Lobby AI and Crewfare won the People's Choice Awards at the WiT Singapore Global Startup Pitch, and will present at The Phocuswright Conference in Fort Lauderdale in November.
A framework for hotel operators to move AI spend from "hours saved" to named P&L lines, using Wyndham's voice AI and industry survey data as anchors.
Recap of the Destination AI Summit in Washington D.C., where hoteliers, owners, and tech leaders discussed AI's role in automating back-office functions, redefining hotel jobs, and reshaping booking distribution.
Article examines whether AI tools can meaningfully improve paid advertising performance for hotels.
Twilio's 2026 APAC research finds 70% of consumers have abandoned AI interactions due to lost context, exposing hotels' fragmented guest data infrastructure as the root cause and proposing a governed Guest Memory Layer as the fix.
Over the years, I’ve seen that the most successful technology partnerships rarely start with technology. They start with a clear understanding that change is needed and a shared vision for where the organization wants to go. The hotel groups that get the greatest value from technology are usually those that are willing to challenge the status quo and bring the right people together to make informed decisions.Equally important is leadership.
This resonates deeply after decades in hospitality technology. The strongest outcomes come from genuine partnerships—not merely contracts.As a P&L owner, I’ve seen that distinction from both sides. Some clients generate meaningful revenue but create a disproportionate drain on resources or dominate a roadmap in ways that do not serve the broader customer community.
In my experience running a boutique technology firm, choosing the right client matters as much as the client choosing the right vendor. Our scarcest resource is not scale. It is attention.The clients we go the extra mile for are clear about the problem they are solving, give us the real decision-makers, decide with discipline, and treat the relationship as a partnership rather than a transaction.
A benchmark of 200+ security leaders reveals AI is now the top CISO friction point in 2026, with budgets growing modestly and AI governance becoming a core part of the hospitality security role.
Lowen Hospitality's 10-property DFW portfolio cut monthly close time by 30%+ and achieved daily P&L visibility after deploying HIA's ERP accounting platform in 2024.
Drawing on a survey of 6,000 travelers and 500 hoteliers, the article argues that AI and connected data systems are the key to closing the gap between guest personalization expectations and on-trip delivery.
VAIA becomes the first AI assistant validated against the AHLA's HTNG Express PMS standard, enabling standardized connectivity with PMS platforms including Visual Matrix.
Hapi launched Guest Identity and Data Lakehouse to resolve fragmented guest records into a single golden profile across PMS, spa, loyalty, and other hotel systems in real time.
Revinate's Hotel Moment podcast features Triptease co-founder Charlie Osmond on why clean, connected guest data is the foundation for effective AI in hotel marketing and direct bookings.
Mews launches native Guest Messaging and Automations tools, consolidating multi-channel guest communications into one thread and using AI to instantly resolve 80% of routine queries.
HFTP has selected Inntelo AI as its official AI partner, deploying multilingual AI agents across its website, media titles, and HITEC to serve members, exhibitors, and attendees 24/7.
h2c's 2026 study of 113 hotel chains finds 91% use AI, but only 28% have a company-wide strategy, with skills gaps and integration challenges cited as top barriers to scaling.
First Hospitality reports 200%+ AI adoption growth in six months, with a company-wide program covering training, owner reporting, finance operations, and a proprietary GEO Playbook driving measurable performance gains.
h2c's AI Opportunity Study 2026, based on 122 responses from 113 hotel chains, finds 70% see proactive AI agents as a key innovation area, while skills gaps and integration challenges remain top adoption barriers.
Bonafide, an AI alignment platform for brands, names Tim Sullivan as CGO to scale its go-to-market strategy as agentic commerce reshapes how consumers interact with brands.
HTS and Aven Hospitality have gone live with a Cancel for Any Reason add-on for Aven Booking Engine customers, with HTS data showing 62% of travelers would add CFAR at checkout if offered.
A detailed guide arguing that hotel PMS migrations succeed only when hotels map operational dependencies, cleanse data early, test full workflows, and establish governance before cutover, not just swap platforms.