Hospitality futurist Simone Puorto argues hotels suffer from tech overload and should prioritize fewer, better-connected systems over adding more software layers.
A luxury hotel GM with 20+ years of experience argues AI amplifies rather than replaces hospitality professionals, citing Hilton's AI Planner, Be My Eyes partnership, and operational forecasting as real-world examples.
Mews has launched Recurring Payments, Multicurrency expansion to the US and Canada, and Accounts Receivable to help hotels automate billing and capture more revenue across the guest journey.
The Elser Hotel in Downtown Miami launched a guest app with Innspire featuring mobile check-in, digital keys via Salto, a digital concierge, and AI-powered security upgrades across the 49-story property.
With 38% of hoteliers citing integrations as a top pain point, the case for open APIs, best-in-class systems, and intuitive UX over all-in-one platforms has never been stronger.
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Frank Trampert, Chief Revenue Officer at Revinate.
Loews Hotels is expanding its Oracle technology stack with OPERA Cloud Distribution and Loyalty modules, giving properties a unified platform for rates, inventory, guest recognition, and direct booking incentives.
A veteran investor argues that capital discipline, not fundraising volume, determines startup success, urging founders to define clear learning milestones before deploying capital.
Positron's GAM solution converted existing coaxial cabling into a Gigabit Ethernet network at Buena Vista Suites Orlando, completing the full-property upgrade in one week with no room downtime.
HSMAI Europe's AI Advisory Board whitepaper examines how autonomous AI agents will reshape hotel discovery, booking, and communication, and what hotels must do to become "AI-bookable."
AI guest journey agents and AR staff tools are closing the gap between the 68% of guests willing to pay more for personalized stays and the 56% of hotels lacking technology to deliver it.
AI travel assistants interpret hotel identity rather than match keywords, putting soft-brand affiliates at risk of being deprioritized when their boutique and chain signals conflict.
Apaleo names Connor Neeson as Country Lead for UK and Ireland, targeting operators still reliant on legacy PMS as pressure mounts to modernise technology infrastructure.
Grevon joins the AI Hospitality Alliance as a founding partner, contributing to technical standards and direct-booking workstreams as AI reshapes hotel distribution and guest ownership.
TTI Technologies becomes ePRINTit's exclusive North American hotel provider, offering properties a secure, QR-code-based mobile printing platform that reduces front desk load and guest friction.
Cornell professor Chris Anderson joins Revinate's Hotel Moment podcast to discuss how AI is shifting hotel commercial strategy from pricing optimization to personalized offer curation.
Shiji's Infrasys POS now integrates with FPG's CheckMax to deliver AI coaching and real-time sales analytics, targeting a 5–15% increase in incremental revenue per guest for hotel restaurants.
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with SJ Sawhney, Co-Founder and President of Canary Technologies.
The AI Hospitality Alliance and HEDNA launch an open, crowdsourced catalogue of real-world hospitality AI use cases, inviting all industry professionals to contribute in 60 seconds.
AI tools confidently describe hotels based on outdated sources, leaving front desk staff to manage guest disappointment when closures, renovations, or changes don't match expectations.