Garbage in, garbage out: why hotel data will make or break AI
Dylan Cole interviews Charlie Osmond about how data quality will determine hotel success in AI-driven booking journeys.
Dylan Cole in conversation with Charlie Osmond
Podcasts
From Culture to Contactless: How Alliants Is Transforming Hospitality
Alliants executives discuss building a people-first tech culture that automates routine tasks while empowering staff to deliver exceptional guest service.
Tristan Gadsby in conversation with Gareth Fraser
Not Done Weekly - Vibe Coding 101 for Hotels
Choice Hotels CEO Pat Pacious discusses AI adoption, extended stay growth, and economy segment recovery trends in hospitality operations.
Sloan Dean, CEO Emeritus, Not Done with Sloan Dean
Recast: How technology is transforming hotel data security | with Matthijs Welle
Guest data is your hotel’s most valuable asset — and today’s attackers know it. That’s why this week on Hotel Moment, we revisit a conversation with Bryson Koehler, CEO of Revinate, and Matthijs Welle, CEO of Mews, to explain why data security is even more relevant in 2026.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
Australia, 2026, and hospitality: What’s actually changing?
Dylan Cole and Nick Ellis explore how Australian hoteliers leverage guest data for direct bookings and on-property spend in a high-cost operating environment.
Dylan Cole, Managing Director EMEA, Revinate, Inc.
European hoteliers: Here are your 2026 hospitality trends
Revinate's Dylan Cole breaks down how 2026 hospitality trends like personalization and tech integration solve different regional challenges across European markets.
Dylan Cole in conversation with Karen Stephens
Reflections on Platforms, Partnerships, and the Year Ahead
Author reflects on podcast with Amadeus executive about the Shiji-Amadeus partnership and shift toward truly integrated hospitality technology platforms.
Florencia Cueto Pedrotti, Director, Global Engagement & Sales Enablement, Shiji
The latest hospitality trends for 2026: Five themes reshaping the guest experience
Revinate's CMO explores how hotels must shift from passive data collection to real-time activation for competitive advantage in 2026.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
Scaling Hospitality Through Automation with Alexander Limpert, Co-Founder & CEO of GuestReady and RentalReady
Alexander Limpert discusses GuestReady's 10+ acquisitions and RentalReady's AI platform that helps smaller operators automate operations while maintaining human connection.
Jessica Gillingham in conversation with Kristian Lupinski
How Swiss Deluxe Hotels redefines luxury hospitality with tech
In this week’s episode of Hotel Moment, Wilhelm Luxem, Head of Quality Commission at Swiss Deluxe Hotels, joins Revinate CMO Karen Stephens with several reasons why hoteliers have the best of both worlds.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
The Future of Smart Stays with Dr. Josef Vollmayr, Co-Founder of Limehome
In this episode of Pillow Talk Sessions, Dr. Josef Vollmayr, Co-Founder and Managing Director of Limehome, joins hosts Kristian Lupinski and Jessica Gillingham to explore how the company is redefining what tech-enabled hospitality can look like at scale.
Jessica Gillingham in conversation with Kristian Lupinski
Personalizing the guest experience: Neil Braude’s high-touch, high-tech approach
In this week's episode of Hotel Moment, Neil Braude, COO at the Imperial London Hotels, joins Revinate CMO Karen Stephens to explain why your hotel may be limiting your revenue and performance potential — and why you're better off adopting AI when it comes to personalizing the guest experience.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
How Hospitality America elevates guest experience through culture and data ownership
In this week’s episode of Hotel Moment, Ben Campbell, President and CEO of Hospitality America, joins Revinate CMO Karen Stephens with a refresher in investing where it matters — your people, your technology, and the guest experience.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
Why regenerative tourism is the future of hospitality
In this week’s episode of Hotel Moment, Aradhana Khowala, CEO of Aptamind Partners, joins Revinate CMO Karen Stephens with a sobering perspective on the state of hospitality and global tourism. Aradhana explains the ways hospitality has become “extractive” — leaving little in the way of community growth and human flourishing. But, even so, Aradhana offers hope that more hoteliers can pivot to regenerative tourism and start giving back locally — ultimately supporting their guests and staff appropriately in times of political, social, and economic turmoil.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
Hospitality Daily Podcast - Unlocking Revenue Growth: How Technology Enhances F&B Operations - Christine Lising, Shiji
In this sponsored episode, Christine Lising, Director of the Solutions Engineering Team at Shiji, shares practical insights on leveraging technology to enhance food and beverage operations in the hospitality industry.
Don’t be afraid to start from scratch
In this week’s episode of the Hotel Moment podcast, Hans Meyer, Co-Founder & Managing Director at Zoku, joins Karen Stephens, with an enlightening perspective that counters the traditional setup for hotel accommodations — a hybrid model — combining office spaces and hotel rooms for a multi-functional guest experience. Hans also shares why hotels can go beyond a “heads in beds” approach to solve the loneliness that guests feel when they’re disconnected from their community. The solution involves elevating the food and beverage element of the guest experience to not only bring guests together, but drive ancillary revenue.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
From anonymous to appreciated — personalizing for repeat guests
In this week’s episode of the Hotel Moment podcast, John Burns, President of Hospitality Technology Consulting, joins Karen Stephens, Revinate CMO, to offer a solution to the age-old problem of, quite simply, knowing who your guests are. More specifically, John emphasizes the need to move from “anonymous to appreciated” when it comes to recognizing your repeat guests and providing them with the value that a loyal guest would expect and deserve. John explains how hoteliers can solve the guest anonymity problem with data-driven insights from AI that allow for unique personalization at every interaction.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
Status update: How can hoteliers keep performance high in today’s economy?
In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Greg Friedman, CEO of Peachtree Group, crack open the window to long-lasting financial performance for hoteliers. Friedman analyzes which metrics hoteliers should focus on, how to capitalize on demand drivers, and what ways to shift operations in response to changes in the market.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
M3 Minutes - Beyond the Lobby: Newport Hospitality Group’s Journey to M3
Join us for a conversation with Brendan McCoy, the Vice President and Director of Operations at Newport Hospitality Group! The discussion will be centered around the valuable solutions M3 provided to address the back-office challenges encountered by Newport Hospitality Group. Don't miss out on this episode!
Brendan McCoy, Senior Vice President & Chief Operations Officer, Newport Hospitality Group
Master’s student portrait: Pierre Ben Kiran dives into analytics
Here’s a taster of the latest episode with Pierre Ben Kiran, who graduated from EHL in 2021 before pursuing a Master’s in Business Analytics at Esade Business School in Barcelona, followed by a CEMS Master in International Management in Barcelona and Tokyo. Pierre is the co-founder of Bumpy, a digital business card mobile phone app which he began developing during his first master’s. It launched in September 2023.