Catering to British guests
The realities of hotel operations and meeting British guests expectations - a live audience perspective
A London roundtable podcast featuring Jo Morgan of Meliora Consultancy covers British guest expectations, the staycation boom, and balancing operational growth with team wellbeing.
Photo by Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Live from a Roundtable in Kensington London, featuring a candid interview with Jo Morgan, Consultant and Fractional Operations Director with Meliora Consultancy – until recently in her role as Operation Director at The Other House.
We cut through the noise to discuss the realities of running a hotel today and then hear from the audience as to what we think British guests expect.
Join us as we explore:
The Reality Check: A look at current industry challenges and the essential things leaders must keep in sight to stay ahead.
Strategic Growth: How to balance aggressive business planning without compromising your team’s well-being or the guest experience.
The Fractional Consultant Life: Jo shares insights on the rise of specialized consulting, the importance of coaching, and how to find the right support in a shifting market.
The Staycation Boom: We dive into the evolving landscape of British guest expectations—and what your property needs to do to meet them.
Whether you are navigating operational pressures or looking to optimize your business strategy, this episode offers actionable insights into balancing high-performance growth with the heart of hospitality.
About Hoteliers' Voice
Hoteliers’ Voice is a podcast and event series offering a rare, "behind-the-curtain" look at the hospitality industry, featuring candid conversations with leaders from world-class brands like Radisson, Virgin Hotels, Red Carnation Hotels, and management keeping operations ticking to deliver exceptional guest experiences.
Hosted by Ryan Haynes. The podcast explores innovation and managing the delicate balance between cutting-edge technology and authentic human service. With interviews of General Managers and department heads, it provides practical insights into how tools like AI, PMS, and social media can empower staff to deliver exceptional experiences, as well as adapting processes to new approaches. It is an essential resource for professionals seeking peer-led strategies to elevate modern guest-centric hospitality.
Media Contact
Ryan Haynes
HOST | Director | Lead Consultant [email protected]