Henri Giscard d'Estaing leaves Club Med: A major change for Fosun
Henri Giscard d'Estaing, Chairman of Club Med since 2002, has been ousted from his position at the head of the group by Fosun, its Chinese shareholder since 2015.
Human Resources
Airbnb Host Experience: What Happens When Work Enters Your Home
What happens when your home becomes your workplace? This question often arises when analyzing how accommodation-sharing platforms like Airbnb continue to blur the lines between personal space and professional service. In the hospitality-driven gig economy, the rise of at-home hosting has redefined business models and shifted the boundaries between work and family life.
By Dr. Sowon Kim, Associate Professor, EHL
Research and Education: a Connection to Ever-Evolving Expertise and Experience
The skills that each manager and leader need to be successful in hospitality are a combination of operations management, traditional business functions, and specialty topics. The connection between industry experience and sustainable education practices has become increasingly important. Is there a way to best prepare managers for the diversity of tasks and traits needed to succeed in hospitality? A new and enhanced educational path can reflect enhanced occupational identification .
By Robert O’Halloran, Professor Director, School of Hospitality Leadership, East Carolina University
Is Your Hotel Website Helping Guests with Disabilities in Their Bookings?
Accessible tourism is emerging as one of the fastest-growing sectors within the travel industry. For a start, the segment size is huge. In 2023, World Health Organization indicated that across the world, there are 1.3 billion people who have some form of significant disability.
By Lee-Keng Ng, Associate Professor, Singapore Institute of Technology (SIT)
Revenue Managers: It’s Time to Revenue Manage... Yourself
How can you optimize a hotel, if you can't optimize your own career??? Let me ask you a serious question: If YOU were a room type—how would you price yourself? Dynamic? Under market? Upsell potential? Or… stuck on a static rate from 2017?
By Fabian Bartnick, Co-Founder and Chief Product Officer, PerfectCheck
Egyptian Hotels Association Signs Strategic Partnership with Sommet Education to Empower Egyptian Hospitality Talent
The Egyptian Hotels Association (EHA) is investing in a skilled workforce to boost Egypt's hotel sector, announcing a major two-years partnership with Sommet Education, world leader in hospitality education. This agreement, including Sommet Education renowned Glion Institute of Higher Education and Les Roches, was signed in the presence of H.E. the Minister of Tourism and Antiquities, Sherif Fathy.
Marriott International Announces Retirement of Leeny Oberg, Chief Financial Officer and EVP, Development, in 2026
Marriott International (Nasdaq: MAR) today announced that after 26 years with the company, Leeny Oberg, Marriott’s Chief Financial Officer and Executive Vice President, Development, has decided to retire effective March 31, 2026. Two long-time Marriott veterans have been named her successors. Next year, Jen Mason will become the company’s Chief Financial Officer and Shawn Hill will take on the role of Chief Development Officer.
How to Support The Mental Health of Hospitality Staff When The Pressure's On
The third season of “White Lotus” recently wrapped and left an indelible mark on pop culture. The award-winning and widely-discussed show, known for its sharp-as-knives satire and meme-worthy moments, follows the interactions between the ultra-wealthy hotel guests and the staff who cater to their needs at the namesake luxury resort, putting the hospitality industry front and center in the cultural conversation.
By Josh Felix, Director of Solution Design, Axonify
HHM Hotels Launches Forward-Thinking Leadership Realignment for Scalable Growth in U.S. and Canada
HHM Hotels today announced a bold restructuring of its leadership team, introducing a wave of strategic promotions and appointments across operations and commercial divisions. These moves are designed to accelerate performance, elevate owner relations, and prepare the organization for the next chapter of growth.
