Lowen Hospitality's 10-property DFW portfolio cut monthly close time by 30%+ and achieved daily P&L visibility after deploying HIA's ERP accounting platform in 2024.
VAIA becomes the first AI assistant validated against the AHLA's HTNG Express PMS standard, enabling standardized connectivity with PMS platforms including Visual Matrix.
Hapi launched Guest Identity and Data Lakehouse to resolve fragmented guest records into a single golden profile across PMS, spa, loyalty, and other hotel systems in real time.
Mews launches native Guest Messaging and Automations tools, consolidating multi-channel guest communications into one thread and using AI to instantly resolve 80% of routine queries.
HFTP has selected Inntelo AI as its official AI partner, deploying multilingual AI agents across its website, media titles, and HITEC to serve members, exhibitors, and attendees 24/7.
h2c's 2026 study of 113 hotel chains finds 91% use AI, but only 28% have a company-wide strategy, with skills gaps and integration challenges cited as top barriers to scaling.
h2c's AI Opportunity Study 2026, based on 122 responses from 113 hotel chains, finds 70% see proactive AI agents as a key innovation area, while skills gaps and integration challenges remain top adoption barriers.
Bonafide, an AI alignment platform for brands, names Tim Sullivan as CGO to scale its go-to-market strategy as agentic commerce reshapes how consumers interact with brands.
SoftBank Robotics will showcase four AI-powered cooking and serving robots at EquipHotel 2026 in Paris, targeting EMEA hospitality operators facing labour shortages and rising costs.
HTS and Aven Hospitality have gone live with a Cancel for Any Reason add-on for Aven Booking Engine customers, with HTS data showing 62% of travelers would add CFAR at checkout if offered.
A detailed guide arguing that hotel PMS migrations succeed only when hotels map operational dependencies, cleanse data early, test full workflows, and establish governance before cutover, not just swap platforms.
Mews POS is now live across 850+ Accor properties in 20+ countries, as Accor names Mews the first partner in a new F&B Technology Program covering its Premium, Midscale, and Economy portfolio.
UrVenue won the GGB Gaming Technology Award for Best Consumer Service Technology, with Golden Nugget Lake Charles highlighted as a key deployment enabling sportsbook seat reservations and premium inventory management.
Cloudbeds joins Preferred Hotels & Resorts' Alliance Partner Program, making its unified hospitality platform the recommended hotel management solution for 625+ luxury member properties across 80+ countries.
7 Cedars Resort in Washington deployed Agilysys PMS, POS, booking, and marketing tools across hotel, casino, golf, and F&B, cutting manual processes and boosting reservations across all channels.
Winnow Foresight, built with Hilton chefs, uses AI to predict item-level kitchen demand before service; pilots across 13 EMEA hotels show overproduction cuts of up to 69%.
HiJiffy's 2025 white paper, based on client data, argues AI adoption failure in hotels stems from ownership gaps, training deficits, and unredefined workflows, not technology limitations.
Ladera's AI platform integrates with Stayntouch's cloud PMS to give hotel management companies real-time, portfolio-wide commercial intelligence without system migration or added IT overhead.
Lobby's analysis of hotel reservation workflows finds only 44% of multi-question guest enquiries are fully answered, and 42% of refused requests end without an alternative booking proposal.
A reflective piece exploring how wooden key cards embody Japanese wabi-sabi principles, turning a functional hotel touchpoint into a tactile expression of simplicity and naturalness.