Opinion Articles

10 Years Ago, Customer Service Was Appreciated—Today, It’s Expected

By Shep Hyken

Taking Off: Service Excellence at Singapore Airlines

By Holden Madison

Hotel Branding: How to Take Your Hotel Brand to the Next Level

By Jennifer Luo

World Panel
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Featured Story

All Suites Brands by Hilton Third-Quarter Growth Fueled by Innovative Design

Business Travelers Sentiment Remains Strong With Most Frequent Travelers Wanting Even More Travel

Press Release13 November

JW Marriott Nashville Announces New Collaboration With Tune

Press Release13 November

Swiss Education Group and La Mer sign partnership

Press Release13 November

8 Pros And Cons Of Staying In An Airbnb

External13 November

STR: Preliminary October data for Melbourne hotels

Performance13 November
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Appointments
Sileshi Mengiste appointed Managing Director at The Estate Yountville
13 November
Tolga Akinci appointed Head of Operations at The House Hotel & Residence in Istanbul
13 November
Lisa Josoff appointed Global Sales Director at CoralTree Hospitality Group
13 November
Product Feature
Product Feature

Pulper - The Worlds Most Eco-Friendly Key Card

Supplier News
InnSpire Maximizes Guest Engagement and Service at LUX* North Malé Atoll Resort & Villas, Maldives Super-Luxury Resort in the Maldives
13 November
Lodging Interactive Launches RFPAssist - Evolutionary Group Sales System for Hotels
13 November
CPI Hotels engages SiteMinder to welcome a new wave of leisure travellers
13 November
ReviewPro selected by Preferred Hotels & Resorts to offer efficient review management to brand’s member properties worldwide
13 November
Hotels
Yokohama welcomes InterContinental Yokohama Pier 8
Featured Hotel

InterContinental Yokohama Pier 8

Hotel Announcements

Avani Adelaide Residences

Now Open76 Rooms

Avani Melbourne Box Hill Residences

Now Open75 Rooms

VOCO Riyadh

Now Open438 Rooms

Scandic Örebro Station

Pipeline2021160 Rooms

Centara Ao Nang Beach Resort & Spa Krabi

Now Open179 Rooms

Hilton Melbourne Little Queen Street

PipelineApril 2020244 Rooms
Upcoming Events
Thursday - November 14, 2019

Webinar: Go Digital by 2020: Secrets to a Successful Hospitality Culture

Webinar
November 14-15, 2019

Caribbean Hotel Investment Conference & Operations Summit (CHICOS)

Secrets Resort, Montego Bay, Jamaica
November 16-20, 2019

Igeho 2019

Messe Basel, Basel, Switzerland
November 18-20, 2019

HTNG 2019 European Conference

Monte Carlo, Monaco-Ville, Monaco
Monday - November 18, 2019

AHEAD Europe

Battersea Evolution, London, United Kingdom
Infographic
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From S’chug, Muhammara And Nutritional Yeast To Whisky Highballs And Pét-Nat Wines, Kimpton Identifies Trends To Watch In 2020

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