How CIVILIAN Hotel Uses Canary to Eliminate Lobby Lines in a Small Space
CIVILIAN Hotel's 203-room NYC boutique property reduced front desk congestion by deploying Canary's kiosk, mobile check-in, digital authorizations, and guest messaging tools.
News
How Much Does A Smile Cost
A hospitality consultant contrasts a neglectful limited-service hotel stay with an excellent lodge experience to argue that emotional connection, not systems or technology, drives guest loyalty and repeat revenue.
By Greg Chako
Key Takeaways from the Boutique Hotel Owners Conference 2026
Highlights from BLLA's 2026 Boutique Hotel Owners Conference cover boutique luxury RevPAR outperformance, AI's growing role in guest discovery, and how specificity and storytelling drive distribution and pricing power.
By Ariela Goharik Kiradjian, Partner & COO, BLLA
Elevating the Swiss Resort Experience With Canary and Protel at Bergwelt Grindelwald
Bergwelt Grindelwald deployed Canary's guest management suite with Protel PMS, saving 25+ staff hours monthly and generating over CHF 500,000 in upsell revenue since November 2024.
Ten Customer Experience Lessons from the Great Harry Houdini
A customer experience consultant draws 10 CX lessons from Houdini's showmanship, covering audience knowledge, anticipation, effortless delivery, complaint recovery, and reputation protection.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Closing the Loop in Guest Experience Management
A fireside session at the 2026 Quest Guest Experience Leadership Workshop highlights how hotels must connect feedback systems to operational workflows, assigning ownership and verifying outcomes to prevent problems rather than react to them.
The fastest hotel replies don't win the most bookings. How you answer does.
A study of 2M emails across 48 hotels finds reply speed is a poor predictor of bookings, while complete, action-oriented responses and follow-ups drive conversion rates up to 58%.
From $5K to $50K: How Williamsburg Lodge Increased Annual Upsell Revenue by 10x
Williamsburg Lodge grew upsell revenue from ~$5K/year to $6K/month after deploying Canary Technologies' Dynamic Upsells, streamlining check-in and expanding ancillary offerings.
From Long Lines to Warm Welcomes: How Mangia's Modernized the Guest Journey With Canary
Mangia's 16-property Italian group cut check-in time by 10 minutes per guest and unlocked net-new revenue by deploying Canary's mobile check-in, AI messaging, and dynamic upsell tools.
HA Hoteles: Building the smart hotel around smarter operations
HA Hoteles replaced a fragmented multi-vendor tech stack with Cloudbeds, saving roughly €200 per property per month and cutting daily guest communication workload by two hours at its 36-room Madrid property.
Hospitality And Guest Service Excellence Now Pays Off Even More For Franchise Hotels
Hilton and Marriott are now discounting franchise fees for hotels with strong guest satisfaction scores, signaling a shift toward incentivizing frontline service quality over points-based loyalty.
By Doug Kennedy, President of the Kennedy Training Network, Kennedy Training Network (KTN)
Is Your Procurement Paying Back? Measuring Last Year's Purchases Before You Approve This Year's List
A framework for hotel procurement reviews that ties this year's purchase list to last year's measurable returns, covering spend-by-category analysis, vendor performance scoring, and a one-page sign-off process.
By Francisca Fasua, Founder, Aurelia Hospitality Services
Beyond the Minibar: Reimagining Hotel Service for the Modern Business Traveler
Hotels winning corporate bookings in 2024 are evolving into productivity and wellness ecosystems, blending frictionless tech with high-EQ staff to meet the demands of hybrid-era business travelers.
By Nasir Zahir
The Rise of Hotel Lobbies as Social Destinations
A Conrad New York Downtown GM argues that hotel lobbies must be actively programmed as social destinations to drive F&B revenue, local engagement, and brand differentiation.
By Chintan Dadhich, Complex General Manager, Hilton
How Holiday Inn Paris — Gare de Lyon Bastille Unlocked an Extra €2K in Monthly Revenue
Holiday Inn Paris Gare de Lyon Bastille generates €2K monthly in upsell revenue and reclaims significant staff time after deploying Canary Technologies' full guest management suite.
405 rooms, zero doubts: How Vegas Resort is building the future of hospitality with Cloudbeds’ Open API
Vegas Resort in Malta built a 41-module custom operational platform using Cloudbeds' Open API, cutting housekeeping prep from 3 hours to 15 minutes and check-in time from 5 minutes to 90 seconds across a 405-room property.
Celebrating Hospitality Excellence: 2026 GuestRevu GREAT Awards Europe, America & APAC Winners Announced
GuestRevu's GREAT Awards, based on 85,000+ reviews from 750+ properties across 60 countries, named winners across Europe, Americas, and APAC at a London ceremony.
Blue Ocean Strategy as a Catalyst for Market Growth
Opinion piece arguing hotels should apply Blue Ocean Strategy by co-creating off-property experiences with local artisans and external partners to build brand loyalty and unlock new revenue.
By Brendan Cronin, Visiting Professor, Les Roches
Why Success belongs to Hotels that Dare to be Different
Independent and boutique hotels command ADR premiums of up to 34% over traditional same-class hotels by leaning into authentic identities rather than chasing chain-style standardization.
By Melissa Rodrigues, Lead Content Manager, GuestCentric Systems
Global Soccer Tourney Provides Roadmap for Future Mega Events
Lessons from the 2026 FIFA World Cup offer hoteliers a practical playbook on supply chain prep, staffing, cultural adaptation, and procurement for LA's 2027 Super Bowl and 2028 Olympics.
By Heather Altieri, Vice President, Client Relations, Avendra