Trailing Millennials and Early Gen Z, dubbed the "Emerging Experience Generation," represent 78M+ US travelers who prioritize mobile-first tech, social media discovery, authenticity, and locally grounded experiences when choosing hotels.
Canary's kiosk and mobile check-in tools helped a 42-room West Virginia ski lodge capture OTA guest contact details and card-on-file data without 24/7 front desk coverage.
Dreamscape Hospitality takes over management of The Doyle in Charlottesville, VA, with a planned conversion to Tapestry Collection by Hilton effective September 30.
Pertlink applies McKinsey's Global Energy Perspective 2026 to hospitality, arguing that energy constraints will determine where AI and guests can be served, and proposes tracking AI token costs alongside utility costs per occupied room.
An intern at GRACE La Margna, St. Moritz examines whether commission-based upselling incentives motivate genuine service or just sales, and how to design systems that reward both.
Flanigan's Resort & Spa near Zion National Park achieved a 57% ancillary revenue uplift in its first year using Canary's GMS, with mobile check-in, digital upsells, and smart checkout cutting front desk friction.
Eklo Hotels migrated all ten French properties to Apaleo's API-first PMS in five months, recovering over 738 hours of staff time in June 2025 alone through automated reservations, payments, and reporting.
Six strategies for winning lifelong customers, centered on prioritizing retention over acquisition, aligning employees to a clear CX vision, and consistently delivering experiences that earn loyalty.
An editorial exploring how high-value repeat guests can become a liability through entitlement, review leverage, and extended-stay legal complications, with real case examples.
Hilton selected the Newport-managed Hilton Garden Inn Savannah Airport for a brand research study after the property outperformed peer benchmarks across cleanliness, service, breakfast, and Hilton Honors recognition metrics.
Glasgow Marriott Hotel achieved 24% room service revenue growth and 23% order volume increase year-on-year after deploying IRIS mobile ordering, with 80% of room service orders now placed via the platform.
A short-term rental host of 10+ years argues that platforms' always-on expectations, dispute deadlines, and response metrics extract personal time from independent operators with no shift coverage or labor protections.
Grey towels can reduce replacement rates by 20-30% in boutique hotels and short-term rentals, offsetting their 10-15% higher upfront cost through longer service life and lower laundry expenses.
AAHOA successfully lobbied California Governor Newsom to veto AB 2721, a bill that would have required hotels to publicly disclose when federal immigration agencies had reservations at their properties.
The article argues that effective hotel workforce management goes beyond cutting wages, driving four scorecard gains: lower labor costs, better guest service, higher employee engagement, and increased revenue.
WTTC and ICC signed an MOU to support SMEs across travel and tourism, targeting regulatory, financial, digital, and mobility barriers affecting the 85%+ of sector businesses that are small enterprises.
The author argues hotels already have a de facto AI strategy shaped by third-party tools and urges a structured diagnostic of the eight booking-journey links where guest ownership can silently transfer away.
Using toilet paper brand Who Gives a Crap as a case study, the article outlines three CX lessons: convenience via subscriptions, social responsibility, and making ordinary products memorable.
Spire Hospitality has created a Strategic Asset Performance division, led by promoted SVP Shozib Khan, to connect financial intelligence, AI, and operations into a unified performance model for ownership partners.
Turneo data shows non-room revenue growing 35% vs. 6.5% for rooms in 2026, with AI agents set to reshape hotel distribution by favoring properties with discoverable, bookable experience catalogues.