Digital guest directories, accessible via QR code without an app, reduce front desk load, enable real-time promotions, and drive ancillary revenue across dining, spa, and local experiences.
Maestro PMS argues that multi-property hotel groups should standardize data, reporting, and controls at the portfolio level while preserving property-level flexibility for workflows and guest experience.
A strategic case for why hotels should prioritize open APIs, data accessibility, and AI-ready PMS flexibility over chasing today's best AI features.
FCS1 IRGS is a browser-based, no-app solution letting hotel guests request services via QR code, routing each request directly to operational teams to reduce missed requests amid staffing pressures.
BirchStreet Smart AP automates the full accounts payable cycle with AI-driven 3-way matching and touchless invoicing, claiming up to 95% reduction in manual invoice processing tasks for hospitality operators.
Inn-Flow names Jon Coley, a 20-year SaaS sales veteran, as SVP and Head of Sales to drive growth of its AI-enabled accounting, labor management, and procurement platform for hotels.
HotelIQ connects Decision Cloud directly to Shiji's Daylight PMS, enabling shared customers to centralize reservation data and eliminate manual exports for commercial planning and performance reporting.
Google's live agentic hotel booking test includes Booking, Expedia, Marriott, Wyndham, and IHG, with Amadeus confirmed as the first GDS infrastructure partner, leaving independents reliant on OTA or GDS pipes.
Lighthouse Direct's five-algorithm AI system scores hotel website visitors across intent, spend, destination flexibility, date flexibility, and length of stay to deliver targeted offers that protect ADR and lift conversions.
Shanghai's 100 AI-powered tourist terminals, built on 84,000+ content entries and 14,000 booking links, are presented as a reference model for destinations like the Philippines to build a unified data layer first, before any interface.
Aura Hoteles, a Galicia-based startup with six properties, built its entire tech stack on Cloudbeds' PMS and Open API, developing custom housekeeping and guest communication apps on top of the platform.
Hospitality advisor Jason Edwards discusses tech implementation pitfalls, change management, hotel tech stack decisions, and what hotels risk losing operationally when they deflag from a brand.
IHG's SVP of Digital Direct Channels explains the Google-powered conversational search beta on IHG.com, its personalization roadmap, and how hotels must restructure content to remain discoverable in an AI-driven booking era.
Actabl's ProfitSword forecasting platform now integrates with Reeco's AI-powered procure-to-pay system, letting hotels automatically flag purchasing overruns against live forecasts before orders are placed.
Cendyn argues hotels are drowning in data but lack direction, and positions AI-enabled actionable intelligence as the shift from reporting to decision support across its CRM, Knowland, and Wayfinder products.
A hospitality consultant recounts four near-identical cyberattacks on clients, all exploiting staff via phone-based impersonation rather than technical exploits.
Stripe's reported $7B acquisition of OpenRouter, combined with its earlier Metronome buy, creates a vertically integrated AI billing stack that makes model routing costs opaque to operators and demands new cost-tracking disciplines for hospitality.
A practical framework for hotel leaders to distinguish between chat, workflow, agent, and orchestration AI modes, with a decision matrix to avoid over-buying autonomy for problems that are simply workflows.
Innspire joins the Toast Partner Ecosystem to connect its digital guest platform with Toast POS, enabling branded mobile F&B ordering across in-room, poolside, and other on-property hotel venues.
As AI tools like ChatGPT increasingly influence hotel discovery and trip planning, hotels must now optimize their digital presence for both human guests and the AI agents acting on their behalf.