Danny Miles has been appointed as Chief Digital & Information Officer at Hyatt Hotels Corporation
yatt Hotels Corporation (NYSE: H) today announced that Danny Miles has joined Hyatt as Chief Digital & Information Officer, leading its newly combined Digital and Technology organization. Miles joins Hyatt’s Senior Leadership Team and reports to Mark Vondrasek, Chief Commercial Officer. His appointment marks a significant step in Hyatt’s continued investment in technology as a driver of innovation, guest engagement and hotel performance.
As Hyatt advances its evolution into a more insights-led, brand-focused and technology-enabled company, Miles will oversee digital product and experiences, engineering, infrastructure, enterprise technology, data, AI and cybersecurity. His leadership will bring these capabilities together to accelerate technology modernization, strengthen hotel operations and develop more personalized experiences across Hyatt’s global portfolio of brands.
Hyatt’s technology investments are already delivering measurable results. Its portfolio of personalization tools has driven over $100 million in incremental booking revenue to Hyatt properties, using data and AI to make the guest experience more personalized. Hyatt has also developed proprietary AI-enabled tools that provide hotel leaders with actionable insights across a hotel’s full operation to drive performance. Miles will build on these capabilities while advancing the core technology platforms that support hotels, commercial operations and guest experiences.
Miles brings more than 25 years of experience leading global technology organizations and developing consumer-facing digital platforms. Most recently, he served as Chief Technology Officer at Under Armour, where he led a multiyear transformation of the company’s technology organization, enterprise architecture and product operating model. His work spanned e-commerce and mobile experiences, omnichannel order management, loyalty platforms and enterprise data capabilities, including the application of AI to demand planning and financial forecasting.
Previously, Miles served as Chief Technology Officer at Dollar Shave Club, overseeing the technology supporting the company’s e-commerce, subscription and membership businesses. Earlier, as Vice President of Direct-to-Consumer Technology at Nike, he led a global software development organization responsible for Nike’s cloud migration strategy enabling the global expansion of the brand’s retail, ecommerce and mobile app experiences. He also held senior global engineering leadership positions at International Game Technology where he led the design and development of the industry’s first server-based casino gaming system.