Host Hotels CIO shares investment strategies and provides 10 essential metrics and practices for hotel GMs to better communicate with owners.
Virtual forum features hospitality executives and AI experts discussing artificial intelligence's impact on hotel booking technology.
Revinate webinar examines how hotels can replace generic email blasts with data-driven campaigns to increase direct bookings and revenue.
Diego Calvo shares how Concept Hotel Group achieves 43% direct bookings by prioritizing cultural storytelling and brand identity over traditional marketing tactics.
Marc Laros discusses The Usual Hotels' plan to scale to 20 properties across Europe while embedding AI and sustainability into every operational decision.
Industry experts debate how Channel Managers, Switch, and Direct Connect technologies are evolving beyond basic connectivity into strategic revenue optimization tools.
Cornwall's Headland Hotel showcases how rotational training and family values built 450+ years of combined staff service, transforming hospitality from fallback to profession.
Revinate CMO discusses with Pyramid Global's Evan Crawford how connecting siloed guest data enables better personalization and revenue growth through AI-powered marketing.
Hospitality experts discuss common development pitfalls, AI's impact on service, the declining relevance of star ratings, and how luxury definitions are evolving.
Reto Gurtner explains how Laax became a global lifestyle destination by building authentic freestyle culture instead of generic resort marketing.
Q Hotels achieved nearly 40% uplift in incremental revenue by training front office staff to upsell systematically at check-in.
The podcast explores bridging the gap between guest data collection and actionable insights, examining how AI agents will transform travel booking and personalization.
Paradores integrates heritage authenticity with data-driven guest experience management, achieving an NPS near 65 while investing €300 million in modernization.
Kana Hotel Group's CEO discusses the strategy behind their $80 million dual-brand Embassy Suites and Tempo by Hilton development in Tennessee.
An industry veteran breaks down hotel financial management into digestible concepts using AI-generated podcast format to make accounting accessible to non-financial hospitality professionals.
Airbnb co-founder discusses how nature-based stays drive rural economic development and the platform's AI innovation strategy at ITB 2026.
Michael Grove will analyze the gap between hotel revenue growth and profit margins using global data, sharing strategies to optimize both metrics.
The report analyzed 2.8 billion emails and 4.3 million calls globally, revealing newsletters achieve 33.6% open rates and cart abandonment campaigns convert at 5-6%.
Features interviews with former Sonesta CDO Brian Quinn on declining hotel margins and Mews founder Richard Valtr on AI's impact on hospitality operations.
HOSPA panel discusses how aparthotels, lifestyle hotels, and challenger brands navigate rising compliance costs while maintaining profitability and guest focus.