Hyatt Announces Extended Suspension of Operations for Jamaica Resorts Following Hurricane Melissa
Seven Hyatt resorts will remain closed for nearly two years to complete extensive repairs and upgrades following Hurricane Melissa damage.
CHICAGO, IL — Hyatt Hotels Corporation today announced an important update regarding its properties in Jamaica following the impact of Hurricane Melissa, which struck the island in October.
After a comprehensive assessment of the physical damage to the resorts, Hyatt has made the decision to extend the suspension of operations for the following hotels until November 1, 2026:
- Breathless Montego Bay Resort & Spa
- Dreams Rose Hall Resort & Spa
- Hyatt Zilara Rose Hall
- Hyatt Ziva Rose Hall
- Secrets St. James Montego Bay
- Secrets Wild Orchid Montego Bay
- Jewel Grande Montego Bay Resort & Spa
This timeline will allow the properties not only to repair storm-related damage but also to implement enhancements that will elevate the guest experience and uphold the high standards of Jamaican hospitality as the island continues its recovery.
Guest Support and Alternative Options
Guests and World of Hyatt members with impacted reservations will have the opportunity to rebook at select Hyatt Inclusive Collection resorts in destinations such as the Mexican Caribbean, the Dominican Republic, Costa Rica, Aruba, Curaçao, or St. Lucia. Guests who prefer to cancel their reservations may do so without penalty. For more details and alternative options, please visit here.
Hyatt’s Global Care Center will work closely with travel partners to assist in securing alternative accommodations for clients during this period.
Commitment to Jamaica’s Recovery
Hyatt remains deeply committed to the renovation and reopening of these resorts and to supporting the broader recovery of Jamaica. Helping our colleagues and local communities bounce back and move forward remains a top priority.
We appreciate the patience and collaboration of our guests and partners as we work toward welcoming travelers back to Jamaica. Irene Prado, Regional Vice President, Commercial, Latin America & English-Speaking Caribbean, Hyatt’s Inclusive Collection