RDP to Showcase Expanded Owner-Centric PMS at HITEC
RDP will demo its expanded PMS ecosystem at HITEC San Antonio (June 15-18), featuring new payment tools, owner portal upgrades, and integrations with Ascent360, Pulse, and DocuSign.
Technology
What's new at Mews: the announcements from Unfold 2026
Mews unveiled its unified Mews OS platform at Unfold 2026, adding revenue management, guest messaging, business intelligence, accounting, and a SiteMinder-powered channel manager to one integrated stack.
Stayntouch and ampliphi Launch Integration To Drive RevPAR Growth and Automate Revenue Management for Hotels
ampliphi's AI-powered RMS now integrates directly with Stayntouch PMS, pushing automated rate updates in real time and saving independent and mid-market hotels 6+ hours per week in manual pricing work.
BluIP Launches AIVA 3 with Proven 75%+ Reduction in Front-Desk Call Volume
BluIP's AIVA 3 platform cut front-desk call volume by over 75% at The Proper Hotel Santa Monica, handling up to 85% of guest inquiries autonomously across voice, SMS, and web chat.
Is Your Guest Database Lying to You?
A vendor-authored piece promoting a PMS profile deduplication tool that auto-merges duplicate guest records, claiming savings of 3 to 15 hours per property per month as part of a VIP Guest Recognition Suite.
By Linda Girrbach, Co-Founder & Head of Hospitality Consulting, RobosizeME
TCPG: Token Cost Per Guest
Pertlink proposes TCPG (Token Cost Per Guest) as a new hotel KPI measuring generative AI spend per guest served, drawing parallels to OTA commission and calling for USALI adoption.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Ted Horner: Navigating hotel tech ROI, AI, and the future of hotel profitability
Ted Horner argues hotels underinvest in technology due to weak vendor ROI cases, while OTA commissions squeeze owner margins and major brands increasingly resemble marketing companies.
Linda Pashaj, Director of Content Marketing, Cloudbeds
Amadeus Redefines Travel Advertising to Help Brands Capture Demand Earlier
Amadeus launched its Travel Advertising Platform at its Nice summit, using AI and an Accenture-built agentic framework to shift hotel and airline ad spend from reactive optimization to forward-looking, cross-channel demand orchestration.
RobosizeME appoints Sean Anderson as Chief Revenue Officer
RobosizeME names Sean Anderson, former CRO at Book4Time, to lead global sales and revenue operations as the AI automation firm expands across enterprise hotel portfolios.
Our day at Mews Unfold 2026
Davy and Jill reflect on Mews Unfold 2026 in Amsterdam, weighing AI's promise to free staff for human connection against the industry's oldest unsolved frustration: recognising returning guests at check-in.
HFTP Reinforces HITEC Show Rules to Protect Exhibitors and Sponsors
HFTP is cracking down on suitcasing and unauthorized events at HITEC 2026, warning that violators will be banned from the premises and publicly identified.
AI Safety is About Smaller Permissions, Not Smarter Models
The author argues that AI safety failures stem from over-permissioned systems, not model intelligence, and urges hospitality operators to apply least-privilege access controls before deploying AI agents in production environments.
By Casey Sokach, Technology Lead, Partner Integrations and Security, Curacity
Touchstone 1 to Showcase Latest Advances in Network Connectivity and Guestroom Entertainment Technology at HITEC 2026
Touchstone 1 will exhibit Wi-Fi, TV casting, IoT, and its Smartroom platform at HITEC North America 2026, June 15-18 in San Antonio at Booth 2421.
BCD launches Model Context Protocol framework to accelerate agentic AI within its open Tripsource platform
BCD's Model Context Protocol framework enables AI agents to connect across booking, policy, and data systems via natural language, eliminating custom API integrations for corporate travel programs.
Lighthouse Acquires Hotelrank.ai, Adding AI Visibility Intelligence to Connect AI
Lighthouse acquires Hotelrank.ai to add real-time AI visibility analytics to its Connect AI platform, letting hotels track rankings, citations, and direct vs. OTA link distribution across ChatGPT and Gemini.
Shiji Accelerates Digital Guest Journeys with Stellaris Digital Stay, Natively Integrated with Daylight PMS
Shiji's Stellaris Digital Stay, natively integrated with Daylight PMS, achieved a 17.9% digital check-in completion rate across a seven-property portfolio, freeing up to 208 hours of staff time.
AI in Hospitality: The Confidence Gap
A new h2c study finds 86% of European hotel chains use AI but 80% lack a formal strategy, with skills gaps and poor data infrastructure blocking meaningful outcomes.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
NFC Tipping vs. QR Code Tipping: Which Is Better?
NFC tipping outperforms QR code tipping in friction reduction, portability, and security, with NTAG 424 DNA chip technology offering banking-grade authentication for hotel and service environments.
By Doron Dreyer, Co-Founder and CEO, GratifID
Mews unveils the operating system for hospitality
Mews launches five new products at Unfold 2026, completing an AI-native operating system that unifies PMS, RMS, messaging, automations, and accounts receivable on a single data model, citing 476% three-year ROI per IDC research.
Pope Leo Warns of Risks From A.I. in 42,300-Word Encyclical
Pope Leo XIV's 42,300-word encyclical calls for government regulation of AI companies, worker retraining, and safeguards to keep humans in control of decisions involving weapons and children's online safety.