Expert Views (11)
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AI Agents Are Trapped in Vendor Silos, 98% of Hotels Lose Revenue to Bad Data, The GM Role Is Being Rebuilt by 2030
A new World Panel viewpoint asks which hotel roles AI will genuinely replace versus reshape in the next three years, landing on a day dominated by hard questions about AI's real operational limits. A veteran hospitality technologist argues that most AI agents cannot cross vendor boundaries, making back-office orchestration the missing piece. And two grounding data points: 98% of hotels lose revenue to rate misuse almost every four days, while a 40,000-read LinkedIn post turned into a practical guide for what the GM job looks like in 2030.
You are Running from the Wrong Discomfort.
This leadership newsletter explores when discomfort signals growth opportunities versus the need to change environments in hospitality operations.
By Franck Desplechin, CEO Founder | F&B Expert, Cheffranck.com
Latest
HFTP Announces Workforce 20X: The AI Evolution Learning Lab at HITEC 2026
HFTP's AI Council will host an interactive learning lab at HITEC 2026 in San Antonio, allowing hoteliers to explore AI implementation with industry experts in a no-sales environment.
Simone Puorto, Head of Innovation at Hospitality Net, Talks AI on the Resilient Tourism Podcast
Puorto discusses AI as a new interface replacing traditional software navigation and explores how human presence may become a luxury differentiator.
Hotel GM 2030: 10 Predictions for How AI Will Remake the Job
The article provides 10 specific predictions for how AI will transform hotel GM responsibilities by 2030, from autonomous revenue management to robotic housekeeping operations.
By Sloan Dean, CEO Emeritus, Not Done with Sloan Dean
Recent Appointments
View AllOperations & Strategy
Vincenzo Falcone has been appointed as Chief Executive Officer at ORA Hospitality
Operations & Strategy
Henning Matthiesen has joined RLA Global as Non-Executive Director
Minor Hotels Announces Colbert Collection in London
Minor Hotels, a leading global hotel owner and operator, announces its first Colbert Collection property in the UK: The WestDill Mayfair Hotel London, Colbert Collection will open in London in Q4 this year. This announcement represents a key strategic step for Minor Hotels to launch a hotel at the heart of this global gateway city. Colbert Collection, the group’s new premium soft brand, will encompass a global collection of independent hotels designed for those fuelled by a passion for culinary excellence and genuine social connection.
PATA Seeks New Rising Star: Face of the Future 2026 Open for Application
Applications open until June 15, 2026, with the winner receiving board seat, PTM sponsorship, and global mentorship opportunities.
Travel Industry Calls for Action on Capitol Hill, Honors Travel Champions Driving Change
U.S. Travel Association brought 400 advocates to Capitol Hill pushing for TSA/ATC pay protection, ESTA changes, and $160M in Brand USA funding.
U.S. hotel results for week ending 11 April
CoStar data shows U.S. hotels posted 0.4% RevPAR growth despite occupancy declining 1.1% after Easter, with Orlando leading occupancy gains and Miami ADR increases.
RFID and AI Are Transforming Linen Inventory Management for Hotels
Hotels can reduce linen inventory from 6+ PAR levels to 3-4 while cutting annual loss rates from 15-20% to 3-5% using RFID tags and AI forecasting.
Supplier News
View allGCSTIMES Hotel Key Cards: When Color Becomes a Language of Arrival
GCSTIMES introduces hotel key cards with color-coded designs meant to reflect different guest personalities and travel experiences.
Direct Booking Summit 2026: Dedicated AI Training Sessions Added to Agenda
The event in Mexico City features four AI training sessions covering search optimization, automation, tool selection, and no-code development for hotel teams.
Measuring Sustainability in Hospitality Procurement
The article outlines three key dimensions of ROI in sustainable procurement: operational efficiency, risk management, and business growth.
Sri Panwa Phuket Introduces Mobile-First Guest Engagement With Canary Technologies
Sri Panwa Phuket deploys Canary's platform for AI-powered communication and seamless arrivals at the top-ranked luxury resort in Thailand.
