Shiji's Daylight PMS now embeds task management directly into the housekeeping mobile app's room-level view, letting attendants handle cleaning and guest requests in one screen without switching between systems.
HITEC day three recap covers E20X startup pitches, candid booth conversations with Oracle, HotelKey, Revinate and Shiji, and a closed-door round table with hotel CIOs and senior supplier executives.
Innspire's app-free Guest Flows product covers the full hotel stay via SMS, WhatsApp, and browser, with pilot data showing pre-arrival completion rates rising from 5% to 20%.
Zenzap CEO Guy Weiss argues that hospitality's reliance on WhatsApp for operations creates data loss, privacy, and security risks, and that purpose-built work communication can cut turnover by up to 50%.
Revinate's Ivy is trained on 17 years of hospitality data and 1.1 billion guest profiles, currently powering chat resolution and call scoring, with planned expansion into automated guest communications.
Revinate announced AI-powered call scoring (96% accuracy, 30+ hours saved monthly) and a digital concierge chat tool, both launching for general availability in mid-to-late 2026.
Classic Norway Hotels cut forecast error by ~50% across 22 properties using Demand Calendar's automated BI platform, reducing Excel use by 95% and aligning all departments on a single nightly-updated forecast.
Behavioral shift toward AI-driven question-and-answer is already complete among consumers, leaving businesses across hospitality, accounting, and healthcare racing to replace dashboards with conversational tools.
RoomPriceGenie's new price explanations feature gives hoteliers plain-language context behind each rate recommendation, including how their own pricing rules may be limiting revenue potential.
Wilhelm Luxem, Head of Quality Commission at Swiss Deluxe Hotels, shares how luxury properties can adopt technology while preserving authentic human connection, drawing on a 50-year career.
A first-person recap of HITEC 2026's opening days finds consensus that AI will transform hospitality distribution and operations, but deep disagreement on costs, brand survival, and the role of human staff.
Thynk's Lead Qualification Index scores incoming hotel inquiries across Intent, Fit, Impact and Relationship dimensions, automating RFP capture and prioritization to help sales teams respond faster and win more business.
Marriott's AI-powered conversational search tool launches in beta on Marriott.com and its mobile apps, with a full global rollout to 283 million Bonvoy members planned later in 2025.
Aven Hospitality launches a redesigned booking engine built on the SynXis platform, with Navarino Services reporting over 30% revenue growth in the first month of the pilot.
Shiji's Senior PM details how a 100+ hotel PMS rollout averaging seven properties per day was kept on track through structured governance, dedicated task forces, and onsite intervention when validation fell behind schedule.
TRYBE launches an overnight booking engine letting guests book stays, spa treatments, dining, and activities in one place, integrating with Guestline, Mews, ResDiary, Sevenrooms, and Opera Cloud.
Hotel Essencia in Dumaguete City replaced its legacy PMS with Hotelogix's cloud platform, gaining improved system stability, third-party integrations, and broader online distribution capabilities.
Amadeus expands its AI strategy with new tools covering agentic commerce, AI search visibility, and a cross-portfolio AI assistant layer called Amadeus Max, targeting demand capture and operational efficiency for hoteliers.
RTR's acquisition of STAY, backed by Wavecrest Growth Partners, creates a combined platform covering pre-arrival commerce and in-stay engagement for 2,000+ properties in 75+ countries.
BluIP deployed a cloud-based guest engagement platform for Loews Hotels, integrating voice, chat, and messaging with Oracle OPERA Cloud PMS to handle over 1.1 million interactions per month.