No poetry, no toxicity: Federico González, CEO of Radisson Hotel Group, on leading company turnarounds that work
Radisson Hotel Group CEO Federico González discusses how cultural intelligence and understanding ownership structures shaped his approach to turning around companies.
Why hotel technology is an investment decision, not an IT decision
Drawing on insights from investor Chris Hemmeter of Thayer Investment Partners, the article argues hotels should evaluate technology by business impact, not features, prioritizing clean data, open integrations, and workflow improvement.
Latest
Thompson Rome Opens, Marking the Thompson Hotels Brand’s Debut in Italy
Hyatt Hotels Corporation (NYSE: H) today announced the opening of Thompson Rome, a 69-room hotel owned and operated by AG Group s.r.l. and Rossifin Group, marking the Thompson Hotels brand’s debut in Italy. Set within a reimagined iconic landmark on Via delle Botteghe Oscure, the hotel is steps from Piazza Venezia and within walking distance of the Roman Forum, Pantheon and Colosseum, pairing its historic setting with a contemporary approach to art, design and dining.
HSMAI MEA in conversation with Ahmed Fasad, Commercial Director – Middle East & Africa, Blastness
Blastness Commercial Director Ahmed Fasad outlines how Middle East hotels can build commercial resilience through integrated tech, AI-powered demand signals, GEO optimisation, and true channel profitability analysis.
Radisson Hotel Group Introduces Africa’s First Verified Net Zero Hotel in Hoedspruit
Radisson Hotel Group announces that Radisson Safari Hotel Hoedspruit has become Africa’s first Verified Net Zero hotel, marking a significant milestone in the transition towards more sustainable hospitality on the continent. The achievement demonstrates how an existing safari hotel can significantly reduce its environmental impact through changes across energy, dining, waste management, water conservation and responsible procurement, while maintaining the comfort and service guests expect.
Recent Appointments
View allKevin Carty has been appointed as General Manager at ORA Hospitality
Mary Grego has been appointed as General Manager at Stonebridge Inn
Inside the Hotel Inbox 2026: the fastest replies don't win the most bookings
Analysis of 2 million emails across 48 hotels finds response speed alone doesn't drive bookings, and that only 2% of unanswered offers received follow-up, leaving an estimated €3.7M in unconverted value.
BWH® Hotels Unveils Enterprise Transformation, Uniting Global Portfolio Under WorldHotels™
BWH Hotels is rebranding under the WorldHotels masterbrand, consolidating 4,000+ properties and 18 brands into a single loyalty program with 70 million members and a new digital platform.
From $5K to $50K: How Williamsburg Lodge Increased Annual Upsell Revenue by 10x
Williamsburg Lodge grew upsell revenue from ~$5K/year to $6K/month after deploying Canary Technologies' Dynamic Upsells, streamlining check-in and expanding ancillary offerings.
Is ARI Plumbing the Main Obstacle to Agentic AI?, Seven Components for Hotel Agent Governance, HVS: Broad RevPAR Recovery Sets an Elevated Base for 2027
Tuesday brought a World Panel viewpoint on whether ARI plumbing is the main impediment to agentic AI, Burcin Turkkan Zencirli's seven-component governance architecture for hotel AI agents, and the HVS Lodging Tax Report finding RevPAR up in all but one of 25 major U.S. markets through August. Feras Habil on PMS data readiness, TRYBE's spa benchmark, and property news from Cape Town to Kathmandu rounded out the session.
Hotel Reynard Opens November 3
Hotel Reynard is an eight-room hotel and restaurant in Historic Downtown Troutdale opening Nov. 3, 2026. Perched at the gateway to the Columbia River Gorge, along America’s first scenic highway, the countryside-style inn and tavern comes from the team behind The Suttle Lodge & Boathouse. Named for the Reynard the Fox fable, Hotel Reynard pulls inspiration from the open road, English countryside inns and Oregon’s natural beauty to create a destination for travelers and locals alike. Reservations for overnight lodging and dining are available now.
Supplier News
View allThe fastest hotel replies don't win the most bookings. How you answer does.
A study of 2M emails across 48 hotels finds reply speed is a poor predictor of bookings, while complete, action-oriented responses and follow-ups drive conversion rates up to 58%.
Otel publishes a free 2027 AI strategy guide for hotels
Otel releases a free guide helping hoteliers select and validate their first AI project within four weeks, targeting GMs and revenue managers planning 2027 budgets.
Avalora’s VAIA Agentic AI Assistant Integrates with Yipy To Create a Centralized Information Database for Hotels
Avalora's VAIA AI assistant now integrates with Yipy's standards management system, letting hotels update operational info once and push it across up to 50 connected technology platforms automatically.
