Hotel Schools - Hospitality Net

Hotel Upselling: Motivating Employees to Sell More or Serve Better?

An intern at GRACE La Margna, St. Moritz examines whether commission-based upselling incentives motivate genuine service or just sales, and how to design systems that reward both.

By Gabriella Bellucci and Sébastien Fernandez

St. Moritz, Switzerland

Wellness & Wellbeing Yesterday

Beyond Amenities: Why Psychological Well-Being Must Be Built Into Hospitality

EHL's second Well-being Report draws on 48 expert interviews to argue that psychological wellbeing for guests and staff must become structural infrastructure, not a collection of amenities.

By Emma Näpänkangas, Valentina Clergue, and Nicola Gryczka Kirsch

Technology Yesterday

From Gimmick to Infrastructure: The 2026 Operational Labor Reset and the Rise of Scalable Robotics

The article argues that robotics and automation have become standard hotel infrastructure by 2026, shifting human labor toward high-touch guest experience roles that technology cannot replicate.

By Francesco Derchi, Associate Professor and Director of SPARK, Les Roches

Finance 3 days ago

The Inventory Illusion - Why 350,000 Race Fans Left Madrid Hotel Rooms Empty

Madrid's F1 debut drew 350,000 fans but hotels hit only ~70% occupancy, exposing how wholesale allotments, late cut-offs, and rigid rate floors blocked revenue capture despite record ADR.

By Julia Krebs, Senior Lecturer and Hospitality Consultant, Les Roches

Madrid, Spain

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