The author argues that true luxury is rooted in scarcity and human craftsmanship, not price inflation, and that hospitality's perishable, human-centred nature makes it one of the last genuine luxury products.
An opinion piece arguing that AI-native service companies will reshape hotel management by owning outcomes, pricing on margin rather than labor, and replacing headcount metrics with compute-loaded P&L lines by 2027.
HVS recap of the 2025 BLLA Boutique Hotel Owners Conference highlights strong rate growth and limited supply for independents, while rising operating costs and experience-driven investment remain top ownership concerns.
A hospitality veteran recounts how a colleague's new golf clubs led to uncovering a fraud scheme involving hotel video lottery machines and weekly coin deposits at a local bank.
The article frames "Strategy Capital" as the essential corporate mindset for 2026-2027, built on integrating asset-light portfolios, AI-driven distribution, and industrial-scale automation.
Kempinski's CEO Barbara Muckermann and at least six other C-suite executives have departed, as shareholders explore a potential sale of the 74-property luxury group.
Two hospitality social ventures, Albergo Etico and Label Gamelle, show how business models can embed social inclusion as a driver of profitability rather than a trade-off against it.
A 31-year hotel veteran reflects on a career spanning F&B, front desk, and finance across North America, arguing that the ability to make a difference is what makes hotel work feel effortless.
A hospitality executive shares 10 operational principles for delivering luxury service, arguing that preparation, information-gathering, and vendor coordination matter more than premium pricing.
A self-audit of 84 published pieces across 2026 yields a four-play Q4 framework: count AI costs on the P&L, own your machine-readable property data, prepare for agentic booking, and protect human touchpoints.
Key themes from The Lodging Conference 2026 include strong industry optimism for 2027, a clear preference for conversions over new builds, and growing concern about AI's impact on hotel distribution.
The author argues that as automation becomes the default in hospitality, choosing human staff over machines may redefine luxury, proposing a framework of technocentric, hybrid, and anthropocentric hotel models.
A hospitality veteran reflects on the personal journey from financially inexperienced young leader to hotel controller, emphasizing self-belief as the driver of career growth.
Markos Chaidemenos of Canaves Collection explains how family ownership, boutique scale, and design restraint have kept the Santorini-based group ahead of luxury travel trends while protecting the island's character.
Incoming Miami Beach Chamber of Commerce chairman-elect argues for a data-driven business vitality index tracking openings, closures, and vacancies to better measure and support local economic health.
A personal reflection on leaving behind a career working for others and building something of your own, illustrated through a chance encounter with a self-made club tax author.
A hospitality veteran recounts his early career as a busboy in the Canadian Rockies, tracing how a moment of frustration sparked a decades-long rise to controller and beyond.
A hospitality manager reflects on growing up beside a storied Canadian resort hotel, and how early encounters with its exclusive world sparked a four-decade career in the industry.
A half-year review arguing the industry has moved past recovery into a tougher competitive phase, where AI, selectivity, labor costs, and sustainability are redefining how hotels grow.
Only 7% of teams use GenAI in meetings despite 49% individual daily use, and the article maps two citable HBR book case studies directly onto hotel leadership and strategy session formats.