A structured guide applying Design Thinking's five stages to help hotel employees evaluate brainstormed ideas and develop testable solutions for reducing guest complaints.
Champneys Eastwell Manor GM James McComas shares how he manages a 500-year-old Grade II listed hotel, balancing sinkholes, specialist maintenance, mixed guest audiences, and commercial growth.
Two South Indian hotels, the Royal Orchid Metropole in Mysore and Hoysala Village in Hassan, illustrate how embedding living local ritual and dynastic history into the guest experience creates meaning that outlasts any amenity.
A practical guide for procurement and operations managers covering linen thread count specs by property tier, amenity kit decisions, par stock formulas, and supplier evaluation criteria for US hotels.
Research shows 84% of U.S. customers say AI service should always include easy human access, suggesting hotels and businesses can differentiate by making human support a feature, not a fallback.
As guest expectations for instant response accelerate, hotels face a shrinking window to resolve issues privately before they become negative public reviews.
ILHA's INSPIRE 2026 conference, set for December 15-17 at JW Marriott Bonnet Creek in Orlando, adds sessions on AI ROI, wellness science, and human connection in luxury hospitality.
This opinion piece argues that a strong financial period only proves past delivery, and sustainable performance requires alignment between revenue strategy, demand profile, cost structure, and operational capacity.
A firsthand account of The Leela Palace Bangalore illustrates how pre-arrival personalisation, zero-waste flower recycling, and spiritual rituals define a regenerative hospitality model that extends beyond check-in and check-out.
An explainer comparing boutique and chain hotels across size, operations, location, and guest experience, with guidance for independent hoteliers on competing with fewer resources.
GBTA's Suzanne reflects on key themes from the 2026 Convention: record $1.71T global business travel spend forecast, value-driven trip prioritization, and the continued primacy of human support alongside technology.
Champneys Eastwell Manor GM James McComas shares candid insights on managing a Grade II listed estate in Kent, from sourcing traditional craftsmen to staffing a specialist spa and scaling for large events.
The author argues overtourism is a congestion problem, not a volume problem, and calls on technology and marketing to redistribute demand rather than restrict it.
The WTTC 26th Global Summit, themed "FUTU[RE]SET", takes place 7–9 October 2026 in Valletta, Malta, with 1,000+ delegates and former Canadian PM Justin Trudeau as headline speaker.
Aimbridge takes over management of three historic boutique hotels in Wisconsin and Illinois owned by Gorman & Company, marking the developer's first transition to third-party hotel management.
Despite RevPAR growth in H1 2026, hotel profitability remains under pressure as labor, distribution, and operating costs rise faster than revenue, forcing operators to rethink channel mix, productivity, and cost structure.
The article argues that the real operational cost isn't missing data but the management effort required to connect disparate hotel data into actionable explanations, particularly for labor variances.
Hotel subscription models offer predictable recurring revenue and inventory utilization benefits, but revenue management conflicts and exclusivity limits make them a niche strategy for most operators.
Awasi CEO Nicolas Peluffo outlines the brand's one-villa-one-guide-one-vehicle philosophy across five South American lodges, arguing the continent remains the most underdeveloped frontier in luxury travel.
Pinterest's 2026 trend report names "Darecations" as a rising travel segment, with searches for adventure tourism up 75% and sports travel insurance purchases up 182% in two years.