U.S. Travel Welcomes Confirmation of Bryan Bedford as Administrator of the Federal Aviation Administration
U.S. Travel Association President and CEO Geoff Freeman issued the following statement on the Senate’s confirmation of Bryan Bedford to serve as Administrator of the Federal Aviation Administration (FAA):
Preferred NextGen Leadership Council Celebrates Milestone First Year, Uniting Tomorrow’s Stars of the MICE Industry
Preferred Hotels & Resorts, the world’s largest independent hotel brand, is proud to celebrate the first anniversary of the Preferred NextGen Leadership Council (PNLC), a forward-thinking initiative offering insights into the future of the Meetings, Incentives, Conferences, and Exhibitions (MICE) segment through the leadership of the next generation of decision makers. Marking a successful inaugural year – with its innovative approach and strategic importance – the PNLC addresses the rapidly changing dynamics of the industry by empowering and nurturing the next generation of leaders through education, mentorship, community, and purpose. Designed to accelerate professional growth, expand influence, and equip talent with the tools needed for long-term success, the PNLC represents the future of the industry through the vision, insights, and innovation of its members.
The Shadow Contagion - How Banned Emotions Spread Through Your Organisation
Every workplace has an official emotional policy and an underground emotional reality. What if the emotions you're not allowed to have at work are the ones actually making the decisions?
By Mike Hohnen, Trusted Advisor￨Coach￨Trainer￨Keynote Speaker, Plays Well With Others
The biggest challenge in hospitality training (and how to solve it)
This playbook dives into the biggest challenges in hospitality training and offers a smart, scalable approach to equipping your staff with the knowledge and confidence they need to succeed.
Sun, Sand and Ceilings 2025: Women in Tourism and Hospitality Boardrooms
The third edition of Sun, Sand and Ceilings analyses the representation of women in leadership roles across four key industry sectors. We compare the data to our 2013 and 2018 reports, as well as presenting the business case for improving gender equality and a 10-step action plan for organisations to implement change.
Reinventing Travel for All: Why Accessibility Can’t Wait
Accessible business travel isn’t just about equality: It’s about sustainability for the entire global business travel industry. As knowledge about accessibility expands, the gap between the needs of disabled travelers and a seamless experience are becoming more and more obvious. And modern technology is making it easier and easier to create adaptive solutions for travelers with needs outside the norm.
From Me to We: Why Hospitality Leadership Needs a New Social Compass
Not long ago, I sat at a quiet café and watched a waiter manage a few tables alone. He moved quickly, politely, with just enough energy to keep up, but no one looked him in the eye. No one said thank you. Not once. No recognition. Just tasks to complete.
By Alexandre Gamberoni, Senior Lecturer, Les Roches
Neil Jacobs teases the launch of a new venture as he steps down from Six Senses
Neil Jacobs, CEO of Six Senses, has teased the launch of a new business as he prepares to step back from his role at Six Senses after more than 13 years.
Opening Minds, Opening Doors: Neurodiversity – The Talent Solution Hospitality Overlooks
As hospitality grapples with one of the worst staffing crises in recent memory, a compelling question arises: Are we truly looking everywhere for talent? A groundbreaking study from the University of West London reveals how simple workplace adjustments can unlock a massive talent pool while improving service for everyone.
By Jayanti Jayanti, Senior Lecturer in Hospitality Management, University of West London
Appellation Healdsburg Appoints Leadership Team Ahead of Late Summer Opening
Appellation – the culinary-first hotel brand co-founded by renowned American chef Charlie Palmer and former Four Seasons Americas President Christopher Hunsberger – proudly announces the appointment of a seasoned team of hospitality professionals who will deliver the brand’s signature experience at Appellation Healdsburg, opening late summer 2025. The resort celebrates the region’s seasonal bounty through food, wellness, and meaningful connections, anchored by on-site culinary gardens and two signature Charlie Palmer dining concepts.
Applying Constraints to Your Work Life – The Secret Sauce
When it comes to your work you’re going to want to have a great set of constraints. Without them, you’re going to float aimlessly through your day and week and wonder why you don’t get the work done or the projects completed. We need to set time limits for the work we do in order to be productive. We need to build these into our teams and their worlds with structure and create a professional environment that’s rich with productivity and a sense of order with the flow. With this structure comes the opportunity to create and this is where we grow.
By David Lund, The Hotel Financial Coach, David Lund