Meng-Mei (Maggie) is dedicated to hospitality, using her perspective to offer fresh insights. Her recent book, "Hospitality Vibes," discusses industry challenges and calls for shifting from service delivery to co-creating vibes with staff and customers.

Dr. Meng-Mei Maggie is council member of the Luxury Hotel General Managers (GMs) panel, and panel expert of the Digital Marketing in Hospitality panel.