Beyond the Boarding Pass: Catching Flights and Feelings for Every Guest (Even the Four-Legged Ones)
GCSTIMES introduces wooden key cards with pop-out pet tags, turning routine check-in into an interactive experience for pet-owning guests.
Supplier News
Reclaiming the Senses: The Role of Sustainable Key Cards in Digital Detox Hospitality
Strategic use of sustainable key cards made from wood and plant-based materials supports digital detox programs by providing tactile experiences that reduce guest reliance on mobile apps.
Hospitality Trends for 2026: Experience as the Operating System
The article argues that 2026 success requires integrating experience design into operations from the ground up, rather than treating it as an overlay.
From Stay to Story: When a Key Card Becomes a Keepsake
Wooden key cards can be engraved with personal details like names and dates, creating lasting keepsakes that guests treasure long after checkout.
Introducing Snapfix Comply
Running a hotel involves more than providing excellent service. Behind every guest experience lies a complex system of inspections, certifications, and safety checks that must remain up to date.
Seamless from Start to Finish: How The Luxury Chalet Company Redefines the Modern Ski Holiday
Done properly, a luxury ski holiday should begin the moment you make contact — not when you arrive in the mountains. At The Luxury Chalet Company, service excellence starts from the very first email, creating a journey where every detail, from transfers and dining to private heli-tours, unfolds effortlessly.
d&b adds a touch of gold for The Savoy’s Beaufort Bar
When London’s exclusive Savoy Hotel came to upgrade the sound in one of its most popular leisure destinations, the Beaufort Bar, d&b audiotechnik provided a custom 24 carat gold leaf finish, combining a unique accent of luxury with the signature sound quality that lifts this stylish space . . .
Influence Society Releases Fourth Edition of Societies Quarterly, Showcasing the New Language of Exceptional Hospitality
Influence Society has released the fourth edition of its acclaimed Societies Quarterly series offering an in-depth editorial lens on what’s shaping the future of exceptional hospitality. As 2025 draws to a close, design languages are evolving, AI tools are maturing, and the creative landscape continues to accelerate. This latest issue explores how brands at the vanguard are blending subtle technology, cultural nuance, and narrative-rich design to stand apart in a marketplace increasingly defined by sameness.
Around the World in Hotels: Spotlight on Denmark
When traveling through Denmark, you quickly notice that the hotel experience reflects the country’s values and culture in some surprising ways:
Why Your PMS Security is a Business Liability
Recent headlines from Italy offered a stark reminder of the stakes involved in hotel technology. A data breach at an Italian hotel group exposed the personal documents of over 70,000 guests, a concerning failure of compliance and trust. Disruptive breaches are a symptom of a deeper problem: the continued reliance on outdated platforms. Relying on familiar technology creates a quantifiable business risk that leaders can no longer ignore.
Safemark Introduces Enhanced Security and Sustainability for Guest Room Safes
We are excited to announce the launch of our new and improved DN & DNX V2 top-open safe line, designed with enhanced functionality, security, and aesthetics! As a result, we will be phasing out the current DN and DNX Top Open models by December 31st, 2025.
BCD Travel’s report reveals business travelers’ satisfaction with hotels and other accommodation
BCD Travel recently surveyed 1,035 business travelers worldwide to explore their choice of hotels and other types of accommodation, as well as their booking behavior and experiences during business trips.
Pier Sixty-Six Selects Tambourine to Lead Digital Marketing Strategy for Multi-Billion-Dollar Redevelopment
Pier Sixty-Six has selected Tambourine, the Fort Lauderdale-headquartered digital marketing technology company serving hotels, resorts, and tourism destinations worldwide, to spearhead the digital marketing initiatives for the property’s multi-billion-dollar redevelopment, located on 32 waterfront acres at the gateway to the beach in the prime Harbor Beach district of Fort Lauderdale.
Influence Society Releases Q3 Edition of Societies – The Industry-Leading Quarterly Tracking Hospitality Trends
Influence Society announces the publication of Societies Quarterly for Q3 2025, its essential guide spotlighting the trends, inspirations, and innovations shaping the hospitality sector from July through September 2025. This report is designed for hospitality brands seeking clarity and competitive advantage as the industry accelerates into a new era defined by luxury, design, technology, and artificial intelligence. Societies offers a curated perspective on the cultural and operational shifts that are setting new benchmarks for extraordinary hotel experiences.
Quore Rolls Out Cleanings Plus to 74 IHG Army Hotels across 40 Military Posts Nationwide
Quore, the leading provider of workflow management solutions for hotels, today announced that implementation of its Cleanings Plus solution is underway at 74 IHG® Army Hotels, representing 12,190 guestrooms at 40 Army posts across the United States and Puerto Rico. Each hotel will be equipped to optimize performance, track room status, and coordinate tasks more efficiently.
We had an amazing time at the 4th Hotel Revolution Summit in Dubai
We had an amazing time at the 4th Hotel Revolution Summit, which concluded last week in Dubai — thank you to everyone who stopped by our booth! It was a pleasure to showcase our full suite of tailored hospitality solutions—from sustainably crafted wooden keycards to our K9 desktop laser engraver.
Small Danish Hotels Forms Strategic Partnership with Mews to Accelerate Digital Transformation
Mews, the industry-leading hospitality cloud, has been selected as a strategic partner by Small Danish Hotels, the largest independent hotel chain in Denmark, to support the digital transformation of its portfolio of 64 independently owned properties across the country. The agreement enables hotels within the Small Danish Hotels chain to adopt Mews’ innovative property management system, with the goal of improving operational efficiency and guest experience.
Recast: Guests define what luxury means today
In this week’s episode of Hotel Moment, we’re re-visiting a conversation with Shannon Knapp, President and CEO of The Leading Hotels of the World, and Revinate CMO Karen Stephens. They discuss how technology is the “great facilitator” of luxury experiences and the driver of true guest loyalty. Shannon also sets the record straight on who really calls the shots on luxury experiences (hint: it’s your guests), and shares why serving your guests’ preferences is one of the best things you can do to elevate on-property experiences.
By Karen Stephens, Chief Marketing Officer, Revinate, Inc.
Tripadvisor Reveals 2025 Travelers' Choice Awards: Best of the Best Hotels Winners, Unveiling the World's Most Unforgettable Stays
Tripadvisor, the world's leading travel platform, revealed the winners of its annual Travelers' Choice Awards: Best of the Best Hotels, spotlighting this year's top-rated hotels worldwide as identified through Tripadvisor reviews. Claiming the title of the No. 1 Top Hotel in the world is Secrets Akumal Riviera Maya in Mexico, which also secured the world No. 1 spot in the All-Inclusive and Treat Yourself categories.
Diego de Ponga: Leadership lessons from revenue management to the C-suite
What does it take to lead a successful hotel brand while keeping people at the heart of everything you do? In this episode of The Turndown, Diego de Ponga, CEO of Port Hotels, shares his journey from head of revenue management to CEO of one of Spain's most iconic family-owned hotel groups.
By Diego Fernandez Perez De Ponga, Corporate Director Revenue Management Palladium Hotel Group, Palladium Hotel Group