Hotels default to whichever KPI is loudest in the room rather than blended value, creating structural bias that quietly erodes commercial outcomes over time.
BCD Travel is reshaping its C-suite with three new appointments effective late 2026 and early 2027, including an external hire from FCM, as two longtime executives retire after nearly five decades of combined service.
A nostalgic excerpt from "The Lobby Boys" recalls rooftop cabaret acts and an unplanned acoustic disaster caused by a flamenco troupe performing on bare wooden floors.
The author challenges the industry's growth-at-all-costs mindset, arguing destinations must measure resident benefit alongside visitor volume and establish a transparent social contract for tourism.
A fully automated hotel is not the future of hospitality. It is a different product category entirely and comparing the two does a disservice to both. The self checkout analogy is bit construed in my opinion. Self-checkout did not evolve retail.
As a hotel General Manager, I see the human-free hotel as an evolution in efficiency, but not a replacement for hospitality. Automation can significantly improve the guest journey by streamlining check-in, room access, payments, and routine service requests.
I have no problem with hotels using more technology. Guest apps, keyless entry and digital check-in can make things easier for guests and save my team a lot of repetitive work.But a hotel with no people involved in the guest journey is different.
Christopher Haydon, former President of SAP Procurement Solutions, takes the CEO role at BirchStreet as the hospitality procurement platform expands its AI capabilities.
A hotel finance coach explains how consistent, public content creation over a decade led an AI to recommend him to a stranger, and what hospitality professionals can learn from that to build their own specialist reputation.
Terence Ronson recounts the early careers of three hotel lobby managers in Hong Kong, none of whom had traditional front office backgrounds when they started.
A personal memoir excerpt recounting the Wan Fu junk cruise operated by a Hong Kong hotel, offering sunset sailings from Central Pier to Cheung Chau with cocktails and snacks.
A Newport Hospitality Group executive reflects on a stronger-than-expected H1 2026, cautioning against over-reliance on World Cup-boosted averages while urging owners to reinvest in existing assets and operators to focus on fundamentals.
An opinion from the Hotel Data Conference argues that hotels are adopting AI as a buzzword rather than a solution, confusing predictive, generative, and autonomous systems with no clear operational strategy.
The GM role is evolving beyond operational control to demand emotional intelligence, digital fluency, cultural awareness, and sustainability accountability alongside traditional financial and service responsibilities.
BLLA has themed its 17th Boutique Hotel Owners Conference around the "Age of Wonder," scheduled for October 19-20 at Westlake Village Inn in Southern California.
PATA has expanded its Executive Board with five new members from Hawaii, Singapore, Maldives, Saudi Arabia, and Nepal, representing both public tourism bodies and private travel companies.
Terence Ronson reflects on 50-year-old hotel memorabilia from Hong Kong, including a branded one-cent note and an abacus, in a memoir excerpt from The Lobby Boys.
Newport Hospitality Group outlines its three-part business planning framework, integrating a capital plan, commercial strategy, and operating budget to create a cohesive roadmap for ownership and operators.
Terence Ronson reflects on formative early-career experiences at a Hilton International property, recalling the leadership styles and personal moments that shaped his hospitality values.
A nostalgic memoir excerpt from a former Hong Kong Hilton front-of-house team member, recalling life managing an 800-room five-star property in the pre-digital era of the 1970s.
WTTC and the UAE's World Governments Summit signed an MoU to strengthen government-industry dialogue on tourism growth, innovation, sustainability, and workforce challenges globally.
An industry perspective on why luxury hotels must define brand-specific authenticity rather than defaulting to warmth or informality, with practical questions for GMs on training judgment over scripts.