Bringing a struggling hotel back to life
A year after taking over Kings Court Hotel, Harpreet Singh explains why the hotel’s comeback story started with a vision, not a refurbishment.
Kings Court Hotel owner Harpreet Singh shares how he revived a struggling UK property by prioritising operational basics, a full team overhaul, and repositioning the hotel pub as a local destination.
Photo by Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Ever wondered what it really takes to revive a struggling hotel? It isn’t just fresh paint or a new reception desk. On this episode of Hoteliers' Voice, we sit down with Harpreet Singh, the owner of Kings Court Hotel, to uncover the secrets behind a successful business transformation.
A year after acquiring this historic property near Stratford-upon-Avon, UK - Harpreet shares why he chose vision over a quick refurbishment. For Harpreet, the comeback started not with glamour, but by obsessing over the fundamentals guests rarely notice: upgrading Wi-Fi, installing electronic locks, and building a proactive, service-first culture from the ground up.
Harpreet reveals his philosophy as a "fixer" who believes that true hospitality is about serving people, not just cutting costs. From navigating a total team overhaul to repositioning the hotel’s pub as a thriving local destination, his journey offers a masterclass in leadership and operational excellence.
If you're interested in how one person’s clear vision and commitment to the basics can turn an underperforming asset into a thriving community staple, you won’t want to miss this conversation. Join us as we explore the hard work behind the "comeback" and learn what it really takes to stand for something in hospitality. Listen now!
About Haynes MarComs Haynes MarComs is a hospitality technology marketing and PR strategic consultancy and in the past decade has supported and consulted leading tech companies in PMS, RMS, ePOS, booking engines, Marketing, Hotel Representation, CRM, and AI. Haynes MarComs focuses on commercial objectives to support the KPIs for real growth that actually hit the bottom line.
Author and publisher of Hoteliers' Voice Podcast sharing real insight from hoteliers and hospitality professionals in regular weekly episodes on Spotify, LinkedIN, Apple and other podcast channels
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