Hilton Australia ranked No. 1 hospitality workplace by Great Place to Work for companies with 1,000+ employees, covering all four Australasia markets across Australia, New Zealand, Fiji and Papua New Guinea.
A former hotel worker argues that AI should eliminate drudge work to free staff for high-value guest interactions, not cut headcount, warning that cost-only thinking destroys service quality and accelerates turnover.
I've long been a believer in the model - Happy Staff-Happy Guest- Profitable Business.My personal view is that this is where the real solution lies. As an industry we are reasonably good at measuring things. Although I don't believe we are as good as measuring the right things together.
Improving retention is certainly good news, but retention alone does not tell us whether employees are committed to their organizations. During economic uncertainty, some employees may practice “job-hugging,” staying primarily because changing jobs feels risky.
Building a hospitality business team means to create community not just jobs. Business and employee performance needs to focus on the delivery of great service and support the establishment of sustainable hospitality environments (good for the environment, good for the community and good for business).
Jagruti Panwala, President and CEO of Wealth Protection Strategies and AHLA Executive Committee member, will receive the award at The Lodging Conference 2026 in Phoenix on October 7.
Ahead of International Housekeepers Week, the article makes the case for digital tipping platforms as a year-round financial and workforce tool, citing 35% of hoteliers planning to add digital tipping in 2026.
The author argues hospitality degree programs are failing graduates by not teaching USALI financial reporting, leaving employers to fill a skills gap that belongs in the classroom.
Davidson Hospitality Group's GM Edge program targets high-performing leaders across its portfolio for structured development in operations, financial management, and people culture.
An industry educator argues that hospitality must shift to skills-based workforce models, competitive compensation, and AI-augmented roles to attract, retain, and develop talent amid demographic and technological change.
Positron Access Solutions promotes Artjom Airikainen to VP of Technical Solutions and Services, expanding his remit to cover MSP oversight, partner certification, and new vertical and geographic markets.
Penn State's School of Hospitality Management will recognize 14 alumni at its 2026 Awards Reception on Sept. 30, including a new Chairperson's Award ahead of the school's 90th anniversary in 2027.
GratifID CEO argues that adding digital tipping to 2027 budgets addresses hotel staffing shortages, citing AHLA data showing 42% of operators cite workforce shortages as a top financial pressure.
Explores how hospitality organizations can integrate GenAI into employee training without eroding the human judgment, empathy, and service skills that define the guest experience.
A structured guide for hospitality leaders on using intrapreneurship and brainstorming sessions to drive innovation, improve operations, and boost employee engagement and retention.
HOSPA Professional Development received a Savoy Educational Trust grant to fund scholarships for self-funded learners in finance, revenue management and asset management courses.
Doug Kennedy's free August 21 webcast covers how over-automation risks brand commoditization, and trains frontline and leadership teams to balance tech with human connection.
Inefficient scheduling, high turnover, and outdated tools cost hotels significantly; demand-based scheduling and mobile workforce platforms can cut labor costs by 6-8%.
With 129,600 U.S. bartender openings projected annually through 2034, operators are urged to shift from traditional job-board hiring to hands-on training partnerships and structured retention programs.
TrustYou appoints Elly Ji as Senior Director of Sales and Jonathan Abel as Director of Key Account Management to expand its APAC team as it scales its hospitality AI platform across the region.
A roundtable podcast covering staff wellbeing, career development, and regional collaboration in Kent hospitality, featuring voices from Champneys Eastwell Manor, HOSPA, and Hospitality Action.
Thynk promotes Ilaria Marinoni to CSO and hires three senior commercial leaders to drive expansion across hospitality and venues markets in North America and Europe.