HTS (Hopper Technology Solutions) and Serko.ai Bring Novel Fintech and Lodging API to Corporate Travel
HTS and Serko integrate CFAR flexible cancellation and a 1.4M-property Lodging API into Serko.ai, Serko's new AI-powered corporate travel assistant.
Touchstone 1 Named World's Best in Hotel Wi-Fi and In-Room Entertainment at 2026 World Travel Tech Awards
Touchstone 1 won both World's Best Hotel Wi-Fi and World's Best In-Room Entertainment at the 2026 World Travel Tech Awards, beating rivals including GuestTek, SONIFI, and Samsung.
Canary Technologies Recognized as a 2026 Inc. Power Partner Awards Winner
Canary Technologies, serving 20,000+ hotels in 125+ countries, was named a 2026 Inc. Power Partner Awards winner based partly on customer references.
Shiji Announces the Official Global Launch of Meridian Experiences
Shiji's Meridian Experiences platform unifies spa, golf, wellness, and activity management with guest profiles and itineraries across the Shiji ecosystem, targeting resorts running disconnected systems.
A Key to the Story: Bringing Local Heritage into the Guest Experience Through Wooden Hotel Key Cards
Hotels can use engraved wooden key cards inspired by local myths, landmarks, and heritage to create a tangible, story-driven touchpoint across the pre-stay, in-stay, and post-stay experience.
How Integrated Design and Technology are Redefining the Hotel Guest Journey
Outform argues for unifying physical design, FF&E, fabrication, and LED/digital technology under one integrated model to reduce coordination gaps and elevate the hotel guest experience.
Coconut Bay Beach Resort & Spa Unveils $14 Million Transformation of All 250 Guest Rooms
Coconut Bay Beach Resort & Spa has reopened following its annual autumn closure, unveiling a US$14 million transformation of all 250 guest rooms in the adults-only Harmony Wing and family-friendly Splash Wing, now all Junior Suites. The investment is the largest room project in Coconut Bay’s over 20-year history.
Preferred Hotels & Resorts Expands Global Portfolio with 28 New Members
Preferred Hotels & Resorts added 28 independent properties to its global portfolio in Q3 2026, its largest quarterly intake since 2024, spanning Europe, Asia, the Americas, and the Maldives.
The Shepherd Mayfair Is Now Open
The Shepherd Mayfair opens its doors in Shepherd Market, introducing an 82-room boutique hotel shaped by the history and social character of one of London’s most distinctive neighbourhoods.
Luxury is a social experiment - A philosophical inquiry into the finer things in life
The author argues that true luxury is rooted in scarcity and human craftsmanship, not price inflation, and that hospitality's perishable, human-centred nature makes it one of the last genuine luxury products.
Before You Migrate Anything, Fix This First: Why Data Readiness Determines PMS Migration Success
A PMS implementation expert argues that data readiness, not software selection, is the primary determinant of migration success, outlining a seven-step cleansing and validation framework.
The World's Best Luxury Hotel Brands 2026
LTI's 2026 ranking of 20 luxury hotel brands uses a 134-touchpoint algorithm with a max score of 4,792; Mandarin Oriental leads at 81.1%, followed by Oetker and Bulgari.
2026 HVS Lodging Tax Report - USA
HVS's 16th annual US lodging tax study covers all 50 states and the 150 largest cities, finding more markets declining than growing in 2025 but broad RevPAR recovery through August 2026.
Meliá Hotels International Recognised for Its Commitment to Employment Inclusion at the Diversity and Inclusion Awards
Meliá Hotels International won Best Practice in Employment Inclusion at Spain's 9th Diversity and Inclusion Awards for a programme that has brought 100+ formerly unaccompanied migrant youth into its Canary Islands hotel workforce.
Meliá Backs Central America’s Future with the Signing of a New Resort in Roatán, Honduras
Meliá Hotels International continues to expand its footprint in Latin America with the signing of Meliá Roatán, a spectacular new-build resort scheduled to open in 2029 on the Honduran island of Roatán. The project marks a new milestone for the company in Honduras, where, less than a year ago, Media Luna Resort & Beach Club joined its network under the Affiliated by Meliá brand and is set to become Sol Roatán. It also reinforces Meliá’s firm commitment to growth in Central America, a region with enormous tourism potential and a strategic opportunity to further increase awareness of its brands.
IHG Hotels & Resorts signs Holiday Inn Raipur, strengthening presence in Chhattisgarh’s emerging business hub
IHG® Hotels & Resorts, one of the world’s leading hospitality companies, has signed a management agreement with Entry Point Hotels & Resorts Private Limited to develop Holiday Inn Raipur in Naya Raipur, Chhattisgarh. Scheduled to open in Q1 2031, the signing reinforces IHG’s commitment to expanding its presence across high-potential travel markets in India and driving growth in demand-led destinations across the country.