Expert Views (16)
View all Answers
Simone Puorto Has Been Abducted, and Only Hospitality Can Bring Him Home
Podcast episode featuring Alan Young of Infor and David Poprawka exploring the philosophy of hospitality, from host-guest power dynamics to whether an automated hotel can still be called hospitality.
The Open Spiral of Regenerative Hospitality Design
A design firm principal argues that regenerative hospitality design goes beyond reducing harm, using case studies from Kenya, South Africa, Costa Rica and Uganda to show how projects can restore ecosystems and strengthen local communities.
By Graeme Labe, Managing Partner & Chief Design Officer, Luxury Frontiers
Latest
Greek Hospitality Industry Performance - 3rd Quarter 2026
Greece's hospitality sector posted strong Q3 2026 results, with resort RevPAR up 10.5%, Athens ADR rising 7.5%, and international branded hotels growing 14.2% to 402 properties.
HVS Asia Pacific Hospitality Newsletter - Week Ending 30 October 2026
Five Asia-Pacific hotel transactions covered, including SC Capital's THB5.3B Bangkok acquisition, Oriental Holdings' MYR411M three-hotel Malaysia deal, and Ovolo's Melbourne divestment.
Reclassifying hotel/restaurant contracts as commercial leases in France: a risky but rewarding move
French courts examine whether hotel/restaurant contracts are true commercial leases, with reclassification offering tenants renewal rights and business asset ownership but subject to a strict two-year limitation period.
By Christopher Boinet and Anne Epinat
Recent Appointments
View allAnalytics Was Never Supposed to Be a Department
TrustYou CEO argues conversational AI's real value is not faster answers but eliminating "skill walls" between hotel data silos, enabling cross-system questions that were previously too costly to ask.
By Benjamin Jost, Co-Founder and CEO, TrustYou
Boutique Falters Above 80 Keys for a Timeless Reason
The sweet spot for authentic boutique hospitality is 50–65 keys, where staff-to-guest ratios enable repeated personal interactions that drive loyalty and profitability.
By Adam Mogelonsky and Larry Mogelonsky
How CIVILIAN Hotel Uses Canary to Eliminate Lobby Lines in a Small Space
CIVILIAN Hotel's 203-room NYC boutique property reduced front desk congestion by deploying Canary's kiosk, mobile check-in, digital authorizations, and guest messaging tools.
Finding Your Guests in the ChatGPT Data, Most Hotel Budgets Are Agreed but Few Are Owned, The HR Playbook for Competing with Alternative Stays
Friday brought Martin Soler on what OpenAI's Signals data shows about who uses ChatGPT for information-seeking and what it means for ChatGPT ad placements, Muhammad Tanveer's Revenue Provenance Ladder for testing whether hotel budgets are owned or merely agreed, and Merrick P. Dresnin's HR playbook for competing with alternative stays. France's lease reform, Gen Z travel spending, and seven property announcements closed the week.
Most Hotel Budgets Are Agreed. Few Are Owned.
The author argues that most hotel revenue budgets are agreed but not owned, introducing a "Revenue Provenance Ladder" to classify budget by certainty and expose how growth targets are often speculative wishes.
By Muhammad Tanveer, Author & Founder, The Sales Leadership Brief
Supplier News
View allThe Southcliff Hotel in the United Kingdom upgrades to Hotelogix Cloud to digitise operations and support future growth
Folkestone's historic Southcliff Hotel adopts Hotelogix's cloud PMS to replace fragmented systems, with plans to explore AI-driven operations as a next step.
IDeaS Expands Strategic Relationship with Accor Through Selection of Optix Business Intelligence
Accor has selected IDeaS' Optix BI solution as a referenced tool for its 5,800+ hotels globally, extending the existing partnership where IDeaS already serves as Accor's revenue management system of record.
GuestCentric Boosts Hotel AI Search Visibility with 91% Faster Data Extraction
GuestCentric benchmark data from 800 hotel sites shows its platform enables AI systems to extract hotel data 91% faster, with AI-referred visitors converting at up to 11% vs. the 2% industry average.
