LIVE HOTEL PANEL - Scotland - The reality of guest journeys
Tech transformation that delivers and the importance of real hospitality
Scottish hotel GMs discuss AI adoption, digital transformation priorities, and balancing technology with human service delivery.
Photo by Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Recorded live from HOSPA Edinburgh event Next Wave Hospitality: Tech Transformation that delivers, with hotel panel:
Mike Baxtor, House of Gods
Barry Makin, GM, Cromlix Hotel
Lorraine Garvie, Head of Commercial Operations, Crieff Hydro
We get their take on the changes in hospitality and guest experiences, what it will take to stand out and how they’re addressing tech and digital transformation.
We ask
How are hospitality perceptions shifting for your business?
Where is the role of AI and automation both in operations and guest experience?
With IT infrastructure changing quickly, where's your focus?
Where's the line of digitalised guest journeys to human?
About Haynes MarComs Haynes MarComs is a hospitality technology marketing and PR strategic consultancy and in the past decade has supported and consulted leading tech companies in PMS, RMS, ePOS, booking engines, Marketing, Hotel Representation, CRM, and AI. Haynes MarComs focuses on commercial objectives to support the KPIs for real growth that actually hit the bottom line.
Author and publisher of Hoteliers' Voice Podcast sharing real insight from hoteliers and hospitality professionals in regular weekly episodes on Spotify, LinkedIN, Apple and other podcast channels
Media Contact
Ryan Haynes
HOST | Director | Lead Consultant [email protected]