The author argues that hospitality executives are confusing process automation with genuine human care, and that technology should support backend operations only, never replace front-line human interaction.
The author argues mid-scale hotels need both lightweight AI for revenue optimization and a human-centered "Homestead Culture" to address 70-80% annual frontline staff turnover that technology alone cannot fix.
A firsthand conference recap covering Marriott's owner-focused strategy, with sessions on ancillary revenue, AI in marketing, margin pressure, and brand conversion opportunities.
A practical guide to hotel consulting covering key service types, when to engage outside expertise, and a breakdown of top global firms from HVS and Deloitte to boutique specialists like Xotels.
citizenM co-founder Michael Levie argues hospitality's real problem is humans behaving like robots, and that automation should free staff for genuine human moments, not replace them.
Marriott International details its Los Angeles wildfire response, including 12,000 meals distributed, $245,000 in associate relief, and $1M in donated goods, alongside ongoing community celebrations for displaced and unhoused students.
120 GBTA members from 31 states met with Congress to advocate for business travel priorities, citing $624B in U.S. economic impact, 6.7M jobs, and key policies on aviation, SAF, and border efficiency.
Horst Schulze, founding member of Ritz-Carlton and founder of Capella Hotel Group, received the SHTM Lifetime Achievement Award and Gallery of Honour induction at Hong Kong PolyU on 5 June 2026.
A reflective piece arguing that leaders unknowingly inherit and enforce unwritten cultural rules, drawing on Kets de Vries, Schein, and Perel to explore how organizational patterns outlast the people who created them.
Field research across hotels in Italy and Australia shows culture-specific behavioural nudges can cut breakfast buffet waste by up to 30%, with direct cost savings and stronger ESG reporting.
HotellerieSuisse director Christian Hürlimann draws on 20 years overseeing 200 catering outlets to argue that empowering middle managers, using AI for back-of-house efficiency, and trusting staff to resolve guest issues are the keys to better hotel leadership.
Chip Conley joins the Not Done podcast finale to discuss founding Joie de Vivre, his role as Airbnb's Modern Elder, a never-before-told Marriott-Airbnb partnership attempt, and lessons from two near-death experiences.
EHL student Billy Turnbull argues Gen Z hotel workers aren't uncommitted, but that outdated behind-the-scenes tech and grueling shift cultures are the real drivers of early attrition.
Kempinski veteran Bernold Schroeder shares lessons from leading through Covid and multiple Asian crises, including the value of helicopter thinking, overcommunication, and empathy over technical brilliance.
A Valor executive argues that empowering GMs to act as local entrepreneurs, rather than following rigid brand standards, is the key competitive differentiator for international hotel brands operating in Africa.
A hotel operations veteran argues hoteliers should focus less on AI tools and more on clean data, open integrations, and AI discoverability before demand-side shifts erode visibility.
The second Mexican Hospitality Summit drew 400+ professionals to Mérida and announced a 2027 rebrand as the Latin American Hospitality Summit, plus a new dedicated wellness tourism event.
Explora Journeys President Anna Nash discusses reframing ocean travel as a floating luxury hotel experience, with 30% first-time sailors and a fleet growing to six ships by 2028.
EHL Next CEO Andrea Monti argues hospitality over-relies on ADR and RevPAR, calls for impact metrics covering workforce and community value, and challenges the industry to prove AI actually frees staff time.
The author argues that slow decision-making costs businesses more than bad decisions, introducing a "Delay Tax Framework" to measure hidden costs of indecision.