Nelsen Architects Launches Nomad Hospitality Interiors, Expanding Luxury Hospitality Design Platform with Early Projects Throughout US
Nelsen Architects has launched Nomad Hospitality Interiors, a new independent luxury interiors studio led by Heather Chilton-Gantt, with early projects including the La Posada de Santa Fe renovation.
Hotels are putting AI agents to work in live operations, with Apaleo MCP Server use up 70%
Apaleo reports 70% growth in MCP Server usage between July and September 2026, with hotels deploying AI agents for tasks like bulk reservation changes, forecasting, and rate management.
AI-Powered Guest Engagement Linked to Higher Hotel Revenue, Better Personalization and Happier Guests, Study of 10+ Million Interactions Finds
Canary Technologies releases a study of 10+ million hotel guest interactions, linking AI-powered engagement to higher revenue, improved personalization, and guest satisfaction.
HotelPartner adds profit with brand refresh
HotelPartner rebrands to HotelPartner Revenue Profit Management and launches a new service-light platform tier in Europe for consultants and smaller hotel groups.
Closing the Loop in Guest Experience Management
A fireside session at the 2026 Quest Guest Experience Leadership Workshop highlights how hotels must connect feedback systems to operational workflows, assigning ownership and verifying outcomes to prevent problems rather than react to them.
How is broke Gen Z always traveling?
Gen Z's financial disillusionment is driving doom spending on travel over retirement savings, with implications for how hospitality brands can serve a generation seeking meaning and identity through experience.
By Emma Näpänkangas, Hospitality Strategy Writer, The Philosophy of Hospitality
Hotel leases: the impact of France's 2026 Simplification Act - a mixed outcome
France's 2026 Simplification Act changes commercial lease rules, capping tenant guarantees at three months' rent, which threatens the viability of built-to-suit hotel lease structures.
By Christopher Boinet and Anne Epinat
Neurodiversity in Hospitality Work: Barriers and Opportunities
A report-based opinion piece argues that hospitality's standard recruitment and management practices create unnecessary barriers for neurodivergent workers, and calls for practical adjustments without lowering operational standards.
RIU achieves a historic milestone with the purchase of its first hotel in Barcelona
RIU Hotels & Resorts has just confirmed the purchase of the historic Hotel Princesa Sofia in Barcelona from its previous owners, Blasson Property Investments and BNP Paribas Asset Management Alts. The asset has a strategic location on Avenida Joan XXIII, just one block from Avenida Diagonal, right next to the Camp Nou, the iconic CaixaBank headquarters and opposite the Jardines de las Infantas and various University of Barcelona campuses, in the most elegant part of the Les Corts - Pedralbes district.
amã Stays & Trails Opens Its 200th Bungalow; Villa Maya in Alibaug
Amã Stays & Trails , the premium homestay offering from Indian Hotels Company (IHCL) , opens doors to its 200th bungalow, Villa Maya, Alibaug, a private retreat where contemporary design meets the quiet charm of nature.
PATA and Azerbaijan Tourism Board Sign MOU to Strengthen Tourism Connections with Asia Pacific
PATA and Azerbaijan Tourism Board signed an MOU in Baku to grow Azerbaijan's presence in Asia Pacific markets, covering trade engagement, media outreach, and source market development.
WTTC Hails London as a Model for Growth as Global Travel Leaders Gather for WTM
WTTC forecasts 3.1% European travel sector growth in 2026 and cites London's Oxford Street pedestrianisation as a model for government-backed tourism investment.
Budgeting Is Becoming a Test of Discipline
The article argues hotel budgets must move beyond RevPAR to incorporate Flow Through and Flex metrics, which reveal whether revenue growth converts to profit and how well costs can be managed in downturns.
By Chan Wai Sun, Regional Marketing Manager, Shiji
Lauren Maunder Receives 2026 Rising Star Award Asia Pacific
ISHC and HICAP named EVT Hotels & Resorts Financial Operations Controller Lauren Maunder the 2026 Rising Star Award Asia Pacific recipient at the 36th HICAP conference on 22 October.
Hyatt and Saraca Hotels & Resorts Announce Plans for Four Hotels Across North India
Hyatt signed agreements with Saraca Hotels & Resorts to add four hotels in Uttar Pradesh and Uttarakhand, including the first Unscripted by Hyatt property in India.