Hotelschool The Hague earns QS 5-Star rating
Hotelschool The Hague becomes the first Dutch hospitality business school to earn a QS 5-Star rating, with an employer reputation score of 85.4/100 in the 2026 QS World University Rankings.
Human Resources
Your Training Manager Just Became a Developer
The article argues that AI "vibe coding" tools let hotel training managers build adaptive, personalized training apps for as little as $25/month, addressing a turnover crisis costing operators nearly $6,000 per replaced employee.
By Jun Kwon, Teaching Instructor, School of Hospitality Leadership, East Carolina University
Accor and Inspired By KM launch "ibis unlocked" to support young people furthest from employment towards new opportunities
Accor and Kylian Mbappé's charity IBKM launch "ibis unlocked" in Brazil, France, Morocco, and Thailand, targeting NEET youth with digital training, NGO support, and hotel immersion experiences across ibis's 2,500+ properties.
Recent Appointments
View AllWhy a 'Generation Translator' Would Backfire: Ilona Guérin on the Next Generation of Hoteliers
EHL student and Young Hospitality Summit president Ilona Guérin argues Gen Z hoteliers are driven and passionate, but warns formalising "generation translator" roles would widen, not bridge, the gap.
Hyatt Reaches Global RiseHY Goal, Surpassing 10,000 Hires and Progressing Toward 15,000 Hires by the End of 2028
Hyatt's RiseHY program has hired 12,000 Opportunity Youth since 2018, surpassing its 10,000 target ahead of schedule, with a new goal of 15,000 hires by end of 2028.
Using AI to Teach the Most Human Skill: Sowon Kim on Difficult Conversations
EHL's Dr Sowon Kim uses AI-powered role-play avatars to train hospitality leaders in high-stakes interpersonal skills, and discusses loneliness, empathy, and her Women in Leadership programme.
GratifID Welcomes Cashless Tipping Pioneer Sarah Taveprungsenukul as Managing Director, North America Sales
TIPMO by GratifID appoints Merci-Buku and youtip founder Sarah Taveprungsenukul as MD of North America Sales, with the platform set to launch at HITEC San Antonio June 16-18.
When "I Don't Care" Starts Recruiting
A hospitality operator argues that tolerating disengaged employees is the fastest way to erode standards, warning that indifference spreads and drives away high performers.
By Franck Desplechin, CEO Founder | F&B Expert, Cheffranck.com
Hilton Unveils New Workplace Research Showing That Even as AI Is Reshaping Work, the Real Advantage Is Human
Hilton's 2026 Trends Report, drawing on Ipsos and Morning Consult surveys of 2,000+ U.S. workers, finds human-centered leadership, mentorship, and purpose outrank perks and technology as drivers of engagement and retention.
When Two Worn-Out Systems Meet: Maria Haggo on the Neuroscience of Hospitality
Maria Haggo, brain health strategist and ex-hotelier, argues that staff burnout and dysregulated nervous systems directly undermine guest experience, and that psychological safety is a practical fix.
Supporting the next generation of hospitality commercial leaders is one of our key strategic priorities
HSMAI Europe appoints Yana Kyrylyuk as Young Talent Program Manager to coordinate initiatives like the Commercial Career Start Program and Connecting Future Leaders for hospitality professionals under 35.
TakeOff! Challenge 2026: Redefining the guest experience at the heart of hospitality
Accor launches its 15th TakeOff! Challenge, inviting students globally to design innovative guest experience solutions focused on first impressions, welcome, and housekeeping standards.
The Massachusetts Lodging Association Honors Industry Community Nominees, Names Winners and Recognizes Leadership at Annual Stars of the Industry Event
The MLA's 2026 Stars of the Industry event at Fenway Park drew 450+ attendees and honored top hotel employees, managers, and programs across Massachusetts, including an inaugural Lifetime Achievement Award class.
Accor Advances Industry-Leading Inclusion Initiatives Across Its Australian Hotel Network
Accor has enrolled 32 Australian hotels in Welcome With Pride's LGBTIQ+ inclusion training program, targeting 50 by end of 2026, with staff reporting double-digit gains in confidence and engagement.
From Making the Rich Richer to Making Meals: Christine Merckelbagh on Dignity and Work
Label Gamelle, founded in Paris in 2020, employs homeless people and refugees as its first job in France, turning surplus food into 2,500+ meals daily while achieving 80% housing and employment outcomes within 18 months.
“Be More AI-literate” is Not a Skill. It is a Slogan.
A role-by-role framework outlining specific, assessable AI skills for every hotel department, from front office and revenue management to housekeeping and HR, with a three-tier proficiency scale.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Doug Kennedy’s Next Staff Training Webcast: Reservations Sales: Maximizing Rates & Overcoming Objections
Doug Kennedy's free 40-minute webcast on June 19 trains reservations staff to quote dynamic rates, handle objections, and prevent bookings from shifting to OTAs.
Managers of Infinite Minds
The piece argues that hospitality's AI challenge is not access but leadership and literacy, outlining which roles will change and how workers at all career stages should prepare.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
The Challenges Weighing On LGBTQ+ Business Travelers
Booking.com research across 13,000+ respondents finds 45% of LGBTQ+ business travelers have hidden their identity for safety, and 42% have turned down career opportunities due to inadequate employer protections.
The Most Underutilized Revenue Engine in Hospitality — Your Frontline Team
FPG argues that frontline employees outperform digital upsell tools in on-property revenue conversion, citing a Bali hotel achieving 6% RevPAR growth and a Singapore agent generating $80K in upsell revenue.
By Benjamin Seelos, Vice President, Business Development, About FPG