No poetry, no toxicity: Federico González, CEO of Radisson Hotel Group, on leading company turnarounds that work
Radisson Hotel Group CEO Federico González discusses how cultural intelligence and understanding ownership structures shaped his approach to turning around companies.
When the Hotel’s AI Acts, Who Is Accountable? Building a Hospitality Agent Governance Architecture
A proposed seven-component governance architecture for agentic AI in hotels addresses accountability across fragmented ownership structures, mapped to emerging frameworks from Singapore and China.
Latest
Sofitel Legend and UNESCO join forces to act for the preservation and transmission of cultural heritage through travel
Sofitel Legend and UNESCO have formalized a global partnership centered on four pillars: supporting local artisans, training hotel staff in heritage, hosting cultural events, and enabling guest donations via ALL Accor Charity.
Introducing Dwarika’s Sanctuary – Nepal’s First Luxury Wellbeing Retreat
With vast views of the Himalayas, just one hour from Kathmandu airport, Dwarika’s Sanctuary offers an introduction to Himalayan wellbeing rooted in a profound sense of place.
HVS Europe Hotel Transactions Bulletin - Week Ending 23 October 2026
HVS weekly European hotel transactions bulletin covering six deals including Pandox portfolio sales in Denmark and Sweden, Novotel London Paddington, two German hotels, Mallorca, and Vienna.
Recent Appointments
View allEmily Nunn has been appointed as Hotel Manager at INNSiDE by Meliá Liverpool
Stephan Karl has been appointed as Cluster General Manager at Alila Seminyak
HVS Asia Pacific Hospitality Newsletter - Week Ending 23 October 2026
Five deals across Hong Kong, Seoul, Singapore, Vietnam and Australia highlight active APAC hospitality investment, from a HKD2.7B dual-hotel acquisition to a AUD180M Queensland mixed-use approval.
The Social Hub submits bold plans for £200 million Edinburgh destination
The Social Hub has submitted plans to reimagine a long‑derelict site in Edinburgh as a £200 million hospitality and community powerhouse, unlocking new housing and bringing its distinctive, high‑energy hybrid model to Scotland’s capital.
From Long Lines to Warm Welcomes: How Mangia's Modernized the Guest Journey With Canary
Mangia's 16-property Italian group cut check-in time by 10 minutes per guest and unlocked net-new revenue by deploying Canary's mobile check-in, AI messaging, and dynamic upsell tools.
Delano London To Open Early 2027
Overlooking Kensington Gardens and Hyde Park, among the grand Victorian buildings and embassies of one of London’s most distinguished neighbourhoods, Delano London marks a new chapter for the celebrated hotel brand, opening early 2027.
Langham Hospitality Group Celebrates Dr. Lo Ka Shui’s HICAP Lifetime Achievement Award
Langham Hospitality Group's Executive Chairman Dr. Lo Ka Shui received the HICAP Lifetime Achievement Award at the 36th Hotel Investment Conference Asia Pacific in Singapore, recognizing over four decades of leadership.
Supplier News
View allCanary Technologies Recognized as a 2026 Inc. Power Partner Awards Winner
Canary Technologies, serving 20,000+ hotels in 125+ countries, was named a 2026 Inc. Power Partner Awards winner based partly on customer references.
Shiji Announces the Official Global Launch of Meridian Experiences
Shiji's Meridian Experiences platform unifies spa, golf, wellness, and activity management with guest profiles and itineraries across the Shiji ecosystem, targeting resorts running disconnected systems.
A Key to the Story: Bringing Local Heritage into the Guest Experience Through Wooden Hotel Key Cards
Hotels can use engraved wooden key cards inspired by local myths, landmarks, and heritage to create a tangible, story-driven touchpoint across the pre-stay, in-stay, and post-stay experience.
SuitePad Phone Dock Combines a 911-Ready Hotel Phone and Guest Tablet in One Nightstand Unit
SuitePad's new Phone Dock integrates a 911-compliant hotel handset with its guest tablet into a single nightstand unit, shipping now to select hotels with full rollout from January 2027.
