Opinion Articles

Five Ways to Eliminate Customer Service Friction

By Shep Hyken

Chatbots To The Rescue: Boring Forms Beware

By Andrew Sanders

Key Strategies to Help Hotels Boost F&B Profit

By Adam Hoydysh

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Community Action Month (I)

The Rise Of The 'Work Family': New Survey Says 60% Of People Would Sacrifice A Raise To Work With Colleagues They Like

Press Release19 June

Report: States, Localities Lose Money On Sweetheart Short-Term Rental Tax Deals

Press Release19 June

Hampton by Hilton and Iconic Television Personality Alfonso Ribeiro Launch First-Ever ‘Real Travel Road Trip Hotline,’ Offering Interstate Advice for Summer Travelers

Press Release19 June

Moon-walking Mini-breaks, 3D-printed Room Service and Hyper-personalised Spaces: Welcome to the Hotel of 2119

Press Release19 June

Hyatt Announces Plans For First Alila Branded Resort In Europe

Press Release19 June
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Appointments
Vikram Mujumdar appointed General Manager at The Westin Desaru Coast Resort
19 June
Nicole Mozeliak appointed Chief Operating Officer at Domio, Inc.
19 June
Javaid Ahmed promoted Head Executive Chef at Royal Central Hotel The Palm, Canal Central Hotel Business Bay and Central Beach Hotel The Palm
19 June
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Pulper - The Worlds Most Eco-Friendly Key Card

Supplier News
Vertical Booking USA Launches a New Mobile CRS App & Releases a New Update to CRO
19 June
Hotel Staff Overcome Language Barriers and Enforce Incidental Policies Using Connect Staff by Monscierge
19 June
Cendyn announces strategic follow on equity investment from Accel-KKR
19 June
SnapShot releases V1 point-of-sales (POS) analytics to enhance its analytics solutions
19 June
Hotels
Rivers Casino Pittsburgh Plans Summer Groundbreaking of $60 Million North Shore Hotel
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Rivers Casino Pittsburgh Plans Summer Groundbreaking of $60 Million North Shore Hotel

Hotel Announcements

Country Inn & Suites By Radisson Opens In Byram, Mississippi Following An Extensive Renovation

Renovation54 Rooms

White Lodging Announces First Moxy Hotel in Texas

PipelineLate 2020162 Rooms

Olive Real Estate Group And Hotel Equities Break Ground On New Marriott® Dual-branded Hotel In Colorado Springs

Groundbreaking259 Rooms

Extended Stay America Celebrates Topping-Off of New Hotel in Gibsonton – Riverview, Florida

PipelineFall 2019124 Rooms

LNW Hospitality and New Castle Hotels & Resorts Break Ground on Oceanfront Marriott Dual Brand on Jekyll Island, GA

Groundbreaking209 Rooms
Upcoming Events
June 10-20, 2019

Cornell General Managers Program (GMP)

Cornell University, Ithaca, New York, United States
June 17-20, 2019

HITEC Minneapolis

Minneapolis Convention Center, Minneapolis, Minnesota, United States
June 17-19, 2019

HFTP 2019 Club and Hotel Controllers Conference

Minneapolis Convention Center, Minneapolis, Minnesota, United States
June 18-19, 2019

Revenue Optimization Conference (ROC)

Minneapolis Convention Center, Minneapolis, Minnesota, United States
June 18-20, 2019

Proud Experiences New York 2019

1 Hotel Brooklyn Bridge, New York, New York, United States
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CWT Research Reveals Business Travel Stimulates Creativity and Productivity, Especially Among Millennials

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