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Built around the guest, not the room: Harman Singh Narula joins The Boardroom Reboot
Canary Technologies co-founder Harman Singh Narula discusses building a guest-centric hotel tech stack, the company's origin story, and AI's impact on hotel roles and operations.
Catch Me If You Can
A piece referencing Frank Abagnale, the famous impostor, as a lens for commentary relevant to the hospitality industry.
By David Lund, The Hotel Financial Coach, David Lund
Latest
Hotel & Spa Amoria La Baule, a member of Radisson Individuals, introduces a boutique seaside escape on France's Atlantic coast
Hotel & Spa Amoria La Baule, a member of Radisson Individuals, is a 43-room boutique lifestyle hotel overlooking the Atlantic Ocean on La Baule's iconic seafront promenade. Combining contemporary elegance with the relaxed charm of one of France's most celebrated seaside destinations, the hotel offers ocean-inspired accommodation, an intimate wellness spa and welcoming social spaces just moments from the beach, boutique shopping and local dining. The opening further strengthens Radisson Hotel Group's presence in France while expanding the Radisson Individuals collection with a distinctive coastal destination.
Three major Radisson Blu hotels in Norway achieve Verified Net Zero status
Radisson Hotel Group has certified three Norwegian Radisson Blu hotels as Verified Net Zero, bringing its total to four in Norway, as part of a goal to reach 100 verified net zero hotels by 2030.
Warsaw Market Pulse 2026 – The WAW Factor
Warsaw's hotel market reached near-decade-high occupancy of ~80% and a nominal RevPAR record in 2025, outperforming CEE-6 peers despite leading the region in new room supply growth since 2016.
Recent Appointments
View AllGeneral Services Administration Raises FY2027 Per Diem Rates
GSA will raise the standard continental U.S. lodging per diem to $113/day starting Oct. 1, 2026, a $3 increase, while meal allowances hold at $68/day.
Xi Zhe Wuxi, Curio Collection by Hilton Opens, Bringing Century‑Old Jiangnan Story to Life
Hilton (NYSE: HLT) today announced the opening of Xi Zhe Wuxi, Curio Collection by Hilton, marking Curio Collection by Hilton’s first property in Jiangsu Province. Comprising a historic residence alongside a newly constructed building, the hotel’s design embraces the coexistence of past and present, creating an urban retreat that blends historical heritage with contemporary comfort. Located within Wuxi Center 66, the hotel has been developed by Hang Lung Properties and is managed by Hilton.
U.S. hotel results for week ending 29 August
U.S. hotels posted their 20th straight week of year-over-year gains, with RevPAR up 1.7% to $100.69; San Francisco led Top 25 Markets on Pokémon World Championships demand.
Hospitality managers carry the weight of workplace wellbeing as work takes toll on their own mental health
Hospitality Action's annual survey finds 65% of hospitality managers link mental health issues to work, yet most lack formal training to support their teams or themselves.
Sallés Hotels × Dayuse: Turning Empty Daytime Hours into Pure-Margin Revenue
Sallés Hotels deployed Dayuse across six Spanish properties on a commission-only model, generating hundreds of extra bookings monthly from local leisure guests and international transit travellers with no added staff or overnight booking impact.
Supplier News
View allBeyond Transactions: Why Payments Are Becoming the Backbone of Modern Hospitality
FreedomPay's SVP Kevin Carson argues hotel groups must shift from fragmented payment systems to integrated commerce platforms to improve resilience, staff productivity, and cross-property consistency.
Not every lost group deserves a follow-up email
The piece argues that sales teams should use meeting intelligence platforms to prioritize re-engagement with lost group accounts based on actual booking activity, not generic outreach schedules.
roommaster Reveals Its Reimagined Hotel Platform at Independent Hotel Show Miami 2026
roommaster will demo its rebuilt cloud-native PMS at Booth 419 and present a session on Revenue Per Available Guest (RevPAG) for independent hoteliers on September 16 in Miami Beach.
Otel AI Releases New Product Video: The AI That Gives You Your Morning Back
Otel AI's platform connects PMS, RMS, POS, and other hotel systems to automate reporting and run AI agents, with customers reporting 20+ hours saved weekly and RevPAR gains of 8.6% at The Alex Dublin.
