Apaleo appoints Connor Neeson to lead growth across the UK & Ireland
Apaleo names Connor Neeson as Country Lead for UK and Ireland, targeting operators still reliant on legacy PMS as pressure mounts to modernise technology infrastructure.
News
Grevon joins AI Hospitality Alliance as a founding partner
Grevon joins the AI Hospitality Alliance as a founding partner, contributing to technical standards and direct-booking workstreams as AI reshapes hotel distribution and guest ownership.
TTI Technologies Named The North American Hospitality Preferred Provider for ePRINTit™ Mobile Printing Solutions
TTI Technologies becomes ePRINTit's exclusive North American hotel provider, offering properties a secure, QR-code-based mobile printing platform that reduces front desk load and guest friction.
How AI uses personalization to beat pricing and win bookings
Cornell professor Chris Anderson joins Revinate's Hotel Moment podcast to discuss how AI is shifting hotel commercial strategy from pricing optimization to personalized offer curation.
Karen Stephens in conversation with Chris K. Anderson
Shiji and FPG transform hospitality dining with AI-Powered performance integration between Infrasys POS and CheckMax
Shiji's Infrasys POS now integrates with FPG's CheckMax to deliver AI coaching and real-time sales analytics, targeting a 5–15% increase in incremental revenue per guest for hotel restaurants.
Canary Technologies built its software around the guest, not the property
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with SJ Sawhney, Co-Founder and President of Canary Technologies.
Now Live: The First Industry-Wide Crowdsourcing Initiative
The AI Hospitality Alliance and HEDNA launch an open, crowdsourced catalogue of real-world hospitality AI use cases, inviting all industry professionals to contribute in 60 seconds.
AI is confidently wrong about your hotel, and the guest arrives believing it
AI tools confidently describe hotels based on outdated sources, leaving front desk staff to manage guest disappointment when closures, renovations, or changes don't match expectations.
By Markus Busch, Editor/Publisher, hospitality.today
HotelKey is picky about what counts as AI
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with HotelKey's two co-founders, CEO Fareed Ahmad and President Aditya Thyagarajan.
HFTP’s AI Collective Solidifies Roadmap to Provide Industry-wide Resources
HFTP's Hospitality AI Collective unveiled a strategic roadmap, five subcommittees, and an AI certification program expected to launch Summer 2026, targeting industry-wide AI education, governance, and research.
By Frank Wolfe, Chief Executive Officer (CEO), HFTP
ExplorUS Expands Partnership with roommaster, Bringing AI Concierge to More Than 20 Park Destinations
ExplorUS will deploy roommaster's AI voice concierge across 20+ national and state park lodging sites, extending a partnership dating back to 2012 to capture after-hours bookings and reduce staff call volume.
Quore Reflects on HITEC 2026 as AI Matures and Hoteliers Shift Focus from Hype to Practical Operations
Quore shares takeaways from HITEC 2026 in San Antonio, noting a shift from AI curiosity to practical application as hoteliers ask harder questions about workflows, data integration, and measurable ROI.
The Inn at Little Washington Selects Agilysys Hospitality Software Ecosystem to Strengthen its Technology Foundation
The Inn at Little Washington has deployed Agilysys Versa PMS, InfoGenesis POS, and related tools to unify dining, lodging, and retail operations across its 24-room Virginia luxury property.
Hotel Robots: Integrating Automation in Hospitality
The hotel robotics market, valued at $0.76B in 2026, is expanding rapidly as labor costs hit 33% of revenue and turnover stays 76% above pre-pandemic levels, driving adoption of delivery, housekeeping, and concierge robots.
By Emma Näpänkangas, M.Sc. Student in Hospitality Management, EHL
Lighthouse's AI is built to be hired, not installed
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Brett Kohn, Chief Marketing Officer at Lighthouse.
Build Big, Build Small, or Not at All
A Pertlink white paper translates eight AI engineering signals from MIT Technology Review into property-level implications, with a 12-month readiness roadmap for hoteliers navigating chip costs, agent orchestration, open-source models, and AI-enabled fraud.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Five new operating system features that change day-to-day work
Mews announced five new native features at Unfold 2026 in Amsterdam: guest messaging, workflow automations, BI dashboards, integrated RMS, and accounting, all sharing one data model and UI.
TIPMO by GratifID Reveals the Top Five Digital Tipping Questions Hoteliers Posed at HITEC San Antonio
TIPMO by GratifID recaps the top five questions from HITEC San Antonio, covering tip pooling, NFC vs. QR codes, and security, as 82% of hoteliers now rate digital tipping a high-impact innovation.
How AI builds a predictive operational backbone for hotels: Front desk, housekeeping, and maintenance
An explainer on how AI co-pilots, dynamic housekeeping routing, and IoT-based predictive maintenance can shift hotel operations from reactive firefighting to proactive service delivery.
By Alan Young, VP, Strategy | Hospitality, Infor
Hotel Indigo Bali Seminyak Beach Taps Canary To Elevate the Guest Experience With AI
Hotel Indigo Bali Seminyak Beach has deployed Canary's AI Guest Messaging platform, enabling instant multilingual responses across 100+ languages throughout the guest journey.