Ira Vouk of AIHA and Cendyn's Luke Markesky discuss responsible AI adoption in hospitality, covering standards, data privacy, risk management, and industry accountability.
Canary Technologies co-founder Harman Singh Narula discusses building a guest-centric hotel tech stack, the company's origin story, and AI's impact on hotel roles and operations.
Terence Ronson cross-examines AI warnings from Bill Gates and Pope Leo XIV alongside China's robot culture to assess what AI means for hospitality's workforce, ethics, and human-first identity.
Hospitality advisor Jason Edwards discusses tech implementation pitfalls, change management, hotel tech stack decisions, and what hotels risk losing operationally when they deflag from a brand.
Recorded at the Hoteliers' Voice Stratford-Upon-Avon roundtable, the episode features Celtic Collection, Kings Court Hotel, Oracle, and HOSPA on cloud migration, tech investment priorities, and future-ready hotel operations.
A podcast episode exploring how Kenilworth Hotel used Eccobell's Belle platform, deployed via in-room QR codes in August 2025, to shift front desk workload from admin tasks to genuine hospitality.
Hospitality futurist Simone Puorto argues hotels suffer from tech overload and should prioritize fewer, better-connected systems over adding more software layers.
Cornell professor Chris Anderson joins Revinate's Hotel Moment podcast to discuss how AI is shifting hotel commercial strategy from pricing optimization to personalized offer curation.
Karen Stephens and Dylan Cole discuss how Google's Universal Commerce Protocol and AI-powered booking agents are reshaping hotel distribution, and what hoteliers must do to stay competitive.
Revinate's Hotel Moment podcast examines how Google's Universal Commerce Protocol and AI-driven booking agents are reshaping hotel distribution, and what hoteliers must do to stay visible and competitive.
Wilhelm Luxem, Head of Quality Commission at Swiss Deluxe Hotels, shares how luxury properties can adopt technology while preserving authentic human connection, drawing on a 50-year career.
A Shiji Insights Podcast conversation with Cendyn's Head of Solutions Engineering examines how the PMS is evolving from a transactional platform into the execution layer for guest intelligence and personalization.
Starwood Hotels' VP of Digital Strategy discusses how hotels can optimize for AI-driven search discovery, build data foundations as the source of truth for LLMs, and convert AI recommendations into direct bookings.
Veteran hotelier Ian Wilson argues that AI adoption in hospitality is largely superficial, with fragmented point solutions masking structural barriers rooted in brand fee models and owner data access.
Hospitality tech product leaders Jennifer and Natalie outline how strong product management bridges frontline operations and leadership through data, storytelling, and lifecycle-aware prioritization.
Ted Horner argues hotels underinvest in technology due to weak vendor ROI cases, while OTA commissions squeeze owner margins and major brands increasingly resemble marketing companies.
Revinate CMO Karen Stephens and Highgate VP of CRM Aaron Miller discuss how hotels can adopt AI for search, discovery, and personalization without sacrificing the human connection guests expect.
Shiji Senior PM Alfredo Goldin shares how a 100+ hotel PMS rollout averaging seven properties per day was kept on track through structured governance, dedicated task forces, and onsite intervention.
Former citizenM CIO Mike Rawson explains how the brand grew from 13 to 40 hotels while achieving industry-leading NPS through strategic automation that enhances rather than replaces human touchpoints.
Revinate webinar explores how unified guest data drives repeat bookings, featuring Casa de Campo's success with VIP guest segmentation.