ULIV chooses Mews as it scales flex living hospitality across Mexico
Mexico City-based aparthotel operator ULIV, managing 1,000+ units, adopts Mews PMS, Channel Manager and RMS to support its growth to 3,000 units across Mexico and into the US.
Technology
Fewer Calls, Better Service: Canary AI at The Pines Resort
The Pines Resort cut guest messaging response times from 45 to 2 minutes and automated high-volume phone inquiries after deploying Canary AI Voice, Webchat, and Guest Messaging.
RoomPriceGenie launches Portfolio Calendar to give hotel groups clearer control of revenue performance
RoomPriceGenie's Portfolio Calendar gives multi-property hotel groups a single dashboard view of occupancy, ADR, RevPAR, and pricing across all properties to streamline revenue oversight.
VDA Telkonet and Cloudbeds Announce Strategic Partnership to Connect Smart Room Automation with Cloud Hospitality Management
VDA Telkonet and Cloudbeds will integrate guestroom automation with Cloudbeds PMS to auto-trigger room settings at check-in, with commercial availability planned for Q1 2027.
Avalora Introduces Cross-Platform Guest Intelligence™
Avalora launched Cross-Platform Guest Intelligence (CPGI) at The Hospitality Show in Miami Beach, an AI platform that aggregates guest interaction data across hotel systems to surface revenue and service insights.
Coming 5 November: Tokenomics in Hospitality, a free Pertlink playbook, published in partnership with Hospitality Net
Pertlink's free 30-page playbook on AI tokenomics for hotels, covering cost tracking per guest across AI touchpoints, launches on Hospitality Net on 5 November.
Bespoke Hotels partners with Aven Hospitality to strengthen reservations and distribution across its UK portfolio
Bespoke Hotels selects Aven Hospitality's SynXis CRS, booking engine, GDS distribution, and digital marketing tools across its 58-property, 3,350-room UK portfolio.
GCSTIMES Brings Space Identity and Hotel Credential Innovation to EquipHotel Paris 2026
GCSTIMES presents its Open Lock Modernization concept at EquipHotel Paris 2026, offering hotels a third path to upgrade digital access layers without replacing functional physical lock infrastructure.
IDS Next Launches Pomolabs, New AI-Native Intelligence Platform for Hospitality Operations
IDS Next launches Pomolabs as a wholly owned subsidiary building an AI-native hospitality operating system across five layers: guest engagement, direct booking, front office, housekeeping, and operational decision-making.
dormakaba closes Alliants deal, bringing integrated hotel technology to The Hospitality Show 2026
Following its acquisition of Alliants, dormakaba will demo integrated access control and digital guest solutions including digital wallet keys and staff keycard management at The Hospitality Show in Miami, Nov 2-4.
AIHA Announces Its Inaugural AI Hospitality Summit
AIHA's inaugural AI Hospitality Summit is set for March 1-2, 2027 in San Diego, capped at 500 attendees, with early bird tickets at $395 through November 2026.
Analytics Was Never Supposed to Be a Department
TrustYou CEO argues conversational AI's real value is not faster answers but eliminating "skill walls" between hotel data silos, enabling cross-system questions that were previously too costly to ask.
By Benjamin Jost, Co-Founder and CEO, TrustYou
The Southcliff Hotel in the United Kingdom upgrades to Hotelogix Cloud to digitise operations and support future growth
Folkestone's historic Southcliff Hotel adopts Hotelogix's cloud PMS to replace fragmented systems, with plans to explore AI-driven operations as a next step.
Why NFC door locks are replacing Bluetooth and key cards at hotels
ASSA ABLOY's Tess Mattisson explains why NFC wallet-based room keys outperform Bluetooth, and how the Mews-Vingcard integration delivers keyless check-in without requiring hotels to replace existing RFID locks.
Three Weeks to ROI With Canary at Das Aunhamer Suite & Spa
Das Aunhamer Suite & Spa in Bavaria recouped its full Canary Technologies platform cost within three weeks through mobile check-in, AI messaging, and dynamic upsell tools.
IDeaS Expands Strategic Relationship with Accor Through Selection of Optix Business Intelligence
Accor has selected IDeaS' Optix BI solution as a referenced tool for its 5,800+ hotels globally, extending the existing partnership where IDeaS already serves as Accor's revenue management system of record.
Why We Rebuilt the Hotel Phone: Inside the SuitePad Phone Dock
SuitePad launches the Phone Dock, combining its in-room tablet, charging dock, and a physical phone handset into one unit, available in analog and IP versions to fit existing hotel infrastructure.
Dilara Develi, Marketing Manager, SuitePad GmbH
Fall 2026 Product Release: Expedia Group launches AI-powered tools and services to simplify the entire trip, from planning and booking to payment and support
Expedia Group's Fall 2026 release adds 30+ AI-powered features across Expedia, Hotels.com, and Vrbo, including natural language search, AI comparison tools, a voice agent, and flexible payment options.
GuestCentric Boosts Hotel AI Search Visibility with 91% Faster Data Extraction
GuestCentric benchmark data from 800 hotel sites shows its platform enables AI systems to extract hotel data 91% faster, with AI-referred visitors converting at up to 11% vs. the 2% industry average.
Your Operator Is a Staffing Company With a Logo. The VCs Just Figured It Out.
Thayer Ventures co-founder Chris shares lessons from travel tech investing: why AI will reshape hotel distribution, why 2027 is the inflection point for agentic operations, and why the hotel operating model is overdue for reinvention.
Sloan Dean in conversation with Chris Hemmeter