In hospitality, it’s not the lack of effort that slows teams down — it’s the lag between information and action. And all too often, that lag starts with communication that lives outside the flow of work.
Hilton (NYSE: HLT), Asia’s fastest-growing hospitality company, has once again been recognized as India's #1 Company to Work For by Great Place to Work. This marks the third consecutive year Hilton has achieved this honor, making it the only hospitality company in India to achieve this distinction. It reflects the company’s consistent leadership in fostering a culture of purpose, wellbeing, inclusion and growth.
Leading hospitality platform for hotels, motels, serviced apartments and short-term rentals RMS, has announced the appointment of Chetan Arjun as Chief Financial Officer (CFO) as it strengthens its executive team to support global growth.
IHG Hotels & Resorts, one of the world’s largest hotel groups, has adopted a classroom at Al Noor Training Centre for People of Determination in Dubai as part of the Centre’s Adopt-a-Class initiative, demonstrating its commitment to cultivating inclusivity.
Cycling can be a strenuous activity either for sport or for recreation. Especially road bicycle racing. To many professional cyclists the ultimate dream is to take part in the Tour de France. Cyclists while they race through beautiful locations need to show various skills to be a successful contender and take the yellow jersey. They need to excel in having good coordination skills, stamina, balance and perseverance.
Originally published to the Amadeus Newsroom
SHL Schweizerische Hotelfachschule is expanding its international Advisory Board to include further leading personalities from the global hospitality industry as well as the fields of innovation and diplomacy. The new members bring extensive expertise, vision and a strong international network. Together with the existing members of the Advisory Board, they will support SHL in keeping the relevance and quality of its programme high and in tune with the times, as well as further expanding its position as one of the leading Swiss hotel management schools.
Quore, the leading provider of hotel operations software, announces the upcoming retirement of David Fox, Chief Operating Officer and one of the company’s original team members. After more than a decade of dedicated service, Fox will be stepping down, marking the end of a remarkable chapter in Quore’s history.
At the EHL Open Innovation Summit, we spoke with Will Guillaume Foussier, CEO of AceUp, to explore how artificial intelligence is reshaping revenue strategies in hospitality and why coaching remains one of the most powerful drivers of lasting change. Will introduced his ITO framework, a structured model that connects individual growth with team alignment and organizational transformation.
The hospitality industry is at a crossroads. A growing labor shortage, shifting workforce expectations, and changing perceptions of hospitality careers have created challenges in attracting and retaining talent. Many workers face barriers to career advancement, including financial limitations, educational barriers, and limited access to professional development opportunities.
Meyer Jabara Hotels is cloud-connected, AI-accelerated, and future-proofed thanks to the recent recruitment of Chris Clap as Chief Technology Officer – a first-time position for the 48-year-old hotel ownership and management company. As its portfolio of branded and independent hotels continues to grow across the U.S., MJH is aligning its tech strategy and business ambition to build a better foundation for the future.
You can deliver on every KPI, manage budgets with precision, and hit every deadline—yet still fall short as a leader. Why? Because the most valuable work you do often isn't listed in your job description. Real leadership operates in a hidden economy, where trust, presence, and emotional intelligence are the true currencies. This article explores the "shadow job description"—the unspoken, unwritten expectations that quietly define your success.
Successfully leading in today’s hotel industry requires more than a single expertise; it demands a careful blend of deep-seated service passion, operational wisdom, and an innovative spirit that shapes the future of guest experiences. Tradition and innovation constantly intersect. Guest expectations are also rapidly evolving. Hoteliers must navigate this dynamic environment with skill and expertise. Furthermore, they need a deep understanding of service fundamentals. They also require a keen eye for technological advancements.
Hyatt Hotels Corporation (NYSE: H) President and CEO Mark Hoplamazian was recognized with the Cornell Hospitality Icon of the Industry Award at the 16th Annual Cornell Hospitality Icon and Innovator Awards Celebration, honoring Mark's visionary leadership and contributions to both Hyatt and the hospitality industry at large. Throughout his eighteen-year CEO tenure at Hyatt, Mark’s dedication has created a lasting impact on the hospitality industry and people around the world.
Managing labor costs in a hotel operation is crucial to maintaining a profitable business while delivering the service level that is commensurate with the scale of hotel. Finding this balance has been especially difficult in a post-COVID-19 environment given inflationary challenges and labor supply shortages. This article describes some of the challenges surrounding labor management and explores innovative ways to manage these costs effectively.
The Hospitality Sales and Marketing Association International (HSMAI) has released the 7th Edition of Hospitality Digital Marketing Essentials, the Certified Hospitality Digital Marketer (CHDM) certification study guide—the most comprehensive and up-to-date resource for hospitality professionals looking to deepen their digital marketing knowledge or prepare for the globally recognized CHDM certification.
In hospitality, it’s the people who make the experience. From front-of-house to back-of-house, bar teams to boardrooms, it’s the care, passion and hard work of hospitality professionals that shape each guest interaction. Yet too often, those very teams are running on empty.
Leonardo Hotels will be marking Diversity Day on 27 May by demonstrating how diversity is an integral part of everyday working life. This will involve the portrayal of genuine stories and honest points of view and the showcasing of an environment which fosters uniqueness.
The Global Business Travel Association (GBTA), the world’s premier business travel and meetings trade organization, is expanding its engagement with the business travel industry community in the Asia Pacific (APAC) region with the creation of two new GBTA advisory boards in India and China.
How do you create a truly memorable hospitality experience that keeps guests coming back? In this episode of The Turndown, James Kendall LaRue, COO of LOGE, shares his journey from consulting to leading an innovative hospitality brand that prioritizes community and authenticity. With properties designed to get guests out of their rooms and connected with each other and the outdoors, LOGE blends technology and personalized hospitality to create memorable moments across its growing network of experiential stays.
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