In a world fractured by conflict and fatigued by geopolitics, tourism may seem like a footnote. Frivolous. Secondary. Indulgent.
From reading online reviews to comparing amenities and pricing, the process can be overwhelming, so they crave certainty and objectivity.
In eight days, I had the honour of travelling across eight extraordinary countries—Namibia, Zambia, Rwanda, Tanzania, Mozambique, Ghana, Ethiopia and Nigeria. Each one taught me something vital not just about tourism, but about transformation. Every conversation, every connection, every challenge, also offered a powerful, unifying message.
Hospitality businesses can increase the perceived value of their internships by incorporating meaningful coworker socializing experiences and professional relationships for interns, according to a new study from researchers in the Penn State School of Hospitality Management.
In this week’s episode of Hotel Moment, we’re re-visiting a conversation with Shannon Knapp, President and CEO of The Leading Hotels of the World, and Revinate CMO Karen Stephens. They discuss how technology is the “great facilitator” of luxury experiences and the driver of true guest loyalty. Shannon also sets the record straight on who really calls the shots on luxury experiences (hint: it’s your guests), and shares why serving your guests’ preferences is one of the best things you can do to elevate on-property experiences.
Sports-tripping – the trend whereby people travel specifically to watch sporting events, participate in competitions or build sports into their holidays – is taking centre stage in business travel, according to a new survey by Hyatt1.
While business travel drives critical business outcomes, it can also come with challenges for organizations and employee travelers alike. These challenges can sometimes make the pursuit of the “perfect business trip” seem like a distant fantasy. Yet, it is an aspiration the industry can work to achieve — with travel managers identifying various technological innovations that can reduce friction and drive trip success. This is according to new research released today by the Global Business Travel Association (GBTA), the world’s largest business travel association, in partnership with Direct Travel, Spotnana, and Troop.
Economics is essential in the hospitality industry because it helps businesses understand and respond to market dynamics, optimise resource allocation, and make informed financial decisions. These principles also allow companies to adapt to fluctuations in tourism and global economic conditions. A solid grasp of economics enables hospitality professionals to operate efficiently and competitively in a dynamic and often unpredictable environment. By studying economics, we gain insights into how markets function, how prices are determined, and how policies can influence employment, inflation, and economic growth. It also equips us to critically assess trade-offs, evaluate costs and benefits, and make informed decisions in both personal and societal contexts to understand how individuals, businesses, and governments allocate limited resources. Economics also provides a framework for addressing pressing global challenges such as inequality, financial stability and sustainability.
Three leading hotels in Asia from Accor, IHG and Zannier Hotels have become the first to earn verified recognition from the data-backed Tuu Eco Stay Awards, proving sustainability can strengthen both credibility and competitive edge.
Tripadvisor, the world's leading travel platform, revealed the winners of its annual Travelers' Choice Awards: Best of the Best Hotels, spotlighting this year's top-rated hotels worldwide as identified through Tripadvisor reviews. Claiming the title of the No. 1 Top Hotel in the world is Secrets Akumal Riviera Maya in Mexico, which also secured the world No. 1 spot in the All-Inclusive and Treat Yourself categories.
Sponsored By Travel Outlook and Track Hospitality Software
The following article would be too “out there” to be accepted in our industry but for the revelations occurring in the last few years that have given the majority pause to question the conventional wisdoms that have lulled us into accepting, with sinking heart, the inevitability of non-optimum situations.
It’s said that all is fair in love and war, although it seems like what we’re dealing with in current events seems like it’s hard to know where one begins and the other ends.
As the luxury industry navigates economic uncertainty and evolving consumer values, the definition of luxury transforms. Beyond exclusivity and craftsmanship, today's cautious customers demand social, sustainable, and experiential impact. In response, luxury brands are redefining their strategies, blending innovation, circularity, and hospitality to create more meaningful, future-forward experiences. This article explores how luxury brands are responding to growing economic pressure, prioritizing sustainability, embracing innovation, and integrating hospitality to meet the evolving expectations of today’s conscious consumer.
Omni Hotels & Resorts is proud to announce the launch of Omni Select Business, a new business travel program created exclusively for small and midsize businesses (SMBs) across Omni's distinguished portfolio of over 50 hotels and resorts in the U.S. and Canada. The new program is designed to provide exclusive savings for SMBs while elevating the overall business travel experience through thoughtful perks like flexible travel options, dedicated Loyalty Ambassadors, and work-friendly spaces.
With the growing use of lithium-based batteries in devices like e-bikes, laptops, and mobile phones, the American Hotel & Lodging Association (AHLA) and Hospitality Technology Next Generation (HTNG) launched a new suite of safety resources to help hoteliers prevent, prepare for, and respond to battery-related fire incidents, many of which are caused unknowingly by guests. The toolkit also includes guidance for travelers to help increase their awareness of potential risks.
As discussed in my previous article, economic systems (whether at the micro or macro level) tend to respond negatively to abrupt and unforeseen changes. Market volatility often signals a decline in investor confidence and highlights the interconnectedness of various types of security markets. These fluctuations can influence sectors far beyond finance, including tourism and, by extension, the hospitality industry (Figure 1). If you have not yet read the previous article (part 1 of this series), you can access it here: Lodging Stock Market Volatility in the Wake of Trump-Era Tariffs | By Melinda Ratkai Figure 1: The cascading impact of incoherent increases in trade tariffs Interpreted by M. Ratkai (own elaboration) Insert Figure 1
What does it take to lead a successful hotel brand while keeping people at the heart of everything you do? In this episode of The Turndown, Diego de Ponga, CEO of Port Hotels, shares his journey from head of revenue management to CEO of one of Spain's most iconic family-owned hotel groups.
What does it take to shape the future of hotel development while staying true to your vision? In this episode of The Turndown, Richard Kessler, Founder of The Kessler Collection, shares his journey from building budget hotels to becoming a visionary in boutique luxury.
Stock market volatility is both normal and expected. Anyone who has analyzed stock prices or attended a trading course knows this well. A wide range of factors can influence market prices: company-specific events like appointing a new CEO, publishing annual reports, or issuing corporate announcements; economic factors such as inflation, interest rate shifts, and changes in monetary policy; and political developments including leadership transitions, new legislation, and (geo)political instability.
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