Revinate CMO Karen Stephens and Highgate VP of CRM Aaron Miller discuss how hotels can adopt AI for search, discovery, and personalization without sacrificing the human connection guests expect.
Shiji Senior PM Alfredo Goldin shares how a 100+ hotel PMS rollout averaging seven properties per day was kept on track through structured governance, dedicated task forces, and onsite intervention.
Former citizenM CIO Mike Rawson explains how the brand grew from 13 to 40 hotels while achieving industry-leading NPS through strategic automation that enhances rather than replaces human touchpoints.
Revinate webinar explores how unified guest data drives repeat bookings, featuring Casa de Campo's success with VIP guest segmentation.
Scottish hotel GMs discuss AI adoption, digital transformation priorities, and balancing technology with human service delivery.
Puorto discusses AI as a new interface replacing traditional software navigation and explores how human presence may become a luxury differentiator.
Hotels are converting only 20% of meeting and event requests, leaving 80% of potential revenue unrealized due to manual workflows and fragmented systems.
Virtual forum features hospitality executives and AI experts discussing artificial intelligence's impact on hotel booking technology.
Marc Laros discusses The Usual Hotels' plan to scale to 20 properties across Europe while embedding AI and sustainability into every operational decision.
Industry experts debate how Channel Managers, Switch, and Direct Connect technologies are evolving beyond basic connectivity into strategic revenue optimization tools.
The podcast explores bridging the gap between guest data collection and actionable insights, examining how AI agents will transform travel booking and personalization.
Dylan Cole interviews Charlie Osmond about how data quality will determine hotel success in AI-driven booking journeys.
Alliants executives discuss building a people-first tech culture that automates routine tasks while empowering staff to deliver exceptional guest service.
Choice Hotels CEO Pat Pacious discusses AI adoption, extended stay growth, and economy segment recovery trends in hospitality operations.
Guest data is your hotel’s most valuable asset — and today’s attackers know it. That’s why this week on Hotel Moment, we revisit a conversation with Bryson Koehler, CEO of Revinate, and Matthijs Welle, CEO of Mews, to explain why data security is even more relevant in 2026.
Dylan Cole and Nick Ellis explore how Australian hoteliers leverage guest data for direct bookings and on-property spend in a high-cost operating environment.
Revinate's Dylan Cole breaks down how 2026 hospitality trends like personalization and tech integration solve different regional challenges across European markets.
Author reflects on podcast with Amadeus executive about the Shiji-Amadeus partnership and shift toward truly integrated hospitality technology platforms.
Revinate's CMO explores how hotels must shift from passive data collection to real-time activation for competitive advantage in 2026.
Alexander Limpert discusses GuestReady's 10+ acquisitions and RentalReady's AI platform that helps smaller operators automate operations while maintaining human connection.