Marc Laros discusses The Usual Hotels' plan to scale to 20 properties across Europe while embedding AI and sustainability into every operational decision.
Industry experts debate how Channel Managers, Switch, and Direct Connect technologies are evolving beyond basic connectivity into strategic revenue optimization tools.
The podcast explores bridging the gap between guest data collection and actionable insights, examining how AI agents will transform travel booking and personalization.
Dylan Cole interviews Charlie Osmond about how data quality will determine hotel success in AI-driven booking journeys.
Alliants executives discuss building a people-first tech culture that automates routine tasks while empowering staff to deliver exceptional guest service.
Choice Hotels CEO Pat Pacious discusses AI adoption, extended stay growth, and economy segment recovery trends in hospitality operations.
Guest data is your hotel’s most valuable asset — and today’s attackers know it. That’s why this week on Hotel Moment, we revisit a conversation with Bryson Koehler, CEO of Revinate, and Matthijs Welle, CEO of Mews, to explain why data security is even more relevant in 2026.
Dylan Cole and Nick Ellis explore how Australian hoteliers leverage guest data for direct bookings and on-property spend in a high-cost operating environment.
Revinate's Dylan Cole breaks down how 2026 hospitality trends like personalization and tech integration solve different regional challenges across European markets.
Author reflects on podcast with Amadeus executive about the Shiji-Amadeus partnership and shift toward truly integrated hospitality technology platforms.
Revinate's CMO explores how hotels must shift from passive data collection to real-time activation for competitive advantage in 2026.
Alexander Limpert discusses GuestReady's 10+ acquisitions and RentalReady's AI platform that helps smaller operators automate operations while maintaining human connection.
In this week’s episode of Hotel Moment, Wilhelm Luxem, Head of Quality Commission at Swiss Deluxe Hotels, joins Revinate CMO Karen Stephens with several reasons why hoteliers have the best of both worlds.
In this episode of Pillow Talk Sessions, Dr. Josef Vollmayr, Co-Founder and Managing Director of Limehome, joins hosts Kristian Lupinski and Jessica Gillingham to explore how the company is redefining what tech-enabled hospitality can look like at scale.
In this week's episode of Hotel Moment, Neil Braude, COO at the Imperial London Hotels, joins Revinate CMO Karen Stephens to explain why your hotel may be limiting your revenue and performance potential — and why you're better off adopting AI when it comes to personalizing the guest experience.
In this week’s episode of Hotel Moment, Ben Campbell, President and CEO of Hospitality America, joins Revinate CMO Karen Stephens with a refresher in investing where it matters — your people, your technology, and the guest experience.
In this week’s episode of Hotel Moment, Aradhana Khowala, CEO of Aptamind Partners, joins Revinate CMO Karen Stephens with a sobering perspective on the state of hospitality and global tourism. Aradhana explains the ways hospitality has become “extractive” — leaving little in the way of community growth and human flourishing. But, even so, Aradhana offers hope that more hoteliers can pivot to regenerative tourism and start giving back locally — ultimately supporting their guests and staff appropriately in times of political, social, and economic turmoil.
In this sponsored episode, Christine Lising, Director of the Solutions Engineering Team at Shiji, shares practical insights on leveraging technology to enhance food and beverage operations in the hospitality industry.
In this week’s episode of the Hotel Moment podcast, Hans Meyer, Co-Founder & Managing Director at Zoku, joins Karen Stephens, with an enlightening perspective that counters the traditional setup for hotel accommodations — a hybrid model — combining office spaces and hotel rooms for a multi-functional guest experience. Hans also shares why hotels can go beyond a “heads in beds” approach to solve the loneliness that guests feel when they’re disconnected from their community. The solution involves elevating the food and beverage element of the guest experience to not only bring guests together, but drive ancillary revenue.
In this week’s episode of the Hotel Moment podcast, John Burns, President of Hospitality Technology Consulting, joins Karen Stephens, Revinate CMO, to offer a solution to the age-old problem of, quite simply, knowing who your guests are. More specifically, John emphasizes the need to move from “anonymous to appreciated” when it comes to recognizing your repeat guests and providing them with the value that a loyal guest would expect and deserve. John explains how hoteliers can solve the guest anonymity problem with data-driven insights from AI that allow for unique personalization at every interaction.