Davidson Hospitality Group's 2026 GM Council includes 11 general managers from across its portfolio, formed to give property-level leaders a voice in shaping corporate initiatives and tools.
A reflective piece arguing that leaders unknowingly inherit and enforce unwritten cultural rules, drawing on Kets de Vries, Schein, and Perel to explore how organizational patterns outlast the people who created them.
Chip Conley joins the Not Done podcast finale to discuss founding Joie de Vivre, his role as Airbnb's Modern Elder, a never-before-told Marriott-Airbnb partnership attempt, and lessons from two near-death experiences.
A hospitality operator argues that tolerating disengaged employees is the fastest way to erode standards, warning that indifference spreads and drives away high performers.
Kempinski veteran Bernold Schroeder shares lessons from leading through Covid and multiple Asian crises, including the value of helicopter thinking, overcommunication, and empathy over technical brilliance.
Accor Deputy CEO Jean-Jacques Morin, speaking at EHL HumanX in Lausanne, argues that human relationships trump data in hospitality and that AI should augment, not replace, the people behind the brand.
The piece argues that hospitality's AI challenge is not access but leadership and literacy, outlining which roles will change and how workers at all career stages should prepare.
The article explores how hotel leaders can improve their effectiveness through intentional self-care practices and structured morning routines to combat decision fatigue.
A hospitality professional recounts a 1992 financial crisis during a corporate relocation to Canmore, needing $4,500 in unexpected closing costs with no resources and one day to spare.
Newport Hospitality Group's CEO reflects on a leadership retreat session arguing that nimble, adaptable operators outperform larger rivals by focusing on controllable factors and rejecting industry status quo.
BRN Solutions restructured leadership, outsourced revenue management, and redesigned the sales and wedding strategy at an independent resort, delivering a $1.4M performance swing within five months.
Comparative research shows trust-based hotel cultures survive revenue crises at 1/45th the cost of high-pay compensation cultures, with trust reserves proving more valuable than premium wages during downturns.
Suzanne Speak of Radisson discusses leadership challenges including menopause, a topic rarely addressed in hospitality management.
The piece explores the subtle signs that indicate when a hospitality professional may have outgrown their current role despite operational success.
EHL's HumanX Summit 2026 in Lausanne will bring together 600 participants to debate balancing technology with humanity in hospitality leadership strategy.