Antonia Teofilova PMP®, ITIL® 4 MP

Antonia Teofilova is Head of Support & Managed Services at Sirma Group Т&H, where she leads the Support Services Team, overseeing onboarding and integration support for hospitality technology providers serving thousands of hotel properties worldwide. Her team supports connections across leading property management systems, helping revenue, distribution and guest-facing applications exchange reliable data.

She brings more than 15 years of experience in IT service management and software development, having worked with companies including i, now part of Amadeus, Siemens, HPE and DXC.

At Sirma, Antonia built a team that recruits former hoteliers and develops them into integration support engineers, combining first-hand knowledge of hotel operations with technical expertise. AI tooling supports this approach by accelerating learning, strengthening investigations and helping engineers resolve issues more effectively.

A certified Project Management Professional and ITIL 4 Managing Professional, she combines structured project delivery with ongoing service improvement, helping customers bring new properties and integrations live and maintain reliable operations as their technology evolves.