The Big PMS Debate: a closed-door discussion between the world's leading PMS CEOs and hotel CIOs
The CIOs and CTOs of hotel groups including Radisson, citizenM, Mandarin Oriental, Wyndham, Aimbridge and Choice sat down with the CEOs and founders of Oracle, Mews, Shiji, Infor, Apaleo and HotelKey. Off the record at HITEC San Antonio, they debated AI, data ownership, integration costs, and the widening gap between what operators and suppliers are each optimizing for.
What ADR Doesn't Tell You
Hotels track ADR and RevPAR precisely but have no equivalent instrument for the true operational cost of delivering each stay, leaving labor, coordination, and unplanned effort invisible in the financials.
Latest
First investors expands portfolio with the acquisition of The Cambria Hotel Milwaukee Downtown
First Investors acquired the 132-room Cambria Hotel Milwaukee Downtown from a financial institution and plans a renovation and repositioning over the next year under First Hospitality's management.
International Hotel Industry Coalition Calls for Long-Term United States-Mexico-Canada Agreement Extension
AHLA, Hotels Canada, and Hoteles Por México jointly urge a long-term USMCA extension, citing $176B+ in combined US visitor spending and 9M+ hotel-supported jobs across North America.
Your wholesaler isn't worried about AI
Wholesalers like RateHawk's parent Emerging Travel Group appear unfazed by AI-driven booking agents that are reshaping how travelers plan and book hotels.
Recent Appointments
View AllDaniel Scott has been appointed as Managing Director at Rosewood Baha Mar
Axel Gasser has been named President at Equinox Hotels
Hotel CIOs and PMS CEOs Split on Cost Versus Guest Experience, Wholesale Channels Quietly Reroute Your Rooms
Monday leads with a first for the industry. In a closed-door HITEC session under Chatham House Rule, CIOs from Radisson, citizenM and Mandarin Oriental sat with the CEOs of Oracle, Mews and Shiji, exposing one gap: hotel groups optimise for cost while PMS vendors build for guest experience. Wholesale channels are quietly reselling rooms and stripping guest data, and Marriott bought Lefay for its wellness method.
Holiday Inn Signs 24 New Hotels in Greater China, Expanding Portfolio and Growth Opportunities
IHG signed 24 new Holiday Inn hotels across Greater China at a Beijing owner forum, bringing the brand's regional pipeline to 106 hotels alongside 168 already open.
Cloudbeds' Josh Graham on why AI finally favors the independent hotel
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Josh Graham, Head of Market Development for North America at Cloudbeds.
Plane Rude: Loud Media, Smelly Food and TikTok Filming Top Passengers’ Cabin Gripes
Booking.com survey of 1,000 UK adults finds 67% behave on planes as they do at home, with loud media, smelly food, and TikTok filming topping the list of cabin irritants.
Eighth Me and All Hotels property in Germany and ninth in Europe
Hyatt Hotels Corporation (NYSE: H) today announced the opening of Me and All Hotel Leipzig, a 282-room hotel that combines Bauhaus-inspired design, local culture and social experiences in the heart of Leipzig. Operated by the Lindner Hotel Group as part of its strategic collaboration with Hyatt, the hotel reflects the successful combination between Hyatt’s global brand expertise and Lindner’s deep understanding of the German hospitality market. The opening marks the continued expansion of the Me and All Hotels brand in Germany, further strengthening its position within Hyatt’s Lifestyle portfolio.
Supplier News
View allWinnow Solidifies Asia-Pacific Leadership Through Acquisition of Regional Food Waste Technology Player Lumitics
Winnow acquires Singapore-based Lumitics, gaining deployments across 20+ countries in Asia-Pacific and the Middle East, and access to deeper regional hospitality relationships with Accor, Hyatt, Marriott and Four Seasons.
We Asked More Than 80 Hotel Teams What It’s Like to Work With TTI. Here’s What I Learned.
TTI shares survey results from 80+ hotel teams across brands like Marriott and IHG, with 90%+ giving 5-star ratings, highlighting responsive support as the top differentiator.
