Citybox CEO Eivind Hjulstad outlines how a 10-property Nordic budget chain uses Scandinavian design, reception-free operations, and lean cost structures to undercut midscale rivals, with a pipeline set to double revenue in 2-3 years.
Revinate's Hotel Moment podcast features Triptease co-founder Charlie Osmond on why clean, connected guest data is the foundation for effective AI in hotel marketing and direct bookings.
Revenue consultant Jon Siberry argues that flash sales on platforms like Secret Escapes and Travelzoo can generate bookings that wouldn't otherwise exist, but warns that channel cost, audience fit, and rate integrity are critical considerations.
Sloan Dean, former Remington Hospitality CEO, explains how AI Hospitality Group is rebuilding hotel management using an AI-native stack, outcomes-based profit-share fees, and a roadmap to 75+ AI agents targeting 500bps GOP margin improvement.
Revenue consultant Jon Siberry of Z Hotels and Sarova Hotels outlines when flash sales help fill distressed inventory versus when they cannibalize direct bookings and erode ADR.
Sloan Dean, formerly of Remington, explains why he left to co-found AIHG, the self-described first AI-native hotel operating company, arguing AI must be built into operations, not added on top.
Revinate's 2026 Secret Shopped Call Report, based on 308 mystery calls to luxury and upscale properties, reveals where AI can handle routine queries and where human agents remain critical for high-value reservations.
Amadeus SVP Javier Campo argues that attribute-based selling can close hotels' ancillary revenue gap versus airlines, but only if PMS, CRS, CRM, and operations are tightly coordinated to fulfill the digital promise.
Charles McDiarmid shares 30 years of lessons from building the Wickaninnish Inn in Tofino, BC, covering Relais & Châteaux membership, storm watching as a destination concept, and leading sustainability across 580 hotels and restaurants.
SuperCity Aparthotels MD Philip Houghton discusses the brand's move to Oracle Opera Cloud PMS to support UK expansion, alongside Oracle's David Hayward on digital transformation for independent hotels.
The Broadmoor's reservations manager explains how proactive follow-up calls to guests who didn't book generated nearly $1M in direct revenue over three months.
Soneva CEO Neil Gallagher outlines the "Bare Luxury" repositioning following KSL Capital's 2025 majority stake acquisition, covering service philosophy, expansion into Africa and ski markets, and a shift from SOPs to emotional intelligence.
CoStar's Jan Freitag and STR's Isaac Collazo break down why the 2026 RevPAR forecast jumped from 0.5% to 4.4%, the World Cup's ADR impact, and how to budget for a tough 2027 comp set.
Champneys Eastwell Manor GM James McComas shares candid insights on managing a Grade II listed estate in Kent, from sourcing traditional craftsmen to staffing a specialist spa and scaling for large events.
Revinate webinar featuring Suncadia Resort's Director of Reservations on how reservation teams can improve call handling to capture guest data, build rapport, and convert phone inquiries into direct bookings.
Awasi CEO Nicolas Peluffo outlines the brand's one-villa-one-guide-one-vehicle philosophy across five South American lodges, arguing the continent remains the most underdeveloped frontier in luxury travel.
Airbnb's hotel team leaders Andrea D'Amico and Lou Zameryka, both ex-Booking.com, discuss how Airbnb is expanding into hotels and what that means for the distribution landscape.
Ira Vouk of AIHA and Cendyn's Luke Markesky discuss responsible AI adoption in hospitality, covering standards, data privacy, risk management, and industry accountability.
Canary Technologies co-founder Harman Singh Narula discusses building a guest-centric hotel tech stack, the company's origin story, and AI's impact on hotel roles and operations.
A London roundtable podcast featuring Jo Morgan of Meliora Consultancy covers British guest expectations, the staycation boom, and balancing operational growth with team wellbeing.