How Generative AI Commerce Will Upend the Hotel Booking Game?
Opinion

How Generative AI Commerce Will Upend the Hotel Booking Game?

The travel industry is standing at the edge of another seismic shift. Just as online travel agencies (OTAs) revolutionized hotel distribution two decades ago, a new player is emerging; not a company, but an algorithm. With ChatGPT now capable of com...

Cindy Heo
Cindy Heo
Associate Professor of revenue management at EHL Hospitality Business School
EHL
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Cindy Heo
by Cindy Heo
4 December 2025EHLInformation Technology
How Generative AI Commerce Will Upend the Hotel Booking Game?
Scaling Hospitality Through Automation with Alexander Limpert, Co-Founder & CEO of GuestReady and RentalReady
Podcast

Scaling Hospitality Through Automation with Alexander Limpert, Co-Founder & CEO of GuestReady and RentalReady

In this episode of Pillow Talk Sessions, Alexander Limpert, Co-Founder and CEO of GuestReady and RentalReady, joins hosts Jessica Gillingham and Kristian Lupinski to explore how technology, trust, and human connection intersect in the evolution of s...

Abode Worldwide
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Scaling Hospitality Through Automation with Alexander Limpert, Co-Founder & CEO of GuestReady and RentalReady
by Kristian Lupinski and Jessica Gillingham
4 December 2025Abode WorldwideInformation Technology
Scaling Hospitality Through Automation with Alexander Limpert, Co-Founder & CEO of GuestReady and RentalReady
The Enemy Within: Why We Ignore the AI in Hospitality Operations
Opinion

The Enemy Within: Why We Ignore the AI in Hospitality Operations

The hospitality industry has a dangerous habit of gazing out the window while the house is leaking heat—and money. We are collectively obsessed with external wars: the battle for the customer interface, the fight for direct bookings, and now, the pa...

Mark Fancourt
Mark Fancourt
Co Founder & Principal Consultant, TRAVHOTECH
TRAVHOTECH
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Mark Fancourt
by Mark Fancourt
4 December 2025TRAVHOTECHInformation Technology
The Enemy Within: Why We Ignore the AI in Hospitality Operations
BTO 2025, Florence: Zero Click, Zero Friction. A New Grammar for Hospitality.
Press Release

BTO 2025, Florence: Zero Click, Zero Friction. A New Grammar for Hospitality.

At BTO 2025 in Florence, the air had that familiar charge that makes this event unlike anything else in Italy. BTO has spent more than fifteen years turning digital tourism into a living organism, a place where ideas collide, where people learn by e...

Elegia
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BTO 2025, Florence: Zero Click, Zero Friction. A New Grammar for Hospitality. 1 December 2025ElegiaInformation Technology
BTO 2025, Florence: Zero Click, Zero Friction. A New Grammar for Hospitality.
Why your team still holds the key to guest satisfaction
Opinion

Why your team still holds the key to guest satisfaction

AI is transforming industries, and hospitality is no exception. From revenue optimization to real-time guest messaging, the applications are endless. And while the buzzword of the year is undeniably “AI,” the data tells a different story: human touc...

Jessica Kurtz
Jessica Kurtz
Global Product Ambassador at Reviewpro Reputation
Shiji
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Jessica Kurtz
by Jessica Kurtz
1 December 2025ShijiInformation Technology
Why your team still holds the key to guest satisfaction
Expedia Guess The Guest: A Conversation on Hospitality, Dead Internet Theory, Artificial Intelligence, and Human Stupidity
Opinion

Expedia Guess The Guest: A Conversation on Hospitality, Dead Internet Theory, Artificial Intelligence, and Human Stupidity

Earlier this week, I found myself at Expedia Group’s Roman offices, seated across from Elisa Ragno for Guess the Guest. The plan, at least on paper, was simple: talk about AI and hospitality. What happened instead was closer to a dérive, a drift acr...

Simone Puorto
Simone Puorto
Head of Emerging Trends and Strategic Innovation, Hospitality Net
Hospitality Net
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Simone Puorto
by Simone Puorto
1 December 2025Hospitality NetInformation Technology
Expedia Guess The Guest: A Conversation on Hospitality, Dead Internet Theory, Artificial Intelligence, and Human Stupidity
Opinion

The Irreversible Shift: Why Your Distribution Model Must Be AI-Native by 2030

The advent of Agentic AI is not just another technology trend; it is a seismic event forcing an API-first distribution mandate in the travel and hospitality industry. Based on decades of experience in the vendor and operator ecosystem, I believe the...

Mark Fancourt
Mark Fancourt
Co Founder & Principal Consultant, TRAVHOTECH
TRAVHOTECH
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Mark Fancourt
by Mark Fancourt
27 November 2025TRAVHOTECHInformation Technology
TRAVHOTECH
Supplier News

Reclaiming the Core: Why Modern Property Management Systems Define the Next Era of Hotel Intelligence

The past three years have reshaped the role and expectations of modern property management systems in ways few could have predicted. When the 2022 IDC MarketScape PMS report was released, the industry was still navigating cloud migration, shifting g...

Shiji Group
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Reclaiming the Core: Why Modern Property Management Systems Define the Next Era of Hotel Intelligence26 November 2025ShijiInformation Technology
Reclaiming the Core: Why Modern Property Management Systems Define the Next Era of Hotel Intelligence
Opinion

Decentralization Is a Myth — But We Can Still Take Back Control

We’ve heard this promise before. The Internet was supposed to decentralize travel. Then came social media, metasearch, and the so-called “sharing economy.” Each new wave arrived with the same story: this time, hotels will finally connect directly wi...

Ira Vouk
Ira Vouk
Hospitality Technology and Revenue Management consultant
Ira Vouk Hospitality 2.0 Consulting
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Ira Vouk
by Ira Vouk
25 November 2025Ira Vouk Hospitality 2.0 ConsultingInformation Technology
Ira Vouk Hospitality 2.0 Consulting