LIVE HOTEL PANEL - Scotland - The reality of guest journeys
Tech transformation that delivers and the importance of real hospitality
Scottish hotel GMs discuss AI adoption, digital transformation priorities, and balancing technology with human service delivery.
Photo by Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Recorded live from HOSPA Edinburgh event Next Wave Hospitality: Tech Transformation that delivers, with hotel panel:
Mike Baxtor, House of Gods
Barry Makin, GM, Cromlix Hotel
Lorraine Garvie, Head of Commercial Operations, Crieff Hydro
We get their take on the changes in hospitality and guest experiences, what it will take to stand out and how they’re addressing tech and digital transformation.
We ask
How are hospitality perceptions shifting for your business?
Where is the role of AI and automation both in operations and guest experience?
With IT infrastructure changing quickly, where's your focus?
Where's the line of digitalised guest journeys to human?
About Hoteliers' Voice
Hoteliers’ Voice is a podcast and event series offering a rare, "behind-the-curtain" look at the hospitality industry, featuring candid conversations with leaders from world-class brands like Radisson, Virgin Hotels, Red Carnation Hotels, and management keeping operations ticking to deliver exceptional guest experiences.
Hosted by Ryan Haynes. The podcast explores innovation and managing the delicate balance between cutting-edge technology and authentic human service. With interviews of General Managers and department heads, it provides practical insights into how tools like AI, PMS, and social media can empower staff to deliver exceptional experiences, as well as adapting processes to new approaches. It is an essential resource for professionals seeking peer-led strategies to elevate modern guest-centric hospitality.
Media Contact
Ryan Haynes
HOST | Director | Lead Consultant [email protected]