Profit leaks hiding in hotel procurement
Procurement isn’t the most glamorous part of running a hotel, but getting it wrong can be costly. Here’s how The Landmark Collection is finding savings in places they hadn’t previously thought to look
PurchasePlus experts and The Landmark Collection's Group Director of Purchasing discuss how digital procurement tools cut costs, reduce invoice errors, and build scalable purchasing strategies across multi-property operations.
Photo by Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Rising supplier prices, shrinking margins, overflowing paperwork, and purchasing processes that consume valuable staff time. Procurement may not be the most glamorous part of hotel operations, but it can have a major impact on profitability.
In this episode, we explore how hoteliers are uncovering savings hidden in plain sight by taking a closer look at what they buy, who they buy from, and how they manage purchasing across their businesses. From food and beverage to linen, cleaning products, and maintenance supplies, every purchasing decision can influence both the guest experience and the bottom line.
Joining us are PurchasePlus experts Natallie Cobden, Commercial Director UK & Europe, and Nathan Broadhead, Head of Account Management, alongside David Harrison, Group Director of Purchasing at The Landmark Collection. Together, they discuss why procurement teams are the unsung heroes of hospitality, how better visibility of spending can unlock significant savings, and why digital procurement tools are becoming essential for forecasting costs, streamlining approvals, reducing invoice errors, and preparing for future regulatory changes.
Discover how The Landmark Collection transformed its purchasing processes across multiple properties, gained control of supplier spend, and created a scalable procurement strategy for growth.
About Hoteliers' Voice
Hoteliers’ Voice is a podcast and event series offering a rare, "behind-the-curtain" look at the hospitality industry, featuring candid conversations with leaders from world-class brands like Radisson, Virgin Hotels, Red Carnation Hotels, and management keeping operations ticking to deliver exceptional guest experiences.
Hosted by Ryan Haynes. The podcast explores innovation and managing the delicate balance between cutting-edge technology and authentic human service. With interviews of General Managers and department heads, it provides practical insights into how tools like AI, PMS, and social media can empower staff to deliver exceptional experiences, as well as adapting processes to new approaches. It is an essential resource for professionals seeking peer-led strategies to elevate modern guest-centric hospitality.
Media Contact
Ryan Haynes
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