Shiji and Origon Interfactura partner to simplify fiscal compliance in Mexico’s hospitality industry
The integration automates Mexican tax requirements within hotel PMS and restaurant POS systems, eliminating manual processes and external solutions.
An Overview of A Procurement Alliance in Hospitality Sustainability
HARP launched in Q1 2023 with major hotel groups including Accor, Hilton, IHG, and Marriott to create unified sustainability assessments using EcoVadis scorecards.
How hotel businesses can avoid “Toggle Tax”
Access Hospitality data shows hotel staff waste 322 hours annually switching between an average of 5.2 systems, with 47% of hotels using 2-4 systems.
Smarter decisions, faster: Mews launches Business Intelligence for hotels
The native BI tool delivers AI-powered insights and custom dashboards directly within Mews' platform, helping early customer Adara Hotel achieve 20% higher suite occupancy.
Ascott Records Strongest-Ever Southeast Asia Signings in 2025, Powering Multi-Typology Growth
Ascott signed 7,300+ units across Southeast Asia in 2025, up 55% from 2024, with 25+ properties opening in the next year including flagship properties in Vietnam, Indonesia and Singapore.
Train of Glamour Joins EHL Alliance as First Chinese Member, Marking New Era for Luxury Rail Travel
Train of Glamour will collaborate with EHL on service standards, talent programs, and culinary experiences for its 80-guest Silk Road Express.
Cheval Collection makes branded residences debut with Cheval Residences Dubai Islands
Cheval Collection, the award-winning, UK-based luxury hospitality company, has moved into the branded residences sector with Cheval Residences Dubai Islands.
Loyalty — Gone in 60 Seconds
Argues that guest loyalty is determined in the first 60 seconds of arrival through human connection, not technology or loyalty programs.
By Terence Ronson, Hospitality Professional, Technology Consultant, Public Speaker, Inventor, and Hospitality Technology Hall Of Fame Inductee - 2024, Pertlink Limited
W Hotels Makes its Debut in Saudi Arabia with the Unveiling of W Riyadh - KAFD
W Hotels, part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, has announced the opening of W Riyadh – KAFD, marking the brand’s debut in Saudi Arabia. Located in King Abdullah Financial District (KAFD), the hotel serves as a social and dining destination, with detail-driven design, multiple dining venues, curated programming, and the brand’s signature Whatever/Whenever service.
JW Marriott Mount Kenya Rhino Reserve Safari Camp Now Open for Bookings
Reservations are now open for JW Marriott Mount Kenya Rhino Reserve Safari Camp, a luxury safari retreat owned and operated by Lazizi Solio Limited set to welcome guests in July 2026. Located within Solio Game Reserve, the camp will bring the brand’s signature blend of sophisticated design, exceptional service, and holistic wellbeing to one of Kenya’s oldest private rhino sanctuaries.
Hotel ARI: What it is and what it reveals about performance
The guide explains how to calculate ARI by dividing your ADR by your competitive set's ADR, with luxury hotels typically targeting 110-120 and volume properties aiming for 95-100.
By Jonathan Gough, Content Team Lead, Lighthouse
The Quiet Cost of Bad Hotel Data
Expedia Group data shows 98% of hotels lose revenue from rate misuse every four days, highlighting how poor data quality undermines pricing decisions.
By Mrugesh Kharwar, Business Analyst and Doctoral Researcher, Jala Bapa Hospitality LLC
Agrobiodiversity as the Next, Next Big Thing for Regenerative Tourism
Hotels can differentiate through agrobiodiversity programs featuring rare, local crops to create exclusive culinary experiences that command premium pricing.
By Adam Mogelonsky and Larry Mogelonsky
How Hotel Cost Controls Will Change in 2026
Hotels facing flat RevPAR growth and rising costs must implement AI-driven systems and automation to preserve margins while maintaining service quality.
By Nasir Zahir, Founder and President, NZ Hospitality