotels, doubling as keepsakes engraved with trip details.
The inaugural HoSS, held in London on 3-4 September, brought 200+ hospitality marketing leaders from 14 countries to address the gap between social media's commercial expectations and current strategy and capability.
HotelIQ Decision Cloud integrates with Mews PMS to deliver automated, daily reservation-level data including RevPAR, ADR, and segmentation metrics without manual exports.
Grupo Baleine, a nine-property Mexican boutique hotel group, has deployed Shiji's Daylight PMS at its new Mexico City property as a scalable foundation for luxury hospitality growth.
EVT's GM of digital distribution shares how SiteMinder's channel manager has streamlined OTA management across 100+ hotels for nearly 20 years, freeing teams to focus on revenue strategy.
Gstaad Palace, the iconic 5-star Swiss Alps property open since 1913, will use dailypoint to unify guest data from systems including protel, TAC, and aleno into a single central guest profile.
Pinterest's 2026 trend report names "Darecations" as a rising travel segment, with searches for adventure tourism up 75% and sports travel insurance purchases up 182% in two years.
Cendyn joins Google's closed beta for Search Campaigns for Travel, combining live ARI feeds and first-party guest data with Google's AI to improve hotel search ad performance ahead of general availability.
Dutch founders Loes Daniels and Jorik Schröder launch Away.ai, an AI platform that books complete flight-and-hotel packages in minutes based on personal preferences, with a 2-4% travel credit rewards model.
Francis Louis Passerini, formerly Managing Director Italy MEA at D-EDGE for 24 years, joins Italian travel tech firm Blastness as COO to drive growth and operational scale across international markets.
The article argues that open-standard key card systems give hotels vendor flexibility and credential control, while sustainable, custom-designed physical cards double as brand touchpoints.
FreedomPay's SVP Kevin Carson argues hotel groups must shift from fragmented payment systems to integrated commerce platforms to improve resilience, staff productivity, and cross-property consistency.
The piece argues that sales teams should use meeting intelligence platforms to prioritize re-engagement with lost group accounts based on actual booking activity, not generic outreach schedules.
roommaster will demo its rebuilt cloud-native PMS at Booth 419 and present a session on Revenue Per Available Guest (RevPAG) for independent hoteliers on September 16 in Miami Beach.
Otel AI's platform connects PMS, RMS, POS, and other hotel systems to automate reporting and run AI agents, with customers reporting 20+ hours saved weekly and RevPAR gains of 8.6% at The Alex Dublin.
Hotels can reframe wooden keycards as collectible markers of skill-based guest experiences, linking tangible objects to workshops like pottery, weaving, or tea to deepen guest connection and encourage return visits.
Hotel marketers are falling behind OTAs in AI search fluency, risking direct bookings as AI assistants increasingly surface inaccurate or OTA-sourced property information.
Poor PMS usability creates hidden operational costs, including supervisor interventions, data errors, and wasted staff time, that never appear in a technology budget.