Canary Technologies Wins AI & Digital Innovation Impact Award at TIS 2026
Canary Technologies won the AI Digital Innovation Impact Award at TIS 2026 in Seville, with its own research citing 82% of hoteliers planning to increase AI usage in the next 12 months.
What independent hotels should evaluate before replacing a PMS
Using APA Hotel Woodbridge's PMS and POS replacement as a case study, the article outlines five operational questions independent hotels should answer before committing to a new system.
Unfold 2027 is now a two-day event: everything you need to know
Mews' Unfold conference expands to two days in Amsterdam on May 11-12, 2027, splitting into a customer product day and an open industry day.
HotelKey Announces Strategic Leadership Updates to Expand Global Footprint and Drive Operational Excellence
HotelKey appoints four senior leaders including a CFO, VP APAC, VP EMEA, and Head of Marketing to support international growth across Asia-Pacific and EMEA markets.
The Mark Hotel to Open The Mark Wellness & Longevity Spa by Augustinus Bader
This November, The Mark Hotel and Augustinus Bader will unveil The Mark Wellness & Longevity Spa by Augustinus Bader. The new wellness destination will be The Mark Hotel’s first spa and Augustinus Bader’s first dedicated hotel spa in the United States, bringing together Augustinus Bader’s signature skincare treatments and science-led longevity experiences with The Mark Hotel’s renowned standard of luxury and hospitality.
Radisson CEO Federico González on Turnarounds That Work, Prism Acquires Fletcher Hotels, Booking.com's AI Answers Guest Questions Before the Hotel Can
Monday brought the Boardroom Reboot with Radisson CEO Federico González on leading turnarounds; Henri Roelings on Prism's Sunday PropTech acquiring Fletcher Hotels, the Netherlands' largest chain with 170 properties; and Markus Busch on Booking.com's AI answering pre-booking guest questions. Lodging Econometrics' U.S. pipeline, Canada's 14% September RevPAR, and four property announcements rounded out the session.
AI Orchestration Framework for Hospitality: Practical Guide by AIHA
AIHA released a free practical framework covering architecture, procurement questions, and self-assessment tools to help hotel teams coordinate multiple AI agents across hotel systems.
Prism Expands European Hotel Ambitions with Acquisition of Dutch Fletcher Hotels
Prism's investment arm Sunday PropTech is acquiring Fletcher Hotels, the Netherlands' largest chain with 170 properties, weeks after investing in Sircle Collection and ahead of a $700M+ Indian IPO.
Hotel Conceptualization and the Nuances of Wellness and Longevity
The article distinguishes wellness from longevity hospitality, arguing hotels must choose a clear positioning between emotionally driven wellbeing and science-based health optimization to avoid commoditization.
When Hospitality Becomes Infrastructure
The article argues that hotels in large-scale developments now function as destination infrastructure, shaping early perceptions, activating public life, and supporting residential and retail value beyond traditional hotel metrics.
HA Hoteles: Building the smart hotel around smarter operations
HA Hoteles replaced a fragmented multi-vendor tech stack with Cloudbeds, saving roughly €200 per property per month and cutting daily guest communication workload by two hours at its 36-room Madrid property.
Tokenomics in Hospitality
Pertlink's explainer introduces Token Cost Per Booking (TCPB) and Token Cost Per Guest (TCPG) as budget metrics, warning that AI costs accrue from the first search query, not just active guest interactions.
Dreamscape Hospitality Assumes Management of Legacy Hotel in Green Bay, Plans Marriott Soft Brand Transition
Dreamscape Hospitality takes over management of the all-suite Legacy Hotel in Green Bay, Wisconsin, with plans to convert the property to a Marriott soft brand.
Privacy Panic, Creep Glasses, and Hospitality’s Head Start
An opinion piece arguing hospitality is well-positioned to adopt AI wearable recognition technology, given the industry's long history of consensual data exchange through loyalty programs.