The Philosophy of Hospitality

The Philosophy of Hospitality, founded and written by hospitality strategist and writer Emma Näpänkangas, is an independent digital publication that explores hospitality through the lenses of philosophy, culture, strategy, and guest experience. Describing itself as "the first Grand Hôtel of the internet," the Substack-based publication offers a fresh, thought-provoking perspective on the industry, combining cultural criticism, strategic analysis, personal observations, and commentary on emerging trends. Published through three editorial formats, The Reservation, Turndown Service, and The Lobby, it challenges conventional hospitality thinking and encourages deeper conversations about what hospitality means, how it shapes human experiences, and where the industry is heading.