Chatbots, Robotics & AI

AI Users Need Agency, Not Agentic

For the past few years, the conversation around artificial intelligence in hospitality has been dominated by a single question: Will AI replace the people who run our hotels, inns, and operations? It is an understandable concern. The industry is gra...

Chris McPherson

Chris McPherson

Co-Founder and CTO

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Property Technology

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Revenue Management

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Chatbots, Robotics & AI

TakeUp

Hotel Operator Launches AI Toolkit Broadening Information Access for Guests and Staff

Hotel Operator Launches AI Toolkit Broadening Information Access for Guests and Staff

Langham Hospitality Group (LHG) has launched a trio of artificial intelligence (AI) agents to address changes in how people source information. The new toolkit, which complements the Group’s existing channels, gives guests the flexibility to make en...

Langham Hospitality Group (LHG)

Langham Hospitality Group (LHG)

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Chatbots, Robotics & AI

Hotel Operator Launches AI Toolkit Broadening Information Access for Guests and Staff

AI is coming for the PMS, but not the way you think

AI is coming for the PMS, but not the way you think

There’s an explosion of talk about AI in hotels, but very little actual application. Or is there? AI has been coming to hotels for a while, but not in the flashy, headline-grabbing way many expect. There won’t be a moment when a chatbot takes over t...

Martin Soler

Partner at Soler & Associates

Soler & Associates

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Property Technology

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Chatbots, Robotics & AI

AI is coming for the PMS, but not the way you think

The Irreversible Shift: Why Your Distribution Model Must Be AI-Native by 2030

The advent of Agentic AI is not just another technology trend; it is a seismic event forcing an API-first distribution mandate in the travel and hospitality industry. Based on decades of experience in the vendor and operator ecosystem, I believe the...

Mark Fancourt

Co Founder & Principal Consultant, TRAVHOTECH

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Information Technology

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Chatbots, Robotics & AI

TRAVHOTECH

Enabling AI-driven impact for hotels: A three-pronged approach

Enabling AI-driven impact for hotels: A three-pronged approach

AI adoption is happening in hotels, and hoteliers are confident about the future role for AI in hospitality. While there are barriers and challenges as businesses come to understand AI adoption, there are positive ways AI is being applied. Here are ...

Quentin Lederer

Quentin Lederer

Vice President of eCommerce at Cendyn

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Chatbots, Robotics & AI

Enabling AI-driven impact for hotels: A three-pronged approach

Decentralization Is a Myth — But We Can Still Take Back Control

We’ve heard this promise before. The Internet was supposed to decentralize travel. Then came social media, metasearch, and the so-called “sharing economy.” Each new wave arrived with the same story: this time, hotels will finally connect directly wi...

Ira Vouk

Hospitality Technology and Revenue Management consultant

Ira Vouk Hospitality 2.0 Consulting

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Information Technology

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Chatbots, Robotics & AI

Ira Vouk Hospitality 2.0 Consulting

How Leading Hotel Groups Turned Automation into Measurable Results

How Leading Hotel Groups Turned Automation into Measurable Results

Hotel groups worldwide are increasingly turning to a new performance lever: workflow automation. Not as a future bet, but as a proven driver of efficiency, accuracy, and financial impact. More exactly, we are talking about hyperautomation, which is ...

Linda Girrbach

Co-Founder & Head of Hospitality Consulting, RobosizeMe

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Travel Technology

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Lodging Industry

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Chatbots, Robotics & AI

How Leading Hotel Groups Turned Automation into Measurable Results

Agentic AI for Hotels: Mews outlines the future of intelligent hospitality

Mews, the leading operating system for hospitality and shared spaces, has launched a new report exploring how intelligent agents will reshape hotel operations. Hospitality is entering a new stage of digital maturity, driven by agentic AI. According ...

Mews Systems Ltd

Mews Systems Ltd

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Chatbots, Robotics & AI

Agentic AI for Hotels: Mews outlines the future of intelligent hospitality

Catching Up with The Hotel Folk: Guests, Growth, and Insights

Catching Up with The Hotel Folk: Guests, Growth, and Insights

It’s hard to believe it’s been four years since we interviewed David Scott, Chief Executive at The Hotel Folk for a case study on how the group use GuestRevu. Back in 2021, the world was just beginning to emerge from the worst of COVID. Travel was s...

GuestRevu

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Property Technology

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Chatbots, Robotics & AI

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Guest Experience

Catching Up with The Hotel Folk: Guests, Growth, and Insights

The Friction Guests Never Tell You About but Always Punish Your Hotel

Guests used to tell us when something went wrong. They complained at the desk. They called from the room. They filled out comment cards with neat handwriting and detailed grievances. Even if the stay was less than perfect, they gave the hotel a fair...

Are Morch

Digital Transformation Coach for Hotels

Are Morch, Digital Transformation Coach

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Property Technology

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Chatbots, Robotics & AI

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Guest Experience

Are Morch, Digital Transformation Coach