A framework for GMs to decide when AI should act autonomously, recommend, or defer to a human, using reversibility, cost of mistakes, and data readiness as the key criteria.
HiJiffy's Email Copilot uses three sequential AI agents to draft hotel email replies, cutting response times from 5 days to 1 day at pilot property Oliva Nova.
Drawing on a McKinsey explainer, this piece introduces "token literacy" for hoteliers, explaining how AI billing works and why spend can nearly quadruple from pilot to portfolio rollout.
dailypoint's free 18-question AI Readiness Check helps hotels assess their data foundations, citing research showing only 13% of hotel chains achieve measurable ROI from AI despite 91% adoption.
Cloudbeds launches a native mobile POS connecting hotel restaurants, bars, spas and shops to its core platform, enabling direct folio posting, unified reporting and offline order-taking.
The author maps 40 AI trip planning products across four categories and questions whether AI will transform travel booking or simply replicate the transactional convenience of OTAs.
Hoteza argues that hotel guest Wi-Fi is the critical foundation of all digital guest touchpoints, sharing scale metrics and two recurring failure patterns across its 52,000+ concurrent session network.
HFTP's AI Collective will host a two-day conference on February 2-3, 2027 in Dallas covering AI governance, intellectual property, security risks, and practical adoption for hospitality leaders.
AI-powered travel agents carry a hidden token cost per booking that investors currently absorb, but hotels should expect that cost to migrate into commissions or fees as platforms seek sustainable economics.
Expedia Group's Autonomous Onboarding lets properties connect via existing PMS/channel manager software and go live in under 24 hours, with no duplicate data entry or separate workflows.
Hotel Zephyr's GM details how Canary's AI Voice handled 800+ calls in a single month, cutting hold times and freeing staff, while Dynamic Upsells generate $130K in annual ancillary revenue.
A reflective post-event piece on Destination AI 2026, noting broad hotel industry readiness for AI but a persistent gap in practical implementation knowledge.
A detailed recap of Destination AI Summit 2026 in Washington D.C., covering key sessions on AI adoption, distribution visibility, frontline gaps, and insights from major hotel brands including Hilton, Hyatt, Marriott, and Wyndham.
TAG and Cendyn co-author a case for unifying booking, payments, and guest data into a single stack, citing that only 11% of operators run fully integrated technology today.
Cloudbeds integrates with Meta's Muse AI agent to let hotels surface live rates and availability to AI-assisted travelers, routing bookings directly into the Cloudbeds PMS, rolling out in the US in Q1 2027.
8 of the 10 properties on AAA's inaugural Diamond Top 10 Casino Hotel List use the Agilysys platform, which integrates PMS, POS, payments, and guest engagement across resort operations.
Article examines whether the hotel industry is resisting or embracing AI agents, though no body content was provided for detailed analysis.
Six AI startups competed at the Destination AI Conference, spanning hotel underwriting, voice booking, F&B dietary matching, ops intelligence, and AI-native PMS, with Stayfull sweeping both awards.
roommaster AI Connector uses the Model Context Protocol to link live PMS data with ChatGPT, Claude, Microsoft Copilot and Google Gemini, letting hotel staff query operational data in natural language.
roommaster's CRO and Director of Sales discuss their reimagined cloud PMS on The Modern Hotelier podcast, covering direct bookings, AI tools, and platform selection for independent hotels.