Hotel Schools - Hospitality Net

How Hotels Create Memorable Guest Experiences

Drawing on memory science, the article outlines five design strategies, from arrival rituals to engineered departures, to help hotels create emotionally resonant moments that guests remember and share.

By Tatyana Tsukanova, Assistant Professor, EHL

Technology 2 days ago

Can AI Make Hospitality More Authentic?

The author argues that AI does not inherently undermine authentic hospitality; what matters is the intent behind its use and whether it empowers employees to respond more thoughtfully to individual guests.

By Dr. Andreea Antonescu, Associate Professor, Les Roches

General Management August 20

Beyond the Traditional GM: How Hotel Leadership Is Being Redefined

The GM role is evolving beyond operational control to demand emotional intelligence, digital fluency, cultural awareness, and sustainability accountability alongside traditional financial and service responsibilities.

By Dr Ajay Khatter, Senior Lecturer in Hospitality Management, William Angliss Institute

Sustainability August 17

How Indigenous Governance Is Shaping Sustainable Tourism in Nepal

Research on Nepal's Khokana Newar community shows how the traditional Guthi self-governance system can anchor tourism in Indigenous values, balancing economic resilience with cultural preservation.

Hong Kong PolyU

Nepal

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