The Bosses Who Shaped Us
Terence Ronson reflects on formative early-career experiences at a Hilton International property, recalling the leadership styles and personal moments that shaped his hospitality values.
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Bringing a struggling hotel back to life
Kings Court Hotel owner Harpreet Singh shares how he revived a struggling UK property by prioritising operational basics, a full team overhaul, and repositioning the hotel pub as a local destination.
Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
The Rival You Didn't Mean to Invent
A reflective piece on how internal promotion competition quietly erodes trust and collaboration among colleagues, and how professionals can hold ambition and collegiality at the same time.
By Mike Hohnen, Trusted Advisor￨Coach￨Trainer￨Keynote Speaker, Plays Well With Others
Davidson Hospitality Group Launches General Manager Council
Davidson Hospitality Group's 2026 GM Council includes 11 general managers from across its portfolio, formed to give property-level leaders a voice in shaping corporate initiatives and tools.
What You Inherited When You Took The Job
A reflective piece arguing that leaders unknowingly inherit and enforce unwritten cultural rules, drawing on Kets de Vries, Schein, and Perel to explore how organizational patterns outlast the people who created them.
By Mike Hohnen, Trusted Advisor￨Coach￨Trainer￨Keynote Speaker, Plays Well With Others
Last Guest of Season 2 - Chip Conley on Disrupting Industries and "that" Marriott & Airbnb meeting
Chip Conley joins the Not Done podcast finale to discuss founding Joie de Vivre, his role as Airbnb's Modern Elder, a never-before-told Marriott-Airbnb partnership attempt, and lessons from two near-death experiences.
Sloan Dean in conversation with Chip Conley
When "I Don't Care" Starts Recruiting
A hospitality operator argues that tolerating disengaged employees is the fastest way to erode standards, warning that indifference spreads and drives away high performers.
By Franck Desplechin, CEO Founder | F&B Expert, Cheffranck.com
Keep the Helicopter View: Bernold Schroeder on Leading Through Crisis
Kempinski veteran Bernold Schroeder shares lessons from leading through Covid and multiple Asian crises, including the value of helicopter thinking, overcommunication, and empathy over technical brilliance.
When Numbers Aren't Enough: Accor Deputy CEO Jean-Jacques Morin on Leadership
Accor Deputy CEO Jean-Jacques Morin, speaking at EHL HumanX in Lausanne, argues that human relationships trump data in hospitality and that AI should augment, not replace, the people behind the brand.
Managers of Infinite Minds
The piece argues that hospitality's AI challenge is not access but leadership and literacy, outlining which roles will change and how workers at all career stages should prepare.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Lead Well, Work Well: The Holistic Approach to Focused Hotel Leadership
The article explores how hotel leaders can improve their effectiveness through intentional self-care practices and structured morning routines to combat decision fatigue.
By Enari Bryant, Sales Manager, Brick Hospitality
Closing Costs
A hospitality professional recounts a 1992 financial crisis during a corporate relocation to Canmore, needing $4,500 in unexpected closing costs with no resources and one day to spare.
By David Lund, The Hotel Financial Coach, David Lund
Scrappy Always Wins: Why Hospitality’s Future Belongs to the Nimble
Newport Hospitality Group's CEO reflects on a leadership retreat session arguing that nimble, adaptable operators outperform larger rivals by focusing on controllable factors and rejecting industry status quo.
By Andrew Carey, Chief Executive Officer, Newport Hospitality Group
CASE STUDY: Resort Leadership Breakdown & Revenue Decline
BRN Solutions restructured leadership, outsourced revenue management, and redesigned the sales and wedding strategy at an independent resort, delivering a $1.4M performance swing within five months.
By Rick Blackburn, Founder of brn solutions, Cayuga Hospitality Consultants
When the Crisis Comes, Will Your Hotel’s People Stay or Go?
Comparative research shows trust-based hotel cultures survive revenue crises at 1/45th the cost of high-pay compensation cultures, with trust reserves proving more valuable than premium wages during downturns.
By Dr. Tong Yin, Founder and doctoral researcher, InsightBridge Global LLC
No stigma, no holding back: Leading through pressure, change, and menopause | Suzanne Speak of Radisson Hotel Group
Suzanne Speak of Radisson discusses leadership challenges including menopause, a topic rarely addressed in hospitality management.
Linda Pashaj, Director of Content Marketing, Cloudbeds
You stayed too long...
The piece explores the subtle signs that indicate when a hospitality professional may have outgrown their current role despite operational success.
By Franck Desplechin, CEO Founder | F&B Expert, Cheffranck.com
Human X Summit: Pioneering the Future of Hospitality with Innovation and Humanity
EHL's HumanX Summit 2026 in Lausanne will bring together 600 participants to debate balancing technology with humanity in hospitality leadership strategy.