Customer Alliance rebuilds its platform on an AI-first architecture, adding AI Insights, Key Driver Analysis, and a redesigned survey builder to serve 5,000+ hospitality clients worldwide.
Hard Rock Hotel Bali deploys Canary Technologies across mobile check-in, smart checkout, ID verification, F&B ordering, and AI messaging with 100+ language translation.
Hotelogix, a BIR-certified cloud PMS, reports that ~75% of 3–5 star hotels in the Philippines have adopted certified systems as tax compliance becomes a deal-breaker in tech procurement.
A HITEC 2026 floor report identifies agentic governance, token spend optimization, and two emerging software categories (AMP and GSMS) as the defining shifts in hospitality tech's second phase of AI adoption.
Automated channel management eliminates overbookings by syncing availability and rates across all OTAs instantly, removing the manual update gap that allows double bookings to occur.
BCD Travel has made a strategic investment in AMGINE and expanded their existing partnership, targeting AI gains in group-air management, email automation, and agentic workflows across global travel programs.
CADD Emirates director Jimmy Joseph outlines how UAE and KSA hotels are shifting from legacy, fragmented systems to integrated cloud platforms, with real-time data and AI reshaping operations and guest personalization.
A structured five-phase framework helps hotels assess data infrastructure, run shadow-mode pilots, and scale AI without overwhelming staff or wasting budget on simultaneous deployments.
Kempinski Hotels has deployed Shiji's Daylight PMS across 4,400+ rooms since 2025, focusing on centralized guest profile management and personalized service delivery across its China portfolio.
Travelsoft's French entity Orchestra acquires Afidium, a travel software specialist founded in 2005, to combine distribution and booking capabilities with Afidium's air optimisation and PNR management expertise.
Apple's shift to hardware leasing via Klarna mirrors the CapEx-to-OpEx transition hospitality tech has pushed for years, with direct implications for device fleets, FF&E reserves, and guest wallet share.
Lighthouse's guide walks revenue managers through six workflow symptoms that signal a rate-shopping-only tool is limiting performance, and explains how its AI pricing platform adds demand forecasting up to 365 days out.
IHG's beta AI conversational search on IHG.com and the IHG One Rewards app lets guests describe travel needs in natural language, surfacing tailored results across 7,000+ hotels, with agentic booking features planned next.
roommaster's new Linq platform deploys an AI agent across web chat, WhatsApp, and email to handle guest inquiries 24/7, drive commission-free direct bookings, and unify all conversations in a single inbox for independent hotels.
OneJourney partners with Dublin-based Managed Payment Services to expand its SwiftPay embedded payments platform across Ireland and the UK hospitality and travel markets.
HCN and Artography will integrate a 200,000+ licensed artwork collection into HCN's in-room tablets at four- and five-star hotels across the US and Canada, letting guests browse and buy art for home delivery.
Radisson Hotel Group, with Accenture, launched a ChatGPT app allowing travelers to search, compare, and book from 1,000+ properties across 100+ countries via natural conversation.
AI is shifting hotel personalization from reactive to predictive, with platforms unifying guest data across silos to drive upsells, faster response times, and deeper engagement across the full guest journey.
Conduit CEO Cole Rubin explains how AI agents can fully automate late check-out requests, from confirming housekeeping availability to processing payment, with no human intervention required.
At HITEC 2026 in San Antonio, the dominant theme shifted from AI deployment to AI governance, with Agent Management Platforms emerging as a critical new software category for hotel operations.