Opinion

Holiday Shopping 2025: More Spending, More Stress, More AI

Holiday shoppers are preparing to spend more this season, but there’s a catch. Accenture’s 19th Annual Holiday Shopping Survey reveals that much of this increased spending reflects higher prices, not higher confidence. The result is a stressed-out s...

Henri Roelings
Henri Roelings
Founder, Hospitality Net
Hospitality Net
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Consumer Trends
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Chatbots, Robotics & AI
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Henri Roelings
by Henri Roelings
12 December 2025Hospitality NetChatbots, Robotics & AI
Hospitality Net
The Blueprint for Human-Centric Al in Hospitality: A Strategic Guide to Harnessing High-Tech to Amplify High-Touch
Press Release

The Blueprint for Human-Centric Al in Hospitality: A Strategic Guide to Harnessing High-Tech to Amplify High-Touch

Artificial intelligence is rapidly finding its way into every corner of hotel operations, but the real question for leaders is no longer if to use AI, it is how to use it without eroding the human spirit of hospitality. This visual blueprint lays ou...

Pertlink Limited
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Information Technology
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Chatbots, Robotics & AI
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The Blueprint for Human-Centric Al in Hospitality: A Strategic Guide to Harnessing High-Tech to Amplify High-Touch12 December 2025Pertlink LimitedChatbots, Robotics & AI
The Blueprint for Human-Centric Al in Hospitality: A Strategic Guide to Harnessing High-Tech to Amplify High-Touch
Press Release

HSMAI Europe Announces Strategic Partnership with TrustYou for 2026–2027

HSMAI Europe is pleased to announce a two-year strategic partnership with TrustYou, the leading hospitality AI platform specialising in guest intelligence, reputation management, and data-driven customer experience optimisation. Under the agreement,...

Hospitality Sales & Marketing Association International (HSMAI)
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Sales & Marketing
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Reputation Management
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Chatbots, Robotics & AI
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HSMAI Europe Announces Strategic Partnership with TrustYou for 2026–202711 December 2025HSMAIChatbots, Robotics & AI
HSMAI Europe Announces Strategic Partnership with TrustYou for 2026–2027
The Housekeeping AIT Toolkit: a Unified Guide for Solving Staffing Challenges, Controlling Costs, Optimising Operations & Protecting the Guest Experience
Press Release

The Housekeeping AIT Toolkit: a Unified Guide for Solving Staffing Challenges, Controlling Costs, Optimising Operations & Protecting the Guest Experience

Housekeeping is undergoing its biggest transformation in decades — and it isn’t automation replacing people, but AIT (Artificial Intelligence Tools) empowering them.

Pertlink Limited
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Chatbots, Robotics & AI
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Housekeeping
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The Housekeeping AIT Toolkit: a Unified Guide for Solving Staffing Challenges, Controlling Costs, Optimising Operations & Protecting the Guest Experience11 December 2025Pertlink LimitedChatbots, Robotics & AI
The Housekeeping AIT Toolkit: a Unified Guide for Solving Staffing Challenges, Controlling Costs, Optimising Operations & Protecting the Guest Experience
Case Study

Paradise Resort achieve 12% more direct bookings & 82% WhatsApp engagement with HiJiffy’s AI messaging

Paradise Resort Gold Coast needed a smarter way to manage guest communication and boost direct bookings while maintaining its signature personalised service. With guests engaging across multiple channels – social media, WhatsApp, web chat, SMS, and ...

HiJiffy, S.A
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Revenue Management
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Digital Marketing
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Chatbots, Robotics & AI
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Guest Experience
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Paradise Resort achieve 12% more direct bookings & 82% WhatsApp engagement with HiJiffy’s AI messaging11 December 2025HiJiffy, S.AChatbots, Robotics & AI
Paradise Resort achieve 12% more direct bookings & 82% WhatsApp engagement with HiJiffy’s AI messaging
Supplier News

Canary and Wyndham Roll Out AI Voice Globally

Canary Technologies, the award-winning leader in hotel guest management technology, has announced a global roll out of AI Voice technology with Wyndham Hotels & Resorts, the world’s largest hotel franchisor. Thousands of Wyndham franchisees around t...

Canary Technologies
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Lodging Industry
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Chatbots, Robotics & AI
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Guest Experience
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Canary and Wyndham Roll Out AI Voice Globally10 December 2025Canary TechnologiesChatbots, Robotics & AI
Canary and Wyndham Roll Out AI Voice Globally
Opinion

The key tech trends expected to refine the guest journey in 2026

As we look toward 2026, the hospitality landscape is shifting from a period of digital adoption to one of digital refinement. The last few years were about acquiring tools; the next twelve months will be about making them speak to each other.

Gemma Hynes
Gemma Hynes
Client Services Director, Net Affinity
Net Affinity
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Chatbots, Robotics & AI
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Guest Experience
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Gemma Hynes
by Gemma Hynes
10 December 2025Net AffinityChatbots, Robotics & AI
Net Affinity
Supplier News

Destination AI Announces Third Annual Hospitality Summit, Expanding in Response to Industry Demand

Destination AI (DAI) is thrilled to announce that its third annual hospitality summit will take place September 29–30, 2026, in Washington, D.C. Following two years of rapid growth and industry-wide enthusiasm, the conference is expanding to a 1.5-d...

Destination AI Forum
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Property Technology
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Events & Conferences
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Chatbots, Robotics & AI
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Destination AI Announces Third Annual Hospitality Summit, Expanding in Response to Industry Demand10 December 2025Destination AI ForumChatbots, Robotics & AI
Destination AI Announces Third Annual Hospitality Summit, Expanding in Response to Industry Demand
Opinion

AI’s Ridiculous Response to a Ridiculous Question

As I write this article, I’m at the CX Malaysia conference, where I was the opening speaker, watching Dr. Shreekant Vijaykar of COPC Inc., one of the other speakers, talk about AI and how you can’t always trust its responses.

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Chatbots, Robotics & AI
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Shep Hyken
by Shep Hyken
10 December 2025Shepard Presentations, LLC.Chatbots, Robotics & AI
Shepard Presentations, LLC.
Boutique & Luxury Lodging Association (BLLA) Partners With AI Crash Course to Advance AI Literacy Across Independent Hospitality
Press Release

Boutique & Luxury Lodging Association (BLLA) Partners With AI Crash Course to Advance AI Literacy Across Independent Hospitality

The Boutique & Luxury Lodging Association (BLLA), the premier global community for independent boutique and luxury hotels, today announced a strategic partnership with AICrashcourse.info, an AI education platform founded by Rohit Khanna, designed to...

Boutique Lifestyle Leaders Association (BLLA)
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Boutique & Lifestyle
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Partnerships, Mergers & Acquisitions
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Chatbots, Robotics & AI
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Luxury Travel
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Boutique & Luxury Lodging Association (BLLA) Partners With AI Crash Course to Advance AI Literacy Across Independent Hospitality10 December 2025BLLAChatbots, Robotics & AI
Boutique & Luxury Lodging Association (BLLA) Partners With AI Crash Course to Advance AI Literacy Across Independent Hospitality