Wooden Key Cards: From Access Credentials to Skillcation Markers
Hotels can reframe wooden keycards as collectible markers of skill-based guest experiences, linking tangible objects to workshops like pottery, weaving, or tea to deepen guest connection and encourage return visits.
OTAs already speak the language of AI discovery, and most hotel marketers don't
Hotel marketers are falling behind OTAs in AI search fluency, risking direct bookings as AI assistants increasingly surface inaccurate or OTA-sourced property information.
The Importance of the PMS User Experience
Poor PMS usability creates hidden operational costs, including supervisor interventions, data errors, and wasted staff time, that never appear in a technology budget.
Waldorf Astoria Bangkok elevates luxury guest experiences with IRIS digital ordering and guest directory
Waldorf Astoria Bangkok has deployed IRIS digital ordering and a Hilton-approved guest directory across all 171 guestrooms, integrating with Oracle MICROS POS to streamline in-room dining and reduce printed materials.
Beyond the Welcome Mat: The 2026 Playbook for Attracting and Retaining Top Hotel Talent
A 2026 talent strategy guide for hoteliers outlining five pillars: competitive pay, employee experience, career development, technology, and employer branding to win the hospitality talent war.
By Nasir Zahir
The Enterprise World Just Told Us Where AI Value Hides. Hotels Are Looking in the Wrong Place.
Drawing on Google Cloud research of 2,400+ executives, the author argues hotels are deploying AI at the edges rather than embedding it in core value-creating processes, limiting returns.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, AI Champion
TFE Hotels invests $100M in transforming Adina Hotels across their global network
TFE Hotels is investing $100M to refurbish first-generation Adina properties across Australia and Europe, with new openings planned in Brisbane, Hobart, Cambridge and Glasgow.
The Last Quiet Revolution Was Revenue Management. Agentic AI Is the Next
A hospitality veteran draws a direct parallel between the rise of revenue management and today's agentic AI, arguing early adopters will define the industry's next commercial era.
By Saurabh Prakash, CEO and Founder, PHAL
Hilton Signs First Hotel in Batam, Accelerating Growth in Indonesia
Hilton (NYSE: HLT) announced the signing of Hilton Garden Inn Batam City Centre, marking the company's first hotel on the island of Batam and expanding Hilton's presence in Indonesia. Scheduled to open in 2028, the hotel will be developed by PT. Sabang Raya Investama and joins Hilton's growing portfolio in South East Asia.
HSMAI MEA launches its 9th edition of the Commercial Strategy Conference MEA 2026 in Dubai
HSMAI MEA's 9th annual Commercial Strategy Conference returns to Conrad Dubai on 17-18 November 2026, covering AI, data analytics, commercial leadership, and a new Women Voices segment.
Dusit opens 3rd branded property in Malaysia
Dusit Hotels and Resorts, the hotel arm of Dusit International, one of Thailand's leading hotel and property development companies, will open Dusit Princess Ipoh on 1 October 2026, bringing its distinctive Thai-inspired gracious hospitality to Ipoh, the capital of Malaysia's Perak state.
Bain Capital and Omnam Group announce the sale of the Lake Como Edition Hotel to Sansiri Capital
Bain Capital and Omnam Group have sold the 148-room Lake Como EDITION to Thai developer Sansiri Capital, completing a full-cycle repositioning of a 19th-century palazzo opened in March 2026.
The advantages of a complete platform for smaller independent hotels (compared to standalone tools)
Independent hotels using fragmented tools face data silos and manual errors; a unified platform with PMS, channel manager, and dynamic pricing solves this with shared data and lower total cost.
By Laure Cremers, Content Specialist, Lighthouse
Fixing the Greatest Irony in Travel with the Global Sleep Symposium by Equinox Hotels
Equinox Hotel New York's third annual Global Sleep Symposium featured sleep scientists and performance experts, with key takeaways for hoteliers on how better sleep directly drives guest satisfaction and financial performance.
By Adam Mogelonsky and Larry Mogelonsky