Politics Created the TSA Crisis—Congress Can Fix It Through Reconciliation
U.S. Travel Association calls for three-year TSA officer funding through reconciliation to prevent recurring airport staffing crises and passenger delays.
News
Preparing for the World Cup Means Rethinking Demand, Not Just Scaling It
Luis-Rene Sanchez of Aimbridge LATAM warns Mexico hotels must prepare pricing, operations, and talent strategies now, not during the 2026 World Cup event.
Is Your Hotel the Destination or Just a Place to Sleep?
The article examines seven hotel formats that function as destinations themselves, from mega-resorts to wellness retreats and remote lodges.
Hilton joins the Hidden Disabilities Sunflower program in Singapore
All four Hilton properties in Singapore are now accredited, with staff trained to recognize the Sunflower symbol and assist guests with autism, chronic pain, or sensory sensitivities.
Beyond Policy: How to Deliver True Pet-Inclusive Stays
The piece advocates for thoughtful pet amenities like custom key cards and door hangers that create genuine welcome rather than mere policy compliance.
Why Linen Visibility Is Becoming a Strategic Priority for High-End Hotels
Real-time linen tracking helps luxury hotels reduce replacement costs, optimize housekeeping workflows, and maintain brand consistency.
Beyond the Boarding Pass: Catching Flights and Feelings for Every Guest (Even the Four-Legged Ones)
GCSTIMES introduces wooden key cards with pop-out pet tags, turning routine check-in into an interactive experience for pet-owning guests.
The Return of the Concierge: Why Human Judgment Still Defines Luxury Hospitality
InterContinental Seattle's Les Clefs d'Or concierge explains how human judgment and relationships remain essential in luxury hospitality despite AI advancement.
The Moment That Mattered Already Happened
The author argues that real guest loyalty is shaped by micro-moments of attention that happen in real time, not captured in post-stay surveys.
By Hideki Hayashi, Founder, Pulse Hospitality Group
How hotels can navigate sudden shifts in global travel demand
The article outlines six strategies for hotels to adapt to volatile travel patterns, including flexible policies, real-time pricing, and local market focus.
By Shearly Reyes, Media Director, Cendyn™
Cybersecurity as a Team Sport
Cybersecurity is no longer an individual game—it’s a team sport. As threats grow more sophisticated, collaboration is no longer optional; it is essential. Cyber adversaries are actively working together to attack, sharing tools, tactics, and exploits across underground networks. To safeguard our digital ecosystem, the cybersecurity industry must join forces. With collective strength, we achieve collective impact. We are stronger together.
By Suzie Squier, President of the Retail & Hospitality ISAC (RH-ISAC), Retail & Hospitality ISAC
Invisible Efficiency Under Pressure
Hotels must reduce energy consumption through invisible operational improvements like smart room controls and maintenance efficiency rather than visible cuts that impact guest comfort.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Inside the Paradores Approach to Guest Experience
Paradores integrates heritage authenticity with data-driven guest experience management, achieving an NPS near 65 while investing €300 million in modernization.
Florencia Cueto Pedrotti, Director, Global Engagement & Sales Enablement, Shiji
Meetings With a View: How Location, Design and Experience Shape Modern Group Strategy
The author argues that modern corporate groups expect meeting environments that foster engagement and creativity, not just basic accommodation.
By Andrey De Risio, General Manager, Hilton
The Invisible Cost of Comfort
Hotels face mounting pressure to either absorb volatile energy costs invisibly or introduce transparent pricing that reflects infrastructure realities.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Climate Resilience for U.S. Hotels: 5 Ways Leaders Can Turn Weather Disruptions into Revenue Opportunities
The article presents five actionable strategies for U.S. hotels to convert weather disruptions into revenue opportunities, including dynamic pricing, flexible packages, and proactive guest communication.
By Muhammad Tanveer, Author - The Sales Leadership Brief (Linkedin Newsletter), The Sales Leadership Brief
A Quintessential Urban Historic Hotel with Fairmont Hotel Vancouver
GM Adam Laker credits decentralized management and staff empowerment for maintaining four-star service across 557 rooms at 97% occupancy.
By Adam Mogelonsky and Larry Mogelonsky
Reclaiming the Senses: The Role of Sustainable Key Cards in Digital Detox Hospitality
Strategic use of sustainable key cards made from wood and plant-based materials supports digital detox programs by providing tactile experiences that reduce guest reliance on mobile apps.
A smarter housekeeping model for hotels, teams and the planet
Housekeeping is one of the most essential – and most pressured – functions in any hotel. It sits at the intersection of cost control and guest experience, a daily balancing act between staffing levels, service standards and operational efficiency.
Unlock Hidden Hotel Revenue by Enhancing Accessibility and Guest Service
The article argues accessible hotel features and service protocols can boost conversion rates and guest satisfaction while reducing operational friction.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach