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Charlotte Weatherall of Corinthia London on Leading From the Heart, the TMT Programme, and What It Really Takes to Run London's Most Central Luxury Hotel
Charlotte Weatherall, GM of Corinthia London since July 2025, shares lessons from her first year, including the TMT programme giving staff up to £200 to create spontaneous guest moments.
Read the Meter
Drawing on a McKinsey explainer, this piece introduces "token literacy" for hoteliers, explaining how AI billing works and why spend can nearly quadruple from pilot to portfolio rollout.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
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Pan Pacific Hotels Group Continues Version 2.0 Momentum
PPHG has transformed over half its portfolio since 2020 and plans 10 new-build and major renovation projects across Southeast Asia by 2027, extending its Pan Pacific and PARKROYAL brands into Bangkok, Phnom Penh, Hanoi, Manila, and Jakarta.
Introducing Naetive, the First Brand from Experiential Hospitality Group
Experiential Hospitality Group launches Naetive, a new lodge brand centered on place-led exploration and biocultural conservation, with its first property set to open in December 2027.
HSMAI MEA presents a performance-driven programme for the 9th annual Commercial Strategy Conference in Dubai
HSMAI MEA's 9th Commercial Strategy Conference runs 17-18 November 2026 at Conrad Dubai, featuring 40 sessions, 65+ speakers, and new tracks on women in hospitality, independent hotels, and Africa's hotel community.
Recent Appointments
View allHotel Covington Increases Average Check Size by 15% With Canary's F&B Mobile Ordering
Hotel Covington deployed Canary Technologies' F&B mobile ordering, AI messaging, and dynamic upsells, achieving a 15% increase in average check size at its 114-room Kentucky property.
Booking Holdings Now Collects Payment on 73% of Sales, Charlotte Weatherall of Corinthia London on Leading from the Heart, Paathz Rebuilds Hospitality Hiring Without CVs
Wednesday brought Markus Busch on Booking Holdings collecting guest payment on 73% of its sales, up from 25% in 2019; Charlotte Weatherall of Corinthia London on her first year as GM and the TMT programme; and Henri Roelings with Paathz founder Ayush Soota on rebuilding hospitality hiring. HVS's October Market Pulse, Expedia's 24-hour onboarding, and property news from Palermo to Bangkok rounded out the session.
Palermo's Iconic Grand Hotel et des Palmes Celebrates 150 Years with Major Refurbishments and Cultural Events Programme
Grand Hotel et des Palmes, one of Sicily's most iconic hotels and part of Icona's Collection, the new luxury brand from Mangia's Hotels & Resorts, will celebrate its 150th anniversary in 2027 with a year-long programme of cultural events, starting in December 2026, and a new phase of investment in the historic property.
Living Hospitality: Doing the Right Thing When No One Is Watching
A front desk associate at Newport Hospitality Group's Hampton Inn Jacksonville Beach is profiled for acts of compassion that turned one-time guests into lasting relationships.
By Wayne West III, President, Newport Hospitality Group
Breaking the Hospitality Hiring Crisis: In Conversation with Ayush Soota, Founder of Paathz
Paathz founder Ayush Soota explains how the AI-powered hospitality hiring platform, which attracted 50,000 professionals in beta, replaces traditional CVs with structured profiles and hospitality-native matching.
Supplier News
View allExpedia Group Launches AUTONOMOUS ONBOARDING, Helping Properties Access Global Travel Demand Faster
Expedia Group's Autonomous Onboarding lets properties connect via existing PMS/channel manager software and go live in under 24 hours, with no duplicate data entry or separate workflows.
Avalora Taps John Calcao to Lead International Expansion as VP of Global Sales
Avalora appoints John Calcao as VP of Global Sales, bringing 25+ years of communications technology experience including a 433% sales growth track record at AudioCodes.
HotelRunner Hotels Can Now Join Expedia Group in Less Than 24 Hours with AUTONOMOUS ONBOARDING
HotelRunner hotels can now connect to Expedia Group in under 24 hours via Autonomous Onboarding, with existing rates and availability flowing automatically and no manual re-entry required.
More than half of hotels use AI to price rooms, but only 1 in 10 would rely on it for most decisions, RoomPriceGenie finds
RoomPriceGenie's 2026 survey of 450 senior hoteliers finds AI pricing adoption at 53%, but trust remains low, with only 10% willing to let AI make most pricing decisions autonomously.
The new hospitality stack: How technology, payments, and guest experience are converging
TAG and Cendyn co-author a case for unifying booking, payments, and guest data into a single stack, citing that only 11% of operators run fully integrated technology today.
Cloudbeds brings AI travel demand directly to hoteliers with Meta’s Muse integration
Cloudbeds integrates with Meta's Muse AI agent to let hotels surface live rates and availability to AI-assisted travelers, routing bookings directly into the Cloudbeds PMS, rolling out in the US in Q1 2027.
Top-Ranked Casino Resorts Use The Agilysys Connected Ecosystem To Deliver Personalized Experiences
8 of the 10 properties on AAA's inaugural Diamond Top 10 Casino Hotel List use the Agilysys platform, which integrates PMS, POS, payments, and guest engagement across resort operations.
From Travel Trust to Human Connection: The Untapped Potential of a Hotel Key Card
The author argues that hotel key cards, typically functional objects, can be designed with local motifs or phrases to prompt guest curiosity and drive meaningful conversations with staff.
Nearly half of Spain’s tourism activity now takes place beyond the peak season (47%)
Data Appeal's report for Turespaña finds 47% of Spain's international tourism now falls outside peak season, with Argentina, Poland, and Brazil among the fastest-growing off-peak source markets.
ITB Asia Launches ‘ITB Asia Select’ to Expand Regional Engagement Across Asia
Messe Berlin Asia Pacific launches ITB Asia Select Indonesia in Jakarta on 23-24 June 2027, a B2B travel trade show developed with ASITA to connect Indonesian buyers with international exhibitors.
Casa Cook El Gouna Enters its Next Chapter with the Unveiling of New Signature Suites and Reimagined Guest Spaces
This autumn, Casa Cook El Gouna enters its next era as it unveils brand new signature suites and reimagined guest spaces. Set between the shores of the Red Sea and dunes of the desert, the design-led adults-only hotel is unveiling the first phase of an extensive refurbishment that will elevate the Casa Cook lifestyle through enhanced accommodation, refreshed spaces and curated guest experiences that are embodied by the brand’s approach to laid-back luxury.
From Green Technology to Greener Hotels: What Makes It Work?
SHTM research using 36 interviews and a 350+ manager survey finds green governance and staff training are the critical links between environmental technology adoption and measurable hotel sustainability outcomes.
Stop reactive pricing: How independent hotels catch high-demand dates early
A practical weekly routine for independent hoteliers to spot high-demand dates early using booking pace, local events, and competitor rates, avoiding the reactive pricing trap.
By Femke Nollet, Content Specialist, Lighthouse
IHCL Opens Vivanta Indore, Amaltas
Indian Hotels Company (IHCL), India’s largest hospitality company, today announced the opening of Vivanta Indore, Amaltas in Madhya Pradesh.
AI Gives Customers Information; Great CX Gives Them Confidence
As AI tools give customers more pre-purchase information, hospitality and service professionals must shift focus from providing facts to building confidence and reducing buyer anxiety.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Making Time for People in Luxury Hospitality
Rosewood Villa Magna MD Friedrich von Schönburg shares how AI, messaging, and local culture can free staff to focus on the human connections that define luxury service.
Florencia Cueto Pedrotti, Director, Global Engagement & Sales Enablement, Shiji
Leonardo Hotels bolsters its presence in Germany
Leonardo Hotels Central Europe adds two acquired properties in Regensburg and Kiel and relaunches a renovated Magdeburg hotel, expanding its German portfolio to three new or upgraded locations.
How Will Group Budgets, Personalized Wellness & ‘Recovery-Maxxing’ Shape 2027 Guest Experiences?
Booking.com's 11th Annual Travel Predictions, drawn from 28,000+ travelers, identify group budget friction, personalized wellness, recovery-focused stays, and local cultural experiences as key drivers shaping 2027 guest expectations.