Unfold 2027 is now a two-day event: everything you need to know
Mews' Unfold conference expands to two days in Amsterdam on May 11-12, 2027, splitting into a customer product day and an open industry day.
Supplier News
HotelKey Announces Strategic Leadership Updates to Expand Global Footprint and Drive Operational Excellence
HotelKey appoints four senior leaders including a CFO, VP APAC, VP EMEA, and Head of Marketing to support international growth across Asia-Pacific and EMEA markets.
Celebrating Hospitality Excellence: 2026 GuestRevu GREAT Awards Europe, America & APAC Winners Announced
GuestRevu's GREAT Awards, based on 85,000+ reviews from 750+ properties across 60 countries, named winners across Europe, Americas, and APAC at a London ceremony.
‘Watermelon bookings high’: Sydney and Melbourne hotels enjoy bookings boost from Harry Styles fans
SiteMinder data shows Harry Styles' Australian tour lifted Melbourne and Sydney hotel bookings up to 30% year-on-year, with Sydney room rates jumping $127 per night versus 2025.
HiJiffy Launches Email Copilot: AI That Drafts Hotel Email Replies
HiJiffy's Email Copilot uses three sequential AI agents to draft hotel email replies, cutting response times from 5 days to 1 day at pilot property Oliva Nova.
From Ancient Myths to Modern Journeys, Exploring Grand Odysseys
Skyscanner's 2027 trends report highlights "Grand Odysseys" travel, with 43% of Millennials and 42% of Gen Z inspired by mythology, offering hotels a role across pre-, during, and post-trip guest engagement.
dailypoint launches free and anonymous AI Readiness Check for hotels
dailypoint's free 18-question AI Readiness Check helps hotels assess their data foundations, citing research showing only 13% of hotel chains achieve measurable ROI from AI despite 91% adoption.
Cloudbeds brings hotel outlets onto its unified platform with new POS
Cloudbeds launches a native mobile POS connecting hotel restaurants, bars, spas and shops to its core platform, enabling direct folio posting, unified reporting and offline order-taking.
Hoteza Receives EcoVadis Committed Badge, Strengthening Its Commitment to Sustainable Hospitality
Hoteza earned the EcoVadis Committed Badge and outlines how its digital guest journey tools can help hotels reduce paper use, support energy efficiency, and promote sustainable guest behaviors.
Expedia Group Launches AUTONOMOUS ONBOARDING, Helping Properties Access Global Travel Demand Faster
Expedia Group's Autonomous Onboarding lets properties connect via existing PMS/channel manager software and go live in under 24 hours, with no duplicate data entry or separate workflows.
Avalora Taps John Calcao to Lead International Expansion as VP of Global Sales
Avalora appoints John Calcao as VP of Global Sales, bringing 25+ years of communications technology experience including a 433% sales growth track record at AudioCodes.
HotelRunner Hotels Can Now Join Expedia Group in Less Than 24 Hours with AUTONOMOUS ONBOARDING
HotelRunner hotels can now connect to Expedia Group in under 24 hours via Autonomous Onboarding, with existing rates and availability flowing automatically and no manual re-entry required.
More than half of hotels use AI to price rooms, but only 1 in 10 would rely on it for most decisions, RoomPriceGenie finds
RoomPriceGenie's 2026 survey of 450 senior hoteliers finds AI pricing adoption at 53%, but trust remains low, with only 10% willing to let AI make most pricing decisions autonomously.
The new hospitality stack: How technology, payments, and guest experience are converging
TAG and Cendyn co-author a case for unifying booking, payments, and guest data into a single stack, citing that only 11% of operators run fully integrated technology today.
Cloudbeds brings AI travel demand directly to hoteliers with Meta’s Muse integration
Cloudbeds integrates with Meta's Muse AI agent to let hotels surface live rates and availability to AI-assisted travelers, routing bookings directly into the Cloudbeds PMS, rolling out in the US in Q1 2027.
Top-Ranked Casino Resorts Use The Agilysys Connected Ecosystem To Deliver Personalized Experiences
8 of the 10 properties on AAA's inaugural Diamond Top 10 Casino Hotel List use the Agilysys platform, which integrates PMS, POS, payments, and guest engagement across resort operations.
From Travel Trust to Human Connection: The Untapped Potential of a Hotel Key Card
The author argues that hotel key cards, typically functional objects, can be designed with local motifs or phrases to prompt guest curiosity and drive meaningful conversations with staff.
roommaster Introduces AI Connector, Bringing Live Hotel PMS Data into ChatGPT, Claude, Microsoft Copilot and Google Gemini
roommaster AI Connector uses the Model Context Protocol to link live PMS data with ChatGPT, Claude, Microsoft Copilot and Google Gemini, letting hotel staff query operational data in natural language.
Is Your Hotel Tech Ready for What’s Next? - roommaster
roommaster's CRO and Director of Sales discuss their reimagined cloud PMS on The Modern Hotelier podcast, covering direct bookings, AI tools, and platform selection for independent hotels.
OneJourney and WEX Partner to Launch SwiftPay Commercial Card Program for Independent Hotels Across the U.S. and Europe
OneJourney and WEX have launched SwiftPay, a commercial card program giving independent hotels virtual cards, AI invoice matching, and automated reconciliation to convert supplier payments into cashback at zero cost.