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Simone Puorto Has Been Abducted, and Only Hospitality Can Bring Him Home
Podcast episode featuring Alan Young of Infor and David Poprawka exploring the philosophy of hospitality, from host-guest power dynamics to whether an automated hotel can still be called hospitality.
Better Hotel Reviews Start Before the Guest Checks Out.
Lodging Interactive promotes CruVu, its in-stay feedback tool, arguing that capturing guest concerns before checkout prevents negative public reviews and enables real-time service recovery.
By DJ Vallauri, Founder & CEO, Lodging Interactive
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How the InterContinental Sydney Coogee Beach Used Canary to Level Up Their Guest Experience
InterContinental Sydney Coogee Beach deployed Canary Technologies' platform across mobile check-in, AI messaging, upsells and digital authorisations, handling 8,000+ guest interactions monthly.
Wyndham Grand Orlando Resort Bonnet Creek
Wyndham Grand Orlando Resort Bonnet Creek deployed IRIS mobile ordering and digital guest directory, generating 350+ digital F&B orders per month within the first 3 months of go-live.
Simone Puorto Is Abducted in HN's New Alien Explainers Podcast, Front Desk Manning Gets a v2.0 Rewrite, Boutique Falters Above 80 Keys
Monday opened November with an old question asked in two new ways: what keeps hospitality human, put by an alien delegation in a new HN podcast and by a rewrite of the front desk staffing guide.
Recent Appointments
View allFront Desk Manning v2.0
A detailed reframe of hotel front desk manning guides, arguing that as AI and kiosks absorb transactions, staffing must shift toward human experience roles, judgement, and service recovery.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Shaner Hotels Announces Opening of 80-Room Hampton Inn by Hilton Columbia Downtown in Pa.
Officials of Shaner Hotels, an award winning, international hotel owner, operator and developer, today announced the opening of the 80-room Hampton Inn by Hilton Columbia Downtown in Pa. Operated by Shaner Hotels, the property is owned by the Murphy Hospitality Group under the umbrella of Cimmaron Investments, leading a broader revitalization project in Columbia.
The First Cortina – Where Winter Is More Than A Season
There is a particular kind of winter that belongs to Cortina d’Ampezzo. It begins with the first light catching the pale limestone peaks of the Dolomites and ends, hours later, with the jagged silhouettes dissolving into the dusk. Between the two, there is skiing, certainly, but there are also centuries of history hidden in the mountains, long lunches at high altitude, snowshoe trails through silent forests and the peculiar pleasure of finding oneself beneath an enormous winter sky. This is Cortina at its most captivating; not simply a ski resort, but an Alpine town with an unusually sophisticated sense of place.
Hilton London Metropole Announces West Wing Refurbishment with 363 New Family Bedrooms
A landmark investment in family travel, including a flagship connecting suite sleeping up to eight guests, opening November 2026 Hilton London Metropole, the largest Hilton hotel outside the United States, has announced the multi-million-pound refurbishment of its West Wing, introducing 363 newly designed, contemporary bedrooms created with families and groups in mind.
Raffles launches its first e-commerce platform
Raffles Hotels & Resorts launches The Little Shop by Raffles, a global e-commerce platform selling branded apparel, homewares, and exclusive partner collaborations with heritage brands like Smythson, Frette, and Ginori 1735.
Supplier News
View allEmerging Travel Group Expands ETG Marketing Hub with Hundreds of Advertising Channels
ETG Marketing Hub expands to hundreds of advertising channels including social, CTV, DOOH and audio, using ETG's first-party travel data to help hotels, airlines and tourism boards reach targeted audiences.
IDS Next Launches Pomolabs, New AI-Native Intelligence Platform for Hospitality Operations
IDS Next launches Pomolabs as a wholly owned subsidiary building an AI-native hospitality operating system across five layers: guest engagement, direct booking, front office, housekeeping, and operational decision-making.
dormakaba closes Alliants deal, bringing integrated hotel technology to The Hospitality Show 2026
Following its acquisition of Alliants, dormakaba will demo integrated access control and digital guest solutions including digital wallet keys and staff keycard management at The Hospitality Show in Miami, Nov 2-4.
The Southcliff Hotel in the United Kingdom upgrades to Hotelogix Cloud to digitise operations and support future growth
Folkestone's historic Southcliff Hotel adopts Hotelogix's cloud PMS to replace fragmented systems, with plans to explore AI-driven operations as a next step.
