AAHOA opposes California's AB 2721, which would require hotels to publicly disclose ICE and CBP reservations, citing legal liability, privacy concerns, and compliance burdens for small and independent owners.
Using a simple pretzel story, CX expert Shep Hyken argues that inconsistent service erodes customer confidence and trust, making consistency the single biggest driver of retention.
Hotels must shift from selling rooms to curating experiences, creating revenue streams that don't depend on occupancy through experience marketplaces and destination expertise.
GCSTIMES pitches wooden key cards themed around city landmarks (museums, bridges, statues) paired with a dice mechanic to encourage guests to explore destinations spontaneously.
Lexis Hotel Group used Amadeus iHotelier Suite to shift to a direct-first strategy in 2025, recovering $502K via cart abandonment tools and achieving 37% total revenue growth amid reduced inbound travel.
BRN Solutions restructured leadership, outsourced revenue management, and redesigned the sales and wedding strategy at an independent resort, delivering a $1.4M performance swing within five months.
Hotels targeting long-stay guests are investing in communal spaces, local identity, and routine-supporting amenities to reduce isolation and create a sense of belonging.
Author proposes a self-scoring gamification model for customer service where employees compete against their own past performance, not colleagues, to build better habits and culture.
AHLA CEO Rosanna Maietta welcomed LA City Council amendments to the hotel minimum wage law, calling it necessary relief amid rising costs and declining travel demand.
Research shows that overcrowded hotel rooms with excess pillows, documents, and amenity trays hinder guests' ability to personalise their space, reducing psychological ownership and satisfaction.
GCSTIMES animal-shaped wooden key cards double as play prompts for children, assigning each animal a simple offline activity to make family stays more memorable and screen-free.
Hospitality America shares how adopting Actabl's ProfitSword and Hotel Effectiveness across its Southeast portfolio cut GM admin hours, improved labor cost control, and boosted retention over 30 years.
A hospitality MBA graduate proposes the "touring hotel" model: a circuit of connected boutique properties sharing one guest profile, luggage logistics, and service memory across a multi-stop itinerary.
Hospitality operators using personal messaging apps for team communication risk losing guest data, facing compliance audits, and having no records during HR or legal disputes.
A recap of Revinate's NAVIGATE 2026 conference in Phoenix, covering AI adoption strategies, the importance of clean guest data, and new product developments including automated call scoring.
Mad Monkey Hostels reports solo travelers increasingly seek built-in social opportunities, with industry data showing a 200% rise in searches for group tours among solo travelers.
The article draws on hospitality principles including service training, physical design, staff wellbeing, and standardization to show how healthcare providers can measurably improve patient outcomes and satisfaction.
Companies should train frontline staff, monitor complaint patterns, and create consistent recovery processes to transform service failures into trust-building opportunities.
The July's founder argues that culture-driven hiring and human connection now matter more than traditional amenities in creating guest loyalty.
Hyken argues that hospitality businesses must translate customer service intentions into specific, measurable behaviors and standards to consistently deliver results.