Hotel Truths: From AI Concierges to Five-Star Myths
Hospitality experts discuss common development pitfalls, AI's impact on service, the declining relevance of star ratings, and how luxury definitions are evolving.
Hospitality experts discuss common development pitfalls, AI's impact on service, the declining relevance of star ratings, and how luxury definitions are evolving.
Reto Gurtner explains how Laax became a global lifestyle destination by building authentic freestyle culture instead of generic resort marketing.
Kana Hotel Group's CEO discusses the strategy behind their $80 million dual-brand Embassy Suites and Tempo by Hilton development in Tennessee.
Features interviews with former Sonesta CDO Brian Quinn on declining hotel margins and Mews founder Richard Valtr on AI's impact on hospitality operations.
In this podcast episode of Pillow Talk Sessions, Philip Grace, Chief Development Officer at Bob W, joins hosts Kristian Lupinski and Jessica Gillingham to share how Bob W is reimagining the future of living across Europe. With more than three decades in real estate and a track record of driving co-working innovations, Philip brings a unique perspective on where hospitality and residential living are heading.
We’re kicking off Season 6 in the vibrant streets of London, where Jonathan Worsley, Chairman & CEO of The Bench, met with Fritz to explore the past, the present and the future of hospitality and its exciting global development. With FHS World in Dubai just around the corner, Jonathan shared his insights on the Middle East’s remarkable transformation over the past two decades and highlighted various success factors for the sector, including the vital role of women. Guess what: Nothing works without…? Women, correct! 😉
The pandemic was difficult for hotels, with lockdowns and health concerns keeping people from traveling too far from home. When and whether they’d recover was questionable.
Here’s a taster of the latest episode with Lucia Montenegro. After graduating from EHL in 2015, Lucia began a career in investment and asset management in the hospitality real estate sector, before later doing an MBA at INSEAD in Fontainebleau. She is currently Head of Asset Management Germany & Austria for hotel investor and operator AccorInvest.
Here’s a taster of the third episode with Estelle Murer, who graduated from EHL in 2016 before undertaking a Master’s in Real Estate Finance and Investment at the University of the West of England (UWE) in Bristol, United Kingdom. Since then, she's built a career in real estate investment and asset management. She currently works for Oxford Properties in London, but is on secondment to the company's asset management team in Paris.
What’s the next big thing in hospitality? With a lasting shift in consumer demands & market dynamics, the hotel investment landscape has changed for good. Empowered by the rise of modern technology infrastructures, new hybrid concepts & business models are growing at rapid pace.