IDeaS Expands Strategic Relationship with Accor Through Selection of Optix Business Intelligence
Accor has selected IDeaS' Optix BI solution as a referenced tool for its 5,800+ hotels globally, extending the existing partnership where IDeaS already serves as Accor's revenue management system of record.
GuestCentric Boosts Hotel AI Search Visibility with 91% Faster Data Extraction
GuestCentric benchmark data from 800 hotel sites shows its platform enables AI systems to extract hotel data 91% faster, with AI-referred visitors converting at up to 11% vs. the 2% industry average.
Nelsen Architects Launches Nomad Hospitality Interiors, Expanding Luxury Hospitality Design Platform with Early Projects Throughout US
Nelsen Architects has launched Nomad Hospitality Interiors, a new independent luxury interiors studio led by Heather Chilton-Gantt, with early projects including the La Posada de Santa Fe renovation.
Hotels are putting AI agents to work in live operations, with Apaleo MCP Server use up 70%
Apaleo reports 70% growth in MCP Server usage between July and September 2026, with hotels deploying AI agents for tasks like bulk reservation changes, forecasting, and rate management.
Accor & Corinthia Group launch strategic collaboration to bring Verdi Hotels to Handwritten Collection
Five Verdi Hotels in Malta, Portugal and Tunisia will join Accor's Handwritten Collection under franchise from November 2026, with two more in Hungary and the Czech Republic to follow.
Behind the moments: Our biggest lessons in hospitality
Revinate CMO Karen Stephens reflects on 200+ episodes of the Hotel Moment podcast, highlighting recurring themes: service as an org-wide responsibility, human connection, and the need for data foundations before adopting new technology.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
Waldorf Astoria Kuala Lumpur Debuts as a New Expression of Timeless Luxury in Malaysia
Hilton (NYSE: HLT) proudly unveils Waldorf Astoria Kuala Lumpur, a residential-style all-suite urban retreat featuring 268 generously appointed suites, ranging from 80 to 745 square metres, where the scale, privacy and comforts of a luxury residence meet the legendary service of Waldorf Astoria.
The Longevity Brand Roadmap: Earning the Word in Luxury Hospitality
A strategic roadmap for luxury hotel owners, developers, and operators on building credible longevity brands, covering medical models, clinical governance, space economics, and disciplined vocabulary.
Patient Journey: What the Hospitality Industry Can Teach Hospitals
The article applies hospitality industry principles, including managing wait times, personalizing interactions, and mapping service gaps, to improve the patient journey in healthcare settings.
By Dr Lohyd Terrier, Associate Professor, EHL
Business Travel Sustainability Shows Incremental Progress Despite Challenging Headwinds, GBTA Foundation Finds
The GBTA Foundation's 2026 benchmark of 204 companies across 28 countries shows average travel sustainability maturity rising to 1.5 on a 0-5 scale, with APAC leading gains and the Americas losing ground.
The second booking: Your regular came back through Booking.com. Your system thinks she's new.
Independent hotels are unknowingly paying OTA commissions on repeat guests they can't recognize, because Booking.com masks email addresses and phone numbers, making returning guests appear new in hotel systems.
By Markus Busch, Editor/Publisher, hospitality.today
Hyatt Introduces Enhanced Hyatt Leverage Platform for Small-and-Midsize Business Travel
Hyatt relaunched its Leverage platform for small-and-midsize businesses, now powered by Spotnana, offering preferred rates at 1,300+ hotels and centralized booking and spend management.
Grand Hyatt The Red Sea Officially Opens On Shura Island, Establishing A New Hub For Exceptional Stays, Dining And Events
Hyatt Hotels Corporation (NYSE: H) announces the opening of Grand Hyatt The Red Sea on Shura Island, marking the arrival of the second Hyatt branded property in The Red Sea coastal destination and the eighth Hyatt branded hotel in The Kingdom of Saudi Arabia.
IHG Hotels & Resorts welcomes Yas World Resort to Vignette Collection – The largest Vignette Collection hotel in the world
IHG adds Yas World Resort (formerly Yas Plaza Hotels) to its Vignette Collection, making the 1,400-room, six-hotel Yas Island complex the brand's largest property worldwide.
RBH Hospitality strengthens London portfolio as it signs first Yotel property
RBH Hospitality Management will operate the 212-room Yotel London City on behalf of owner Legal & General, its first Yotel property and third new brand added to its UK portfolio in 2024.