Author

Henri Roelings

Founder & CEO at Hospitality Net

Henri Roelings is Founder & CEO at Netherlands-based Hospitality Net. Recognized as a thought leader in global hospitality, Henri is a frequent guest speaker at industry events and conferences. Under Henri’s leadership, Hospitality Net has pioneered online B2B publishing in the hospitality industry since 1994, launching brands such as Hospitality Net, WIWIH, PineappleSearch and the HOTEL Yearbook. Henri is an advisory board member of the International Hotel & Restaurant Association (IH&RA), member of HFTP’s HITEC advisory board in Europe and USA and received HSMAI’s "Top 25 Most Extraordinary Minds in Sales and Marketing" honor back in 2014. Henri graduated from Ecole Hoteliere de Lausanne in 1987.

Delivering Hi-Touch Hospitality In A Touchless Guest Journey

When it comes to guest-facing technology, the rise of platforms that offered guests a contactless experience began long before the COVID-19 pandemic. However, the last 6 months has acted as a catalyst to the industry-wide implementation of these platforms, and the intelligent use of technology to offer personalization in a hands-free environment will become paramount.

10 leading PMS providers share their views and thoughts on how PMS will change in the post-COVID era

Over the last five months, the social and economic implications of the coronavirus pandemic have been far-reaching, and, in many respects, the hospitality industry bore the brunt of the impact. Facing extensive travel restrictions and widespread uncertainty surrounding the safety of travel, hoteliers had to quickly pivot their offering to adapt to 'the new normal.

Loyalty is Dead, Long Live Loyalty | Henri Roelings, Michael Levie, Marc Dardenne | YHS Virtual 2020

Over the past decade, consumers and corporations have deviated from the traditional sense of loyalty. It is more than a program; it’s a business game, and it is changing. This panel recognizes that loyalty has become more associated with a customer’s whole journey, their experience, and being part of a community.

Video26 March

What is your take on the coronavirus and its impact on our industry?

We have experienced a variety of natural disasters and multiple contagions in the past and each time we rebound to previous levels of social and business behaviors — the question is though — how long will it take for a complete recovery?At the time of writing, it appears as though the rate of growth of this virus has slowed down for the first time in China, where it is believed the virus originated.