GuestCentric's AI assistant Melissa shows 56% of engaged hotel website visitors have high booking intent, yet a 2% average conversion rate persists due to unanswered questions and checkout friction.
Choice Hotels becomes an early partner for Google's AI Mode in Search, enabling travelers to find, compare, and book properties conversationally, with Choice Privileges points visibility integrated.
Vietnam's "1+1+34+N" tourism data governance model is held up as a template for the Philippine DOT, arguing that a data ownership framework must precede any AI or chatbot deployment.
Agilysys Golf has surpassed 100 property deployments, with 39 of Golfweek's Top 100 U.S. resort courses now using the platform, including 14 of the Top 20.
The author argues that AI does not inherently undermine authentic hospitality; what matters is the intent behind its use and whether it empowers employees to respond more thoughtfully to individual guests.
A LodgIQ executive argues that over 50% of AI pricing recommendations are overridden industry-wide because hotels skip the trust-building stages needed before full automation, not because the technology fails.
ExplorUS, operating 200+ U.S. park destinations, will replace six lodging technology platforms with Cloudbeds to unify operations across hotels, restaurants, retail, camping, and marinas.
Stayntouch PMS and Namastay's direct booking engine now integrate in real time, enabling independent hotels to offer mobile-first, frictionless checkout while syncing reservations automatically.
HotelKey is scaling its self-check-in kiosk across U.S. properties, with NSR Hotel Group adopting it across 20+ G6 locations, citing 2,000+ annual labor hours saved per property.
Digital guest directories, accessible via QR code without an app, reduce front desk load, enable real-time promotions, and drive ancillary revenue across dining, spa, and local experiences.
Maestro PMS argues that multi-property hotel groups should standardize data, reporting, and controls at the portfolio level while preserving property-level flexibility for workflows and guest experience.
A strategic case for why hotels should prioritize open APIs, data accessibility, and AI-ready PMS flexibility over chasing today's best AI features.
FCS1 IRGS is a browser-based, no-app solution letting hotel guests request services via QR code, routing each request directly to operational teams to reduce missed requests amid staffing pressures.
Inn-Flow names Jon Coley, a 20-year SaaS sales veteran, as SVP and Head of Sales to drive growth of its AI-enabled accounting, labor management, and procurement platform for hotels.
HotelIQ connects Decision Cloud directly to Shiji's Daylight PMS, enabling shared customers to centralize reservation data and eliminate manual exports for commercial planning and performance reporting.
Google's live agentic hotel booking test includes Booking, Expedia, Marriott, Wyndham, and IHG, with Amadeus confirmed as the first GDS infrastructure partner, leaving independents reliant on OTA or GDS pipes.
Lighthouse Direct's five-algorithm AI system scores hotel website visitors across intent, spend, destination flexibility, date flexibility, and length of stay to deliver targeted offers that protect ADR and lift conversions.
Shanghai's 100 AI-powered tourist terminals, built on 84,000+ content entries and 14,000 booking links, are presented as a reference model for destinations like the Philippines to build a unified data layer first, before any interface.
Aura Hoteles, a Galicia-based startup with six properties, built its entire tech stack on Cloudbeds' PMS and Open API, developing custom housekeeping and guest communication apps on top of the platform.
Hospitality advisor Jason Edwards discusses tech implementation pitfalls, change management, hotel tech stack decisions, and what hotels risk losing operationally when they deflag from a brand.