Kollective Completes Initial Data Collection for the Boutique Hotel AI Index
Kollective's Boutique Hotel AI Index analyzed 28,600 AI-generated responses across ChatGPT, Gemini, Google AI Overviews, and Copilot to reveal how these platforms recommend boutique hotels across 100 destinations.
Hudini partners with Nobu Hotels to digitise guest check-in across luxury hotel portfolio
Hudini's Staff Connect reduces check-in to under two minutes and eliminates up to 90% of manual tasks, with rollout underway across Nobu Hotels' global portfolio after initial deployments in Toronto and Barcelona.
Shiji Infrasys POS Powers Dining Excellence at The Capitol Kempinski Hotel Singapore
Shiji's Infrasys POS is deployed across The Capitol Kempinski Hotel Singapore's F&B outlets, providing cloud-based order processing, real-time sales visibility, and offline-ready functionality for luxury dining.
Cvent Announces Denver as Host City for Cvent CONNECT 2027
Cvent CONNECT 2027 will be held April 5–8 at the Colorado Convention Center in Denver, announced at the 2026 edition in Nashville, which drew nearly 5,000 in-person attendees.
From Landscape to Last Detail: Designing the Farm Charm Experience
Drawing on Expedia Group's Unpack '26 report, the piece outlines how Farm Charm properties use natural materials, seasonal menus, and branded touchpoints to create an immersive, nature-connected guest experience.
Lodging Interactive Launches Celebrations Hub and Drives Untapped Social Event Revenue
Lodging Interactive's Celebrations Hub connects social media content to dedicated landing pages and lead capture forms, targeting smaller milestone events like reunions, showers, and parties that hotels often overlook.
Beyond the Weekend: Marble Falls’ Lodging Market Evolves
Supper is Served: Issue 49 Out Now
Issue 49 covers chef interviews with Luke Nguyen, Angela Hartnett, and Michael White, restaurant reviews across Madrid, London, and Cape Town, plus a dedicated F&B design studio launch.
Hospitality investment: making your joint venture with an international operator a success
A practical guide for hotel owners approached by international operators, covering JV structuring, governance, financing, management agreements, and exit planning.
AI Hospitality Alliance Launches Eight Workstream Committees to Advance Industry Roadmap
The AIHA launched eight expert committees covering AI architecture, governance, data standards, and agentic protocols, with outputs published as open-source resources for the hospitality industry.
AVENEW Development and Marriott International announce plans to bring The Ritz-Carlton Residences to The World Islands, Dubai
AVENEW adds The World Islands to its pipeline portfolio of distinguished Dubai addresses.
A new chapter begins at Saddles
The Grand Saddles Lodge will open this spring, bringing beautiful private villas, exceptional dining and restorative wellness to the heart of Mount White.
Hideaway Inns Opens Its Fourth Property: Hideaway Inn Franconia Notch in Sugar Hill, New Hampshire
Brand Brings Its Signature Design and Seamless Check-In to the White Mountains with the Reinvention of the Historic Sunset Hill House.
Club Med breaks ground in St. Croix, Virgin Islands
Last week, Club Med, the pioneer of the all-inclusive concept with nearly 60 resorts in some of the world’s most desired vacation destinations, and VICI Properties Inc. (NYSE: VICI), an S&P 500 experiential real estate investment trust, broke ground on Club Med St. Croix in a traditional ground breaking ceremony, officially launching the development and brand's return to U.S. territory, while kicking off a new chapter for the all-inclusive industry.
The room's the same. You wouldn't recognize who's buying it now
Wholesale contracts now route hotel rooms through bank rewards portals and airline loyalty sites, stripping hotels of guest data, direct relationships, and future bookings while the rate discount remains.
Royal Maxim Palace Kempinski Unveils New Name as Kempinski Palace Cairo and Announces Landmark Transformation
Royal Maxim Palace Kempinski announces a new chapter in its story with the official renaming of the hotel to Kempinski Palace Cairo, reinforcing its identity as one of the capital’s most distinguished palace destinations and marking the beginning of an exciting evolution for the property.
Where Sapporo Comes Alive: Holiday Inn Express Opens in Susukino
The brand’s first hotel in Hokkaido brings its smart, next-generation design to Japan for the first time, in the heart of Sapporo’s most vibrant district.