Exploring Un-Adulting as Adults Seek to Be Kids Again
Expedia's Unpack '27 report finds 57% of travellers plan to book an "Un-Adulting" trip by 2027, prompting hoteliers to consider nostalgia-themed stays and adults-only playground resorts.
Supplier News
Closing the Loop in Guest Experience Management
A fireside session at the 2026 Quest Guest Experience Leadership Workshop highlights how hotels must connect feedback systems to operational workflows, assigning ownership and verifying outcomes to prevent problems rather than react to them.
The fastest hotel replies don't win the most bookings. How you answer does.
A study of 2M emails across 48 hotels finds reply speed is a poor predictor of bookings, while complete, action-oriented responses and follow-ups drive conversion rates up to 58%.
Celebrating Hospitality Excellence: 2026 GuestRevu GREAT Awards Europe, America & APAC Winners Announced
GuestRevu's GREAT Awards, based on 85,000+ reviews from 750+ properties across 60 countries, named winners across Europe, Americas, and APAC at a London ceremony.
From Travel Trust to Human Connection: The Untapped Potential of a Hotel Key Card
The author argues that hotel key cards, typically functional objects, can be designed with local motifs or phrases to prompt guest curiosity and drive meaningful conversations with staff.
AI makes information abundant, trusted local expertise becomes a differentiator
Citing Hilton's 2027 Trends Report and four industry studies, the article argues hotels should position staff expertise as a trust differentiator as AI handles discovery but falls short on high-stakes decisions.
New hotel reservation analysis raise questions about guest experience and lost revenue opportunities
Lobby's analysis of hotel reservation workflows finds only 44% of multi-question guest enquiries are fully answered, and 42% of refused requests end without an alternative booking proposal.
The Wooden Key Card: A Key to Wabi-Sabi
A reflective piece exploring how wooden key cards embody Japanese wabi-sabi principles, turning a functional hotel touchpoint into a tactile expression of simplicity and naturalness.
Safemark Unveils the CG15 and CG17: Glass-Front Luxury In-Room Safes Designed for Modern Hospitality
Safemark launches the CG15 and CG17 glass-front in-room safes, offering two laptop sizes, customizable branding, and a five-year warranty with a $10,000 forced-entry guarantee.
The Hotel Key Card and the Meaning of Belonging
A philosophical look at the hotel key card as more than a functional tool, arguing that its design, material, and handover ritual shape the guest's sense of belonging from the first moment.
Forget Fly-and-Flop: Meet the Darecation
Pinterest's 2026 trend report names "Darecations" as a rising travel segment, with searches for adventure tourism up 75% and sports travel insurance purchases up 182% in two years.
From Open Standards to Brand Experience: Rethinking the Hotel Key Card
The article argues that open-standard key card systems give hotels vendor flexibility and credential control, while sustainable, custom-designed physical cards double as brand touchpoints.
Wooden Key Cards: From Access Credentials to Skillcation Markers
Hotels can reframe wooden keycards as collectible markers of skill-based guest experiences, linking tangible objects to workshops like pottery, weaving, or tea to deepen guest connection and encourage return visits.
Waldorf Astoria Bangkok elevates luxury guest experiences with IRIS digital ordering and guest directory
Waldorf Astoria Bangkok has deployed IRIS digital ordering and a Hilton-approved guest directory across all 171 guestrooms, integrating with Oracle MICROS POS to streamline in-room dining and reduce printed materials.
What Role Does a Hotel Key Card Play in Operational Flow?
This piece breaks down how hotel key cards function as operational interfaces connecting internal system changes to guest-facing outcomes across check-in, upgrades, and service recovery.
Why Physical Key Cards Still Matter in a Mobile-First Hotel World
The article argues physical key cards remain essential alongside digital keys due to shared-room access challenges, arrival friction, and their role as a tangible brand touchpoint.
CruVu™ Brings Property-Level Private Guest Feedback to Portfolio-Level Intelligence
Lodging Interactive's CruVu now aggregates private property-level guest feedback into a single dashboard for hotel management companies, giving corporate and regional leaders portfolio-wide visibility into department performance and service recovery needs.
Every Guest Carries an Identity. Why Shouldn't They Wear It?
GCSTIMES pitches a plant-based leather bracelet that combines hotel room access, event credentials, and guest identification into a single wearable to streamline operations and guest flow.
One Group Booking Is Worth 20-50 Room Nights. Most Independent Hotels Still Struggle to Manage It.
A free eBook from roommaster outlines how independent hotels can fix group booking operations, from faster RFP response to attrition clause enforcement, amid 28% growth in meetings and events demand.
How Far Should Hotels Go to Connect Guests with Local Life?
Three hotel examples, including Hotel Emma in Texas, SALT of Palmar in Mauritius, and Hotel Indigo Singapore, show how properties can connect guests with local markets, artisans, and daily neighbourhood life.