Business Continuity Playbook
The protocol enables hotels to maintain operations during system outages through coordinated departmental procedures and offline tools.
Photo by Pertlink Limited
Built around a rapid 10-minute activation protocol led by a designated Incident Commander, the playbook coordinates Front Office, Engineering, IT, and F&B through structured manual procedures and print-ready tools. The result is a controlled, professional response that stabilizes operations quickly and protects the guest experience, even in fully offline conditions.
About Pertlink Limited
Pertlink Limited is a boutique hospitality technology and AI advisory consultancy. It was founded in Hong Kong on 23 October 2000 and now operates across the Philippines and the wider Asia-Pacific. Founder and Managing Director Terence Ronson leads the firm and is an inductee of both the HFTP International Hospitality Technology Hall of Fame and the CHTA Hall of Fame.
Pertlink helps hotel owners, operators, developers and tourism bodies make sound decisions about technology and AI, from pre-opening systems design to AI strategy, governance and adoption. Its work is built on its own frameworks, including TCPG (Token Cost Per Guest), HXO (Human Experience Orchestrator) and the Hybrid Hospitality Framework. Through its Pertlink Viewpoint series, the firm turns global AI and technology developments into practical guidance for boards, C-suites and operators.
The goal hasn't changed since 2000: technology that genuinely improves the guest experience, now with AI in the mix.