Cloudbeds showcases how five operators across the US, Mexico, Malta, Vietnam, and Thailand used its Open API to build custom integrations, automate workflows, and create differentiated guest experiences at scale.
The author argues AI favors independent hotels over chains because value comes from operational clarity and data quality, not budget, shifting competition away from OTA bidding wars.
Terence Ronson argues that falling AI software costs are shifting competitive advantage in hospitality from technology procurement to organizational judgment, and introduces TCPG as a new metric for managing AI consumption costs.
The AI Hospitality Alliance launches as an independent, neutral body to guide responsible AI adoption in hospitality, with five workstreams covering direct booking, technical standards, governance, education, and industry events.
HITEC 2026 drew 6,100+ professionals to San Antonio's Henry B. González Convention Center, featuring 400+ exhibitors across 85,000 sq ft and a strong focus on AI, cybersecurity, and digital guest engagement.
Otherwander Soho, a 566-pod digital hotel on Dean Street, chose Apaleo's open PMS after a 4.5-year tech evaluation, enabling keyless entry, online check-in, and a reception-free operating model.
Karen Stephens and Dylan Cole discuss how Google's Universal Commerce Protocol and AI-powered booking agents are reshaping hotel distribution, and what hoteliers must do to stay competitive.
Revinate's Hotel Moment podcast examines how Google's Universal Commerce Protocol and AI-driven booking agents are reshaping hotel distribution, and what hoteliers must do to stay visible and competitive.
Hospitality operators are legally liable for AI failures on their platforms, as Air Canada's chatbot ruling shows, making adversarial red-teaming a regulatory and operational necessity.
Mews has been named a Leader in the IDC MarketScape for revenue management systems, recognizing its native PMS-RMS-BI integration built on its 2024 acquisition of Atomize.
Grevon launched at HITEC 2026 with Kore, an MCP-based connectivity layer powering AI booking, voice, and staff intelligence tools to drive direct revenue and reduce OTA dependence.
Pricepoint launches a fictional AI-generated micro-drama series where five hotel revenue managers compete on pricing in the same city, using storytelling to illustrate real commercial scenarios.
Shiji's Daylight PMS now embeds task management directly into the housekeeping mobile app's room-level view, letting attendants handle cleaning and guest requests in one screen without switching between systems.
HITEC day three recap covers E20X startup pitches, candid booth conversations with Oracle, HotelKey, Revinate and Shiji, and a closed-door round table with hotel CIOs and senior supplier executives.
Innspire's app-free Guest Flows product covers the full hotel stay via SMS, WhatsApp, and browser, with pilot data showing pre-arrival completion rates rising from 5% to 20%.
Zenzap CEO Guy Weiss argues that hospitality's reliance on WhatsApp for operations creates data loss, privacy, and security risks, and that purpose-built work communication can cut turnover by up to 50%.
Revinate's Ivy is trained on 17 years of hospitality data and 1.1 billion guest profiles, currently powering chat resolution and call scoring, with planned expansion into automated guest communications.
Revinate announced AI-powered call scoring (96% accuracy, 30+ hours saved monthly) and a digital concierge chat tool, both launching for general availability in mid-to-late 2026.
Classic Norway Hotels cut forecast error by ~50% across 22 properties using Demand Calendar's automated BI platform, reducing Excel use by 95% and aligning all departments on a single nightly-updated forecast.
Behavioral shift toward AI-driven question-and-answer is already complete among consumers, leaving businesses across hospitality, accounting, and healthcare racing to replace dashboards with conversational tools.