Karen Stephens and Dylan Cole discuss how Google's Universal Commerce Protocol and AI-powered booking agents are reshaping hotel distribution, and what hoteliers must do to stay competitive.
Revinate's Hotel Moment podcast examines how Google's Universal Commerce Protocol and AI-driven booking agents are reshaping hotel distribution, and what hoteliers must do to stay visible and competitive.
Wilhelm Luxem, Head of Quality Commission at Swiss Deluxe Hotels, shares how luxury properties can adopt technology while preserving authentic human connection, drawing on a 50-year career.
A Shiji Insights Podcast conversation with Cendyn's Head of Solutions Engineering examines how the PMS is evolving from a transactional platform into the execution layer for guest intelligence and personalization.
Starwood Hotels' VP of Digital Strategy discusses how hotels can optimize for AI-driven search discovery, build data foundations as the source of truth for LLMs, and convert AI recommendations into direct bookings.
Veteran hotelier Ian Wilson argues that AI adoption in hospitality is largely superficial, with fragmented point solutions masking structural barriers rooted in brand fee models and owner data access.
Hospitality tech product leaders Jennifer and Natalie outline how strong product management bridges frontline operations and leadership through data, storytelling, and lifecycle-aware prioritization.
Ted Horner argues hotels underinvest in technology due to weak vendor ROI cases, while OTA commissions squeeze owner margins and major brands increasingly resemble marketing companies.
Revinate CMO Karen Stephens and Highgate VP of CRM Aaron Miller discuss how hotels can adopt AI for search, discovery, and personalization without sacrificing the human connection guests expect.
Shiji Senior PM Alfredo Goldin shares how a 100+ hotel PMS rollout averaging seven properties per day was kept on track through structured governance, dedicated task forces, and onsite intervention.
Former citizenM CIO Mike Rawson explains how the brand grew from 13 to 40 hotels while achieving industry-leading NPS through strategic automation that enhances rather than replaces human touchpoints.
Revinate webinar explores how unified guest data drives repeat bookings, featuring Casa de Campo's success with VIP guest segmentation.
Scottish hotel GMs discuss AI adoption, digital transformation priorities, and balancing technology with human service delivery.
Puorto discusses AI as a new interface replacing traditional software navigation and explores how human presence may become a luxury differentiator.
Hotels are converting only 20% of meeting and event requests, leaving 80% of potential revenue unrealized due to manual workflows and fragmented systems.
Virtual forum features hospitality executives and AI experts discussing artificial intelligence's impact on hotel booking technology.
Marc Laros discusses The Usual Hotels' plan to scale to 20 properties across Europe while embedding AI and sustainability into every operational decision.
Industry experts debate how Channel Managers, Switch, and Direct Connect technologies are evolving beyond basic connectivity into strategic revenue optimization tools.
The podcast explores bridging the gap between guest data collection and actionable insights, examining how AI agents will transform travel booking and personalization.
Dylan Cole interviews Charlie Osmond about how data quality will determine hotel success in AI-driven booking journeys.