Recap of the Destination AI Summit in Washington D.C., where hoteliers, owners, and tech leaders discussed AI's role in automating back-office functions, redefining hotel jobs, and reshaping booking distribution.
Article examines whether AI tools can meaningfully improve paid advertising performance for hotels.
Twilio's 2026 APAC research finds 70% of consumers have abandoned AI interactions due to lost context, exposing hotels' fragmented guest data infrastructure as the root cause and proposing a governed Guest Memory Layer as the fix.
A benchmark of 200+ security leaders reveals AI is now the top CISO friction point in 2026, with budgets growing modestly and AI governance becoming a core part of the hospitality security role.
Lowen Hospitality's 10-property DFW portfolio cut monthly close time by 30%+ and achieved daily P&L visibility after deploying HIA's ERP accounting platform in 2024.
Drawing on a survey of 6,000 travelers and 500 hoteliers, the article argues that AI and connected data systems are the key to closing the gap between guest personalization expectations and on-trip delivery.
VAIA becomes the first AI assistant validated against the AHLA's HTNG Express PMS standard, enabling standardized connectivity with PMS platforms including Visual Matrix.
Hapi launched Guest Identity and Data Lakehouse to resolve fragmented guest records into a single golden profile across PMS, spa, loyalty, and other hotel systems in real time.
Revinate's Hotel Moment podcast features Triptease co-founder Charlie Osmond on why clean, connected guest data is the foundation for effective AI in hotel marketing and direct bookings.
Mews launches native Guest Messaging and Automations tools, consolidating multi-channel guest communications into one thread and using AI to instantly resolve 80% of routine queries.
HFTP has selected Inntelo AI as its official AI partner, deploying multilingual AI agents across its website, media titles, and HITEC to serve members, exhibitors, and attendees 24/7.
h2c's 2026 study of 113 hotel chains finds 91% use AI, but only 28% have a company-wide strategy, with skills gaps and integration challenges cited as top barriers to scaling.
First Hospitality reports 200%+ AI adoption growth in six months, with a company-wide program covering training, owner reporting, finance operations, and a proprietary GEO Playbook driving measurable performance gains.
h2c's AI Opportunity Study 2026, based on 122 responses from 113 hotel chains, finds 70% see proactive AI agents as a key innovation area, while skills gaps and integration challenges remain top adoption barriers.
Bonafide, an AI alignment platform for brands, names Tim Sullivan as CGO to scale its go-to-market strategy as agentic commerce reshapes how consumers interact with brands.
HTS and Aven Hospitality have gone live with a Cancel for Any Reason add-on for Aven Booking Engine customers, with HTS data showing 62% of travelers would add CFAR at checkout if offered.
A detailed guide arguing that hotel PMS migrations succeed only when hotels map operational dependencies, cleanse data early, test full workflows, and establish governance before cutover, not just swap platforms.
Mews POS is now live across 850+ Accor properties in 20+ countries, as Accor names Mews the first partner in a new F&B Technology Program covering its Premium, Midscale, and Economy portfolio.
A framed as thought leadership but ultimately promotional piece argues hoteliers should probe AI vendor claims by asking whether recommendations are grounded in their own property data, not generic models.
A hospitality IT consultant recaps a guest lecture at EHL, walking through 25 years of lessons on building a hotel from scratch, covering cabling, cost modeling, stakeholder management, and why technology should be invisible to guests.