Sloan Dean is Not Done with Hotel Management; How to get a job at an AI-native company
Sloan Dean, formerly of Remington, explains why he left to co-found AIHG, the self-described first AI-native hotel operating company, arguing AI must be built into operations, not added on top.
Photo by AIHG
Sloan Dean says the hotel industry’s biggest problem right now is its operating model and it's time to reimagine it in an AI-world.
In this conversation, Sloan reveals why he left Remington, why he is betting on AI Hospitality Group as the first AI-native hotel operating company in the world, and why the winners in hospitality will be the ones willing to rethink hotel operations from the ground up.
Producer Pam presses into the story behind the resignation, the emotional cost of leaving a company that felt like family, and the moment Sloan knew he needed to build something radically different.
From there, the conversation turns into a sharp breakdown of how hotels operate today, why profitability has kept sliding since 2019, and why adding more software has not solved the core P&L problem.
In this episode, you’ll discover:
Why AIHG calls itself an AI-native services company, not just a software startup
The three defining traits of a true AI-native services company
How AI agents are being built into hotel operations rather than bolted on afterward
Why Sloan believes private equity capital is the wrong structure for this kind of reinvention
How the team is combining Silicon Valley engineering with deep hospitality experience
What Sloan looks for when hiring for an AI-native company
Sloan also opens up about the people behind AIHG, including co-founder and CTO Kishan Dahya, Founding Partner, Head of Data and Analytics Zach Cunningham, COO Eve Moore, and the broader team helping turn first-principles thinking into a real operating system for hotels.
The stakes are clear: if hospitality leaders treat AI like a tool instead of a mindset, they risk becoming irrelevant while faster, leaner, and more adaptable operators race ahead. If they embrace it, the opportunity is enormous—not just to improve efficiency, but to redefine what hospitality feels like.
The conversation also returns to the heart of Not Done, with Sloan reflecting on authenticity, leadership, legacy, and what continues to drive him beyond the next milestone.Essential listening for anyone interested in the future of hotels, AI in service businesses, or what it really takes to build something that can transform an industry.