Kiosk.eu makes the case that remote management platforms and field services are as critical as hardware selection for keeping hotel self-check-in kiosks operational and guest-ready.
Lighthouse outlines how its AI platform moves beyond descriptive dashboards to prescriptive guidance, with Ernest and Revenue Agent turning real-time data into executable commercial decisions.
Hotelogix outlines its PMS onboarding process, claiming independent hotels can go live in 2-3 days and multi-property groups can onboard 5-6 properties per month with centralized control from day one.
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with David Poprawka, Innovation Strategist at Infor Hospitality.
HFTP and Destination AI partner to expand year-round AI education, with the 3rd annual Destination AI Hospitality Summit set for September 29-30, 2026 in Washington, D.C., targeting 500 attendees.
A panel discussion with four industry executives on where hotel robotics is generating real ROI, barriers to wider adoption, workforce implications, and what lies ahead.
Drawing on Horst Schulze's service philosophy at Ritz-Carlton and Capella, the piece argues hotels abandon AI too early by measuring the wrong outcomes on the wrong timeline.
Survey of 100 AIHA members finds hoteliers prioritize practical AI guidance, shared standards, and benchmarking over generic AI commentary, with 78% citing trend leadership as their top engagement driver.
RobosizeME CRO Sean Anderson explains why the company uses RPA over AI for defined hotel workflows, citing cost, reliability, and compliance as key factors over AI-first approaches.
A strategic analysis of why AI value in hospitality lies in the application layer around the PMS, not the underlying model, as Microsoft, Amazon, OpenAI, and Anthropic all launch major deployment units.
AI-generated hotel tech market maps look convincing but contain serious errors, and as presentation quality improves, distinguishing confidence from correctness becomes harder.
Hilton Garden Inn Cancun Airport GM Cecilia Betancourt shares how PMS platforms, digital check-in, and connected systems help hotels personalize service without replacing human connection.
The author argues that HITEC 2026 overlooked a key market gap: back-office AI that reduces overhead and drives margins, while vendors focused almost entirely on guest-facing tools.
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Cendyn's CEO Michael Bennett, Chief Marketing Officer Nicki Graham, and EVP of Product Kevin Duncan.
AI-powered group quoting agents and commercial strategy tools can unify hotel sales, revenue, and marketing teams on a single data view, cutting RFP response times from days to minutes.
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Frank Pitsikalis, SVP of Product Strategy and CMO at Agilysys.
Radisson Hotel Group's AI system automatically detects and matches lower OTA rates on RadissonHotels.com in real time, replacing the manual Best Online Rate Guarantee claims process across all properties worldwide.
Research shows 53% of U.S. consumers have received incorrect information from AI bots, highlighting the risk of over-automating customer service at the expense of human judgment and empathy.
Mews CEO Matt Welle weighs the trade-offs between open, best-of-breed tech stacks and consolidated operating systems, arguing the right choice depends on property size, data ambitions, and tolerance for integration complexity.
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Ricky Daniels, Co-Founder of Trybe.