Cvent's guide covers AI applications for meetings and events including automated RFPs, room block optimization, and personalized group experiences.
Daily point and anker alpen released an 8-step framework whitepaper to help hotels select CRM systems that align with strategy rather than just features.
The guide covers AI applications in revenue management, guest personalization, job impact analysis, and search engine evolution for hoteliers.
HCN's whitepaper details how hotels can monetize guestroom tablets through programmatic advertising, targeting high-value guests with 90%+ engagement rates and $7.50 CPMs.
The guide targets operations, finance, commercial teams, and owners with role-specific data strategies to improve decision-making across hotel departments.
Study of 2.36M data points reveals only one-sixth of 810,000 global hotel properties appear in AI search results, with Holiday Inn Express leading rankings.
AI systems increasingly form consensus about hotel asset values through machine-to-machine interactions, potentially creating persistent misperceptions that affect lending, investment, and acquisition decisions.
In 2025, hotel profitability is being squeezed from both sides. Labor costs are rising. Consumer demand is flattening. And owners and operators are under increasing pressure to reduce operating costs – without sacrificing the guest experience.
Digital transformation isn’t about being a tech expert - it’s about making your hotel smarter, more efficient, and guest-friendly.
Technology in the hospitality industry is advancing at such a rapid pace that it’s difficult for hoteliers to keep up, let alone know where to focus their efforts. That’s why we’ve done the work for you. The 2025 Hotel Tech Roadmap: Tools and Strategies for Operational Excellence is designed to help hotel owners, operators, and their teams identify the tools and strategies that matter most as we move into a new year.
The 2025 Hotelier’s Planning Calendar is a must-have tool for hotel owners and management teams who want to stay organized, track important operational deadlines, and attend key global hospitality events. Whether you're managing daily operations or planning long-term strategies, this comprehensive calendar provides everything you need to keep your team aligned and on track throughout the year.
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In an era of rising operational costs and sustained labor challenges, operational efficiency in hotel back offices has become paramount. Uncover simple steps to automating many aspects of a back office that will improve hotel operations, reduce costs, and decrease your hotel’s environmental footprint.
Like many industries, if you are in the casino or hospitality space, your customer data is entering your business through a growing variety of channels. In addition to your casino and property management platforms, your organization most likely has a CRM, multiple social media channels, on-prem POS systems, a marketing automation platform (email, SMS, push), a variety of websites and apps (brand, online gaming, e-commerce, hotel booking, loyalty), and so on. Collecting data from these different sources in a standardized manner can be quite challenging. Messy, unstructured data can cause inaccurate analytics which can negatively impact how you communicate and market to your customers.
Budgeting stands as a pivotal process for hoteliers, allowing them to strategically structure their operations, personnel, and resources to meet their forthcoming financial objectives. P&L benchmarking offers a valuable framework to facilitate accurate financial strategies by providing insights into financial performance relative to industry peers and empowering them to make data-driven decisions during the budgeting process.
Despite the overall U.S. economy adding 517,000 jobs at the beginning of 2023, the leisure and hospitality sector remains understaffed with 2 million open jobs, according to the U.S. Travel Association. Meanwhile, 79% of hoteliers say their hotels are understaffed, and 81% are unable to fill open positions, according to American Hotel & Lodging Association (AHLA) research.
Accor, a world-leading hospitality group, today announced the release of its highly anticipated white paper, exploring eight key pathways for navigating business, society and leadership toward a future where human well-being and fulfillment are essential priorities. Titled, “The Road Map Towards a Transformational Well-Being Culture”, the research report is part of Accor’s ongoing and insightful Health to Wealth series, designed to explore the world’s state of well-being and the defining issues of our time. Health to Wealth has already released an illuminating 12-episode podcast featuring leading thinkers as well as an entrepreneurial wellness start-up challenge in Paris in collaboration with VivaTech.
The Hospitality Sales and Marketing Association International (HSMAI) and TrustYou present Do You Know Your Guests?, a new white paper that discusses how the pandemic changed guest behavior, including how they travel and what they expect from hotels; best practices for responding to guest feedback; and how automated solutions can help.
The European Union's (EU's) General Data Protection Regulation (GDPR) went into effect on May 25, 2018 with a mission to strengthen the protection of individuals' personally identifiable information (PII).