Operators at luxury properties are prioritizing "operational luxury," investing in behind-the-scenes systems and technology that ensure consistent, frictionless guest experiences at scale.
Preferred Travel Group CEO Lindsey Ueberroth joins Revinate's Hotel Moment podcast to discuss why authentic, personality-driven independent hotels are outcompeting branded chains.
The author argues that since most products are commodities, trust and post-sale service experience are the true differentiators that keep customers returning over price alone.
A practitioner's guide to hospitality-specific procurement challenges, covering perishable sourcing, vendor scorecards, landed cost volatility, documentation standards, and AI-driven purchasing systems.
Gravity Haus CEO Jim Deters explains how a local membership program generates higher margins than rooms, flattens seasonal revenue curves, and doubles as a direct distribution channel across 13 properties.
Select Registry named finalists across 11 award categories for the 2026 Craft Lodging Awards, with winners to be announced at the National Meeting Conference on November 10, 2026 in Ponte Vedra, Florida.
GCSTIMES pitches a plant-based leather bracelet that combines hotel room access, event credentials, and guest identification into a single wearable to streamline operations and guest flow.
The gap between bookings and actual attendance is where venue revenue leaks, and tracking show rates, no-show rates, and dynamic pricing can materially close that gap.
A Canary Technologies survey found 70% of non-tippers would have tipped with a digital option, making NFC-enabled tipping a case for boosting valet earnings, morale, and retention.
A strategic guide for hotel management companies on deploying AI across multi-property portfolios, addressing standardization, sequencing, and governance challenges that single-property operators never face.
The AHLA Foundation's NRFT Survivor Fund hit a $10M milestone, with nearly 30% more grants awarded in 2026 to 16 organizations nationwide combating human trafficking.
A hospitality operations professional argues that hotels over-index on outcome metrics like RevPAR and satisfaction scores, missing earlier signals of operational drift that experienced managers can see but systems cannot.
A front desk supervisor at a 137-room airport hotel uncovers a years-long GM fraud scheme after accidentally receiving a RevPAR diagnostic email, resulting in $700K in losses and a cautionary lesson on daily audit controls.
As hotel portfolios grow, maintaining consistent execution of operational standards across properties and shifts becomes harder, requiring visibility tools beyond training manuals and periodic audits.
Eric Jafari, co-founder of Locke and edyn, argues lifestyle hotels have grown complacent and that wellness and AI-driven personalization are key to reviving the segment.
Hotels' built-in features of privacy, anonymity, and rapid turnover make them vulnerable environments for trafficking, and the article argues that leadership and operational systems are the critical line of intervention.
A free eBook from roommaster outlines how independent hotels can fix group booking operations, from faster RFP response to attrition clause enforcement, amid 28% growth in meetings and events demand.
Five warning signs that operational visibility is eroding in hotels, from inconsistent standard interpretation across properties to managers spending more time chasing updates than leading teams.
Three hotel examples, including Hotel Emma in Texas, SALT of Palmar in Mauritius, and Hotel Indigo Singapore, show how properties can connect guests with local markets, artisans, and daily neighbourhood life.
The AHLA Foundation and Hotels Canada formalized a cross-border MOU to align anti-trafficking programs, expand employee training, and grow the NRFT Advisory Council with new appointments from Red Roof and Accor.