Wholesale contracts written for a simpler distribution era can't enforce opaque/package-only clauses across tens of thousands of downstream resellers, making renegotiation the only real protection.
A roundtable discussion prompted by the Travelodge assault case examines how hotels must balance frictionless guest journeys with security, arguing that staff empowerment and ID verification are essential safeguards.
An op-ed argues that genuine guest personalization cannot be standardized, using a viral Moscow hotel story to illustrate why wow moments lose impact the instant they become policy.
Pennsylvania's House Bill 1286 mandates human trafficking awareness training for hotel, motel, and short-term rental employees, with refresher training every two years and compliance verification for third-party booking platforms.
United Airlines' Bryan Stoller advocates for a "Reasonable Department" mindset that trains employees to use judgment and empathy when customer situations fall outside standard policies.
Sunborn London GM Francisco Ventura cut check-in time from 8 to 1 minute by shifting registration and payments to pre-arrival, freeing staff to focus on genuine guest interactions.
TTI shares survey results from 80+ hotel teams across brands like Marriott and IHG, with 90%+ giving 5-star ratings, highlighting responsive support as the top differentiator.
Hotels track ADR and RevPAR precisely but have no equivalent instrument for the true operational cost of delivering each stay, leaving labor, coordination, and unplanned effort invisible in the financials.
X Hospitality used Cloudbeds' open API to build a front desk-free, mobile-first operation at The Blue Hotel Bondi, a model now replicated across 40+ staff and multiple properties in Australia.
Three hotels, Southall Farm Inn, Conrad Koh Samui, and Fowlescombe Farm, show how the "Farm Charm" trend translates into operations via on-site agriculture, seasonal activities, and farm-to-table dining.
Hoteliers and venue managers are urged to move beyond diary fullness as a performance metric, tracking utilisation rate, attendee density, RevPASM, and booking pace instead.
An opinion piece arguing that hotels focus too heavily on revenue generation while quietly losing value through unanswered calls, payment discrepancies, utility waste, and outdated content.
A comparison of six team communication apps for hospitality businesses, evaluating mobile usability, security, multi-location support, and onboarding speed, with Zenzap positioned as the top pick.
The author argues that AI should handle back-office tasks to free hotel staff for authentic guest interactions, positioning human connection as the hardest-to-replicate competitive differentiator.
Using a music analogy, Shep Hyken maps five customer journey phases from uncertainty to amazement, arguing consistent experiences turn first-time buyers into loyal fans.
The Sunshine Protection Act, passed by the House in July 2026, would make DST permanent, shifting winter sunrises an hour later and disrupting morning operations, early staffing, and cross-state scheduling for multi-property groups.
GBTA welcomed House passage of the SAFEGUARDS Act and One Stop Pilot Program Extension Act, which restore TSA security fee funding and reduce redundant international screening.
Expedia's Unpack '26 report finds 84% of travelers want farm-adjacent stays, prompting hotels to rethink guest experiences around slow travel, local sourcing, and on-site nature activities.
Slow inter-departmental communication during peak occupancy creates compounding delays; real-time PMS integration is presented as the fix, with Maestro PMS as the featured solution.
A Newport Hospitality Group VP of Capital Projects outlines how effective hotel capital planning goes beyond construction to protect asset value, guest experience, and long-term operational efficiency.