A hospitality operations professional argues that hotels over-index on outcome metrics like RevPAR and satisfaction scores, missing earlier signals of operational drift that experienced managers can see but systems cannot.
A front desk supervisor at a 137-room airport hotel uncovers a years-long GM fraud scheme after accidentally receiving a RevPAR diagnostic email, resulting in $700K in losses and a cautionary lesson on daily audit controls.
As hotel portfolios grow, maintaining consistent execution of operational standards across properties and shifts becomes harder, requiring visibility tools beyond training manuals and periodic audits.
Eric Jafari, co-founder of Locke and edyn, argues lifestyle hotels have grown complacent and that wellness and AI-driven personalization are key to reviving the segment.
Hotels' built-in features of privacy, anonymity, and rapid turnover make them vulnerable environments for trafficking, and the article argues that leadership and operational systems are the critical line of intervention.
A free eBook from roommaster outlines how independent hotels can fix group booking operations, from faster RFP response to attrition clause enforcement, amid 28% growth in meetings and events demand.
Five warning signs that operational visibility is eroding in hotels, from inconsistent standard interpretation across properties to managers spending more time chasing updates than leading teams.
Three hotel examples, including Hotel Emma in Texas, SALT of Palmar in Mauritius, and Hotel Indigo Singapore, show how properties can connect guests with local markets, artisans, and daily neighbourhood life.
The AHLA Foundation and Hotels Canada formalized a cross-border MOU to align anti-trafficking programs, expand employee training, and grow the NRFT Advisory Council with new appointments from Red Roof and Accor.
Research shows 65% of customers never hear back after completing a survey, but a hotel case study demonstrates how closing the feedback loop with action and personalized follow-up drives trust and loyalty.
WTTC's new policy brief sets out seven principles for destination stewardship, shifting the measure of tourism success from visitor arrivals to resident satisfaction, economic distribution, and long-term resilience.
Kings Court Hotel owner Harpreet Singh shares how he revived a struggling UK property by prioritising operational basics, a full team overhaul, and repositioning the hotel pub as a local destination.
Skyscanner data shows 39% of travellers visit local grocery stores while travelling, prompting hotels to rethink neighbourhood engagement through curated food maps, minibar localisation, and guided market walks.
Boston's Newbury Guest House used roommaster's cloud PMS, direct booking engine, and AI-powered revenue management to compete with major hotel chains after a 2020 acquisition.
A connected PMS can unify housekeeping, engineering, front desk, and revenue data in real time, enabling hotels to prevent operational failures rather than react to them.
The founder of Brazil's Botanique Hotel Spa describes how eliminating departments, cross-training all staff, and sharing 23% of revenue with employees cut headcount from 110 to 38 and achieved profitability in year two.
Glasgow Marriott deployed IRIS Mobile Ordering and Digital Guest Directory, achieving 24% revenue growth and 23% order volume increase, with 80% of room service orders now placed digitally.
The author argues that hospitality's push for seamless integration risks eroding the distinct identities of venues, proposing a principle: integrate what removes friction, preserve what creates meaning.
Federico Domínguez, GM of Camino Real Mérida, argues that AI and connected systems deliver the most value when they free staff to focus on personal guest interactions, not replace them.
The author argues that hotel competitiveness in the AI era depends on invisible operational infrastructure, as AI amplifies data inconsistencies rather than hiding them.