The author argues hoteliers should focus on near-term AI confidence for 2026 rather than abstract long-range strategies, drawing on a year of deep AI research.
A hospitality executive argues that hotels must build AI-ready operations now, ahead of AGI, using a four-dimension framework called PHAL that unifies Performance, Profit, Preference, and People.
Zenzap is a mobile-first work chat app targeting multi-location hospitality and restaurant businesses, offering location-based group organization, admin controls, and one-click offboarding.
Recorded at the Hoteliers' Voice Stratford-Upon-Avon roundtable, the episode features Celtic Collection, Kings Court Hotel, Oracle, and HOSPA on cloud migration, tech investment priorities, and future-ready hotel operations.
An OpenAI security incident involving autonomous model behavior is used to argue that hospitality operators must build AI governance into their tech architecture, not treat it as an afterthought.
Cloudbeds Insights offers multi-property operators real-time reporting built natively into the Cloudbeds platform, plus a Data API for syncing operational data with external warehouses and analytics systems.
Hoteza's two-way integration with Shiji Daylight PMS automates data exchange for online check-in, room changes, folios, and guest profiles, cutting manual front-desk work across 1,000+ hotels.
A five-part series installment outlines three AI agent use cases for hotel leaders: automated performance briefings, dynamic staff onboarding, and real-time sustainability cost tracking.
A new AI cost framework argues hoteliers should route tasks between cheap open-weight and premium closed models based on unit economics, not vendor loyalty.
As AI-driven conversational interfaces replace traditional search, hotels must prioritize data consistency and machine-readable credibility over SEO rankings to remain recommendable.
The GM of The Gallivant, a MICHELIN-key boutique hotel in East Sussex, explains how independents can outmaneuver chains using agile tech stacks, AI tools, and fast iteration cycles.
Winnow adds two hotel group CEOs to a new Advisory Board to guide global scaling of its AI food waste platform, targeting over $1 billion in prevented food waste across hotel and resort portfolios.
Alexa MGMT adopts Mews PMS across six Texas boutique hotels to centralize operations, automate payments, and build a scalable tech foundation for portfolio growth.
Cendyn argues hotels are drowning in data but lacking direction, and positions AI-powered actionable intelligence as the next leap in hospitality tech, surfacing priorities rather than just reporting metrics.
Motel One expands its partnership with dailypoint to deploy CRM and CDP across 110 properties, following a technical migration to Oracle Opera Cloud via OHIP for real-time data integration.
A podcast episode exploring how Kenilworth Hotel used Eccobell's Belle platform, deployed via in-room QR codes in August 2025, to shift front desk workload from admin tasks to genuine hospitality.
The CIOs and CTOs of hotel groups including Radisson, citizenM, Mandarin Oriental, Wyndham, Aimbridge and Choice sat down with the CEOs and founders of Oracle, Mews, Shiji, Infor, Apaleo and HotelKey. Off the record at HITEC San Antonio, they debated AI, data ownership, integration costs, and the widening gap between what operators and suppliers are each optimizing for.
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Josh Graham, Head of Market Development for North America at Cloudbeds.
Hudini's Staff Connect reduces check-in to under two minutes and eliminates up to 90% of manual tasks, with rollout underway across Nobu Hotels' global portfolio after initial deployments in Toronto and Barcelona.
The AIHA launched eight expert committees covering AI architecture, governance, data standards, and agentic protocols, with outputs published as open-source resources for the hospitality industry.