Is the customer always right? Perhaps not always, but the phrase has gained traction in the hotel industry. This is due to hotels having adopted a mixed form of two models: a customer-centric business model (Tang, 2014 ) and a profit-centered business model (Agarwal, Erramilli, & Dev, 2003 ; Taillon, 2014 ). These models have likely been adopted as meeting customer desires can aid in profit maximization.
Once considered relatively niche, the luxury segment of the hospitality industry has exploded in recent years, with rising global wealth and increasing desire for personalized and immersive experiences driving the interest. In 2023, the international luxury hospitality industry was valued at USD 140.28 billion. And it’s expected to grow to USD 154.32 billion in 2024 and USD 369.36 billion by 2032, representing a compound annual growth rate of 11.5%.
Working at a hotel can be a...wild experience. From unwashed sheets to third-party booking secrets, there's likely nothing hotel employees haven't seen. Because they know the ins and outs of hotels so well, we recently asked former and current employees of the BuzzFeed Community to share what tips they have for staying at a hotel. Here are their responses...
Shaping how well we execute service to our guests is a primary function of hotel and restaurant training. From the front of house to the back, and the first floor to the top floor, we support our teams on the path to guest experience and financial rewards. This is fundamental and we hope that nothing gets in the way of our dreams.
The hospitality industry stands at a fascinating crossroads. On one hand, we are seeing remarkable advancements in technology—artificial intelligence, data analytics, automation—that promise to streamline operations and enhance the guest experience. On the other, we’re facing a perennial truth: hospitality, at its core, is a human-centric business. Guests come to us not just for a place to stay, but for experiences, service, and meaningful interactions.
Super 8 by Wyndham owners looking to revitalize their guestrooms can now adopt the cutting-edge INNOV8TE 2.0 design package. The next iteration of the INNOV8TE program, developed in collaboration with experienced owners and top design experts, combines sleek, stylish upgrades with increased operational efficiency. Available across the U.S. and Canada, INNOV8TE 2.0 is a cost-effective upgrade that elevates the hotel experience, starting at just $1,850 per key*.
Motel 6, the leading economy lodging brand and Official Sponsor of Opening Acts™, today announced a songwriting contest that will help give one aspiring superstar the chance to take their music on the road.
Four new prestigious regional hotel brands have joined the fast-growing Global Hotel Alliance (GHA), expanding its presence in some of the world’s most popular tourism destinations.
Come springtime, Mexico City (CDMX) is set ablaze in enchanting swathes of lavender and mauve as the Jacaranda trees enter bloom, littering the parks and grand avenues with flowers and pleasant aromas to contrast the sprawling metropolis all around. Not yet drowning in heat and with cool evenings, April is the perfect time of year to visit the city which itself is entering a hospitality renaissance with tourists discovering this cultural and gastronomic capital while corporate travelers continue to deliver a consistent flow of midweek stays as businesses in CDMX benefits from Mexico’s current economic boom.
In a groundbreaking collaboration, Novotel Hotels and ALL, Accor’s booking platform and loyalty programme are proud to announce the opening of. "La Suite Novotel by ALL.com" - an exclusive permanent hotel room within the legendary Parc des Princes stadium, home of the Paris Saint-Germain (PSG) football club, one of the biggest in the world.
AMSTERDAM, THE NETHERLANDS (09/30/2024) — Revinate, a global direct bookings platform leader powered by class leading data platform management and guest communication solutions for the hospitality industry, is proud to announce that it has obtained its certification under the Data Privacy Framework (DPF). This certification underscores Revinate’s long-standing commitment to the privacy and security of its customers’ data, aligning with the highest standards for data protection both in the United States and internationally.
Festival of the Dead, Trick or Treat, Dia de los Muertos. Despite the spooky vibes, the calendar's darkest holiday looks welcoming and friendly this year. ALL has haunted hotels and spine-chilling activities on offer for the iconic night of 31 October.
IHG Hotels & Resorts turned festival goers world’s upside down with the debut of IHG Hotels & Resorts Flipped at Lollapalooza Berlin last weekend. The playful, upside-down hotel room captivated the crowd and portrayed the spirit of Berlin amongst the vibrant atmosphere of Lollapalooza. Throughout the weekend, the unique photo hotspot was a must-see attraction, and gave guests the opportunity to capture their ultimate festival moment whilst inviting them to step into a world where hospitality meets the unexpected.
The top-ranking hotel owners and operators across Australia and New Zealand (ANZ) have remained unchanged over the past year. But some well-established owners in the mid-ranks dropped down in the top 10 list as their competitors acquired and developed new assets, new CBRE research shows.
RoomPriceGenie, developer of an award-winning revenue management solution for hotels, is proud to announce the launch of the free, online Revenue Management Content Library, which gives independent hotels the tools necessary to boost bookings and maximise revenue.
Cybercrime and online fraud is not new, and is something many companies from across a wide range of industries have to contend with as a persistent reality of our increasingly digital lives. In fact, according to the Identity Theft Resource Centre, data compromises were up 14% YOY in the first half of 2024 and phishing is the single most common form of cybercrime with an estimated 3.4 billion emails being sent every day.
The current battleground for the big hotel chains is not pipelines, but loyalty members. Marriott may be the leader in terms of portfolio, but the size of its loyalty programme, Marriott Bonvoy, is being challenged by Hilton Honors.
In the highly competitive world of hospitality, investing in the growth and development of the people on your teams is not just a luxury—it’s a necessity.
Following record-breaking air travel over Labor Day weekend, the U.S. Travel Association along with Ipsos released survey results underscoring traveler preference of biometric technology screening to keep air passengers safe and provide greater efficiency at airport checkpoints.
A new Censuswide survey by Beaches Resorts reveals every member of the family wants a seat on the plane. The Caribbean's leading family-friendly all-inclusive resort brand tapped into the ultimate experts in family travel, parents themselves, by polling more than 1,000 North American families with respondents ages 25-45. The results uncovered a growing desire to bring three or more generations together for more diverse and enriching family travel experiences. Among the findings, 74% of respondents who have taken a multi-generational vacation remain excited by the idea of extended family getaways, with 67% of all parents prioritizing family travel to